BUSINESS LEARNING UNIT

WorkplaceLearning Unit

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Index

Unit 1

Introduction

Objectives

Upskill Opportunities

Conference Call Etiquette

Training for a better you in the workplace

Unit 2

Unit 3

Quiz

Challenge yourself on today's training content

Empathy in the Workplace

Ergonomic Work from Home Space

Introduction:

Employee retention is easily tackled by investing in your employees. Career development is a leading reason why people leave their jobs. In fact, 94% of workers say they would stay in a role if they felt they were being invested in. And it doesn’t always have to mean progression and pay rises. 60% of workers say the ability to do what they do best is important to them. In fact, just by changing an employee’s responsibilities to what they’re good at can improve their retention by around 20%

59%

Of employees believe that training directly improves their job performance

Objectives

01

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Professionalism

02

Professional Courtesy

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03

Communication Skills

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04

Improving your workplace environment

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Unit 1: Etiquette for Conference Calls

Professional Courtesy

Unit 1: Conference Call Etiquette

Professional Courtesy

Effective etiquette for work conference calls is essential to maintain professionalism and ensure smooth communication among participants

Begin by joining the call on time, respecting the schedule and commitments of others. Introduce yourself clearly when speaking, and use a polite tone throughout the conversation. Avoid interrupting others and allow each participant to express their thoughts fully. Mute your microphone when not speaking to minimize background noise and distractions. Stay engaged by actively listening and responding appropriately. Refrain from multitasking or engaging in unrelated activities during the call, as it may convey disinterest or lack of focus. Lastly, conclude the call by summarizing key points and confirming any action items or follow-up tasks. Adhering to these guidelines fosters a productive and respectful environment conducive to achieving meeting objectives.

Unit 1: Conference Call Etiquette

Video

In this Training, we have put together some guidelines to help you and your co-participants enjoy successful and problem-free Conference Calls.

Unit 1: Conference Call Etiquette

Be Punctual

Begin by joining the call on time, respecting the schedule and commitments of others.

Unit 1: Conference Call Etiquette

Can you relate? Your conference call attendees may have many different meetings on a variety of different topics each day. Go ahead and introduce yourself (and reintroduce yourself!) at the start of each call. This makes your colleagues more comfortable in the event that they have forgotten key personal details and reduces tension even in strictly professional conversations.

Introduce Yourself

Introduce yourself clearly when speaking, and use a polite tone throughout the conversation.

Unit 1: Conference Call Etiquette

During the call

Avoid interrupting others and allow each participant to express their thoughts fully.

Consider the distracting conversational sounds

Mute your microphone when not speaking to minimize background noise and distractions.

Unit 1: Conference Call Etiquette

It takes very little effort to master proper Conference Call Etiquette. Not only do these courtesies benefit your colleagues, but you will appreciate them from others as well. As a review, remember to join the call a couple minutes early, respecting the schedule and commitments of others. Introduce yourself clearly when speaking, and use a polite tone throughout the conversation. Avoid interrupting others and allow each participant to express their thoughts fully. Mute your microphone when not speaking to minimize background noise and distractions. Stay engaged by actively listening and responding appropriately. Refrain from multitasking or engaging in unrelated activities during the call, as it may convey disinterest or lack of focus. Lastly, conclude the call by summarizing key points and confirming any action items or follow-up tasks. Adhering to these guidelines fosters a productive and respectful environment conducive to achieving meeting objectives.

Unit 1: Etiquette for Conference Calls

Bonus- Reduce Distractions with Apple Products: A Tutorial

Utilize features on your devices to reduce distractions from your device such as notifications, unwanted phone calls, and non emergency text messages

1. Press the side button to open Control Center.
2. Touch and hold the current Focus button, then tap a Focus.
3. If no Focus is on, Control Center shows the Do Not Disturb button .
4. Choose a Focus option—On, On for 1 hour, or On until this evening/On until tomorrow morning.
5. To turn off a Focus, just tap its button in Control Center.
6. When a Focus is active, its icon appears at the top of the watch face, next to the time in apps, and in Control Center.

Unit 1

"Politeness and consideration for others is like investing pennies and getting dollars back." -- Thomas Sowell

Unit 2: Empathy in the Workplace

Communication Skills

Unit 2: Empathy in the Workplace

Consider your communication style

Improving empathetic interactions in the workplace is crucial for fostering a positive and supportive environment.

In today's remote work era, empathy plays a crucial role in fostering positive work environments and supporting the well-being of colleagues. Empathy in the workplace contributes to a positive organizational culture, improved teamwork, and increased productivity and satisfaction among employees. It is a fundamental aspect of effective leadership and communication, driving success at both individual and organizational levels. Discover how different generations and individuals face unique challenges, and learn practical ways to practice empathy in everyday remote work life.

Unit 2: Empathy in the Workplace

Video

In today's remote work era, empathy plays a crucial role in fostering positive work environments and supporting the well-being of colleagues. Discover how different generations and individuals face unique challenges, and learn practical ways to practice empathy in everyday remote work life.

Unit 2: Empathy in the Workplace

Validate Feelings

Active Listening

Build Trust

This means fully concentrating, understanding, responding, and remembering what is being said. Avoid interrupting and show genuine interest in the speaker's perspective.

Acknowledge and validate the emotions of your colleagues. Even if you don't agree with someone's feelings or opinions, showing empathy involves recognizing and respecting their emotions.

Create an environment where employees feel safe expressing their thoughts and emotions without fear of judgment or reprisal. Trust is essential for fostering open and empathetic communication.

Unit 2: Empathy in the Workplace

Provide Support

Offer support to colleagues who may be going through challenging times. This could involve lending a listening ear, offering help with tasks, or simply being there to provide emotional support.

Foster Diversity and Inclusion

Embrace diversity and create an inclusive workplace culture where all voices are heard and valued. Recognize and celebrate differences while fostering empathy and understanding among team members.

Unit 2: Empathy in the Workplace

Practice

Prepare

Do

Offer Training and Development

Self-Reflection

Encourage Feedback

Provide training sessions or workshops on empathy and communication skills to help employees enhance their emotional intelligence and interpersonal skills.

Encourage individuals to reflect on their own emotions, biases, and communication styles. Self-awareness is key to developing empathy and building stronger relationships with others.

Create opportunities for employees to give and receive feedback on their empathetic interactions. Constructive feedback can help individuals identify areas for improvement and continue to grow their empathy skills.

Unit 2

Unit 2

How would you feel?

Practice Perspective

Encourage employees to put themselves in others' shoes to understand their feelings, thoughts, and experiences. This helps develop empathy by fostering a deeper understanding of different viewpoints.

"Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another." - Alfred Adler

Unit 2

Reduce Workplace Conflicts

Practicing empathy benefits everyone

Empathy helps prevent and resolve conflicts in the workplace. According to a study by the American Management Association, 75% of employees ranked empathy as one of the most important qualities that managers can possess for resolving workplace conflicts.

75%

Unit 3: Ergononmic Workspace

Improve your environment

Unit 3: Ergonomic Workspace

People all around the world are Working From Home more than ever. But are you one of those dealing with discomfort or lack of motivation while working from home? Get some valuable tips to help you establish an ergonomic at-home workspace that promotes productivity and supports your well-being. By implementing our practical suggestions, you will be able to transform your home office into a comfortable and efficient space where you can be comfortable and productive.

Unit 3: Ergonomic Work Space

Set your Space

Creating an ergonomic work-from-home space is crucial for maintaining comfort, productivity, and overall well-being.

Choose a chair that provides adequate lumbar support and is adjustable in height and tilt. Your feet should be flat on the floor or on a footrest, with your thighs parallel to the ground and your knees at a 90-degree angle. Ensure that your desk or workstation is at an appropriate height so that your elbows are at a 90-degree angle when typing, and your wrists are straight. If necessary, use a keyboard tray or adjustable desk to achieve the correct positioning. Place your monitor directly in front of you at arm's length away, with the top of the screen at or slightly below eye level. Use a monitor stand or adjustable arm to achieve the optimal height and angle.

Unit 3: Ergonomic Workspace

Ergonomics = Efficiency

59%

Employee Productivity Statistics

By having an adjustable and optimized workstation, the number of reaches workers have to make outside of their reach zones is significantly reduced. Companies reported in some tasks there was a 59% improvement Ergonomic workstations increase usability by 76% Workstations with ergonomic features, such as extendable arms and adjustable heights, allow a more diverse group of employees to complete their tasks efficiently. Worker productivity is increased when their stations are designed for ease-of-use.

76%

Unit 3: Ergonomic Workspace

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Unit 3: Ergonomic Workspace

Positive Impacts

Providing ergonomic workspaces demonstrates an employer's commitment to employee health and well-being, which can boost morale and employee engagement. Workers appreciate employers who invest in their comfort and safety, leading to a more positive organizational culture.

Increased Productivity

Employees who worked in ergonomically designed workspaces reported higher productivity levels compared to those in non-ergonomic environments. Comfortable and well-designed workspaces can reduce distractions and discomfort, allowing workers to focus better on their tasks.

Decreased Absenteeism and Turnover

A study published in the Journal of OEM found that companies with ergonomic programs experienced a significant reduction in absenteeism and turnover rates, leading to cost savings and increased employee retention.

Prevention of Work-Related Injuries

Ergonomic workspaces help prevent work-related injuries and illnesses by minimizing physical strain and discomfort.

Unit 3

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Unit 3

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Unit 3

2018

2020

2022

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2019

2021

Training Review: Test Your Knowledge

Quiz 1/5

Interrupt an employee during a conference call

Continue to work on your phone or computer while an employee is speaking to you

How can you communicate with empathy in the workplace?

Offer to help with tasks or be an emotional support

Quiz 2/5

Invest in a high quality chair

Sit on your bed or a comfortable couch

What would help make your workspace more ergonomic?

Lower your desk height

Quiz 3/5

Leave your microphone on in case you need to interject suddenly

Arrive a couple minutes ahead of the conference call start time

What is proper etiquette for conference calls?

Multitask with other work needs so that you make efficient use of time

Quiz 4/5

Prevention of Work-Related Injuries

Reduced Productivity

What is not a benefit of creating an ergonomic workspace?

Decreased Absenteeism and Turnover

Quiz 5/5

Self reflection

Strong Criticism

What is best practice for improving your empathetic communication skills?

Dismiss concerns

Quiz

Good work!

Quiz

Wrong!

Resources

Additional Resource

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Additional Resource

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