Food Service Skills Choice Board

• Please choose 1 activity from each column (3 total).
• You may use whatever application you want to create each item.
• When you have finished, link all 3 items in a single Google Doc and upload the Doc to Canvas.
• Make sure all of your items' share permissions are set so that I can view them.

Food Service Skills Choice Board

Column 1

Column 2

Column 3

Technology

Examples and Non-Examples

Pamphlet

Skit

Then and Now

Place Settings

Videos

Personal Style Guide

POS

TechnologyColumn 1

• Research influential technological inventions which have made an impact in the culinary industry and restuarant business and pick 2 to create an infographic about.
• Be sure to include the following information for each invention:
• Date it was invented and important events happening during that time period
• Who invented it
• How its used
• how it has influenced restuarants
• Who would use it
• Include pictures an dmake sure to cite your sources

Then and NowColumn 1

• Research how technology has improved customers' dining experiences in the last 10 years

• Create a slide presentation to compare dining experiences 10 years ago and today

• Include information on the following:
• making reservations
• using menus
• making orders
• paying for the meal

• Include pictures to enhance your presentation

POSColumn 1

• Research POS (point of sale) systems used in restuarants and write an essay (2-3 paragraphs) about what you learned.
• Be sure to include info about:
• What is a POS system?
• How does it help a restuarant and its employees?
• What are the costs associated with implementing one in a restuarant?
• What systems are available?

Examples & Non-ExamplesColumn 2

• Create a chart to show 2 examples and 2 non-examples of proper place settings.
• Label each example with the type of setting it is.

Place Settings Worksheet Column 2

• Complete this worksheet in Kami

Click here

Personal Style GuideColumn 2

• Research the following dress codes and create a personal style guide for each
• White tie
• Black tie
• Black tie optional
• Semiformal
• Business Formal
• Business Casual
• Casual
• Using the Internet, find at least 3 pictures of each style you would like to use for a reference.
• For each dress code, identify 3 different occasions in which you would wear the specific attire.
• Also include the appropriate hygeine and grooming requirements for each style.

PamphletColumn 3

• Research restaurant customer service and develop a pamphlet outlining policies and procedures for customer service techniques such as:
• Common greeting procedures

• Customer loyalty programs

• The pamphlet should include the necessary services, products, organizational policies and staff training needed in order to achieve the highest level of customer satisfaction.
• The pamphlet should provide suggestions to serve the following groups of guests:
• Senior travelers
• Children
• Travelers with disabled conditions
• Very important persons

SkitColumn 3

• For this activity you will need to pair up with another student.
• Create a video montage of you and your partner acting out each of the following scenarios (take turns playing the guest and employee):
• Customer service employee treats guest politely and respectfully
• Customer service employee treats guest rudely and disrespectfully
• Customer service employee looks well kept and interested in conversation with guest

• Customer service employee looks disinterested and annoyed in conversation with guest
• At the end of the video briefly discuss the importance of good customer service in the restaurant industry.

VideosColumn 3

• Search YouTube for videos of restaurant customer service.
• Choose 1 video that shows excellent customer service and 1 video that shows awful customer service.
• Link your videos in a Google Doc and then write a paragraph describing the good or bad things the video shows.