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Client Journey

Laura Frioux

Created on March 15, 2024

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Transcript

product presenation & try
Appointment
search product
browsing alone
check stock
client installation & discovery
client discovery
DRINK SERVICE
client reception
REGISTER myClients
CARTIER CARE REGISTRATION
PRODUCT PREPARATION
CHECK OUT
PRODUCT PACKING
PACK PRESENTATION
WALK TO EXIT
PRODUCT ENGRAVING

17

13

15

11

16

14

12

10

Solution

browsing alone
client discovery
Appointment
DRINK SERVICE
product presenation & try
CHECK OUT
REGISTER myClients
PRODUCT PREPARATION
PACK PRESENTATION

17

13

15

11

16

14

12

10

client reception
WALK TO EXIT
check stock
client installation & discovery
search product
CARTIER CARE REGISTRATION
PRODUCT PACKING
PRODUCT ENGRAVING