Incomplete Notices

QUIZ

Handling & Processing of Incomplete Notices

question 1/5

How can an agent access incomplete notices in Exactix?

Access the 'Suspended' Tickets folder from the Home screen and click on 'Incomplete Tickets'

Navigate to 'Tickets' from the Home screen and click on 'Incompletes'

Visit 'sc811.com' and click on 'Incomplete Requests'

QUESTION 2/5

Why is it important to prioritize older tickets first in the 'Incompletes' folder?

Older tickets have been waiting the longest to be addressed

Older tickets are easier to process

Older tickets are less urgent

QUESTION 3/5

What defines an incomplete 'Voice' notice?

Originating in the Call Center without complete information during a live call

Originating from the sc811.com website

An emergency notice

QUESTION 4/5

How can agents view the oldest notices first in the 'Incompletes' folder?

Sort in ascending order by the 'Taken Date' header and select 'Sort Ascending'

Sort in descending order

Sort by ticket type

QUESTION 5/5

How can agents determine if a ticket is a 'Voice' notice eligible for voiding?

Check the bottom row within the ‘Revisions’ tab for creation by a 'Local User' in the Call Center the previous day

Ensure the ticket was created by a 'Local User' in the Call Center on the current day

Verify if the ticket originated from a ‘Remote User’ on the current day

Congratulations!

OH NO!

Wrong answer