TOURIST ANIMATION

tourist animation book

Adriana Montes Baglietto 1ºASCT

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ABSTRACT

In this book we will give an overview of the different topics of tourism aniamation, because they are very important and we should have knowledge about them,

INDEX

6. QUALITY IN TOURIST ANIMATION

7. WHAT IS QUALITY?

1. ORGANIZATION OF THE TOURIST ANIMATION AREA

8. WHERE WE ARE?

9. WHAT IS THE COMPANY AND CLIENTELE LIKE?

2. TYPES OF EMPLOYEES

3. ORGANIGRAMME

10. HOW CAN WE ASSES QUALITY?

4. PREVENTION AND SAFETY AT WORK

11. WHERE DOES IT COME FROM?

5. WHY IS THIS NECCESARY?

He is the one who sets the organizational guidelines concerning the animation in the establishments for which he is in charge. He decides the hiring of professionals following the general policy of the company. 2. Boss of animation He is the head of the department in most establishments and therefore bears the greatest responsibility in the field of animation. He is the link between management and subordinates. the most sought-after characteristics in the people who fill this position. He is in charge of everything related to management in terms of: -Staff -Material resources -Economic resources -Mediacion -Responsible

1. ORGANIZATION OF THE TOURIST ANIMATION AREA

The tourist animation department does not have a defined organizational structure that is applicable to all establishments, regardless of their size applicable to all hotel tourist profile, location, etc. profile, location, etc. In fact, in most of the collective bargaining agreements in the hotel and catering industry.It would be divided into the following sections 1.Director of recreational and leisure activities

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3.Deputy head of animation The first assistant chief will replace the animation chief when the latter is absent. He or she, as well as the other as well as the other deputy chiefs are necessary in establishments with a large number of animators. 4. Animator Depending on the size of the hotel, there will be entertainers specialized in sports (sports entertainer), children's activities (children's entertainer), etc. The entertainer schedules, executes, supervises and evaluates the activities or complies with the program established

5. Specialized animator The first assistant chief will replace the animation chief when the latter is absent. He or she, as well as the other as well as the other deputy chiefs are necessary in establishments with a large number of animators. 6. Animation assistant Depending on the size of the hotel, there will be entertainers specialized in sports (sports entertainer), children's activities (children's entertainer), etc. The entertainer schedules, executes, supervises and evaluates the activities or complies with the program established

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2. prevention and safety at work

1. Prevention and safety at work.

5. Supervise and control compliance with safety standards.

2. Provide protective equipment .

6. Involving customers in their safety.

3. Establish safety measures in the workplace.

7. To know the characteristics of our customers.

4. Take regular breaks.

WHY IS THIS NECESSARY?

Nº3

Nº1

A priori, we do not know the physical and health conditions of the people who want to participate in a proposed activity.

Spanish legislation. In all professions we find a series of aspects that must be taken into account to avoid exposure to diseases and accidents, ours is one of them as well.

Nº4

Nº2

Offering a safe space is essential for our product to be consumed.

Normally, Tourist Animation takes place in a context in which there are risks.

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quality in tourist animation

Where are we?

Nowadays, in the tourism sector, specialized products are developed and adapted to the needs of an increasingly complex and diverse demand. In order to design quality tourism activities, it is important to have a deep knowledge of the market, as well as an attitude of flexibility and adaptation to the demands of the demand in terms of organization, production and distribution of the tourism product.

What is quality?

Good service cannot be seen, but it can be felt. Good customer service is the key to the consolidation of any company or organization. The world of service companies is moving towards the total satisfaction of customers, whose decision depends on accessing those where they feel better, where they never encounter inconveniences.

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quality in tourist animation

how can we assess quality?

what is the company and clientele like?

We must take into account the customer's expectations and what he/she has received with our service, for this we can use satisfaction surveys. Quality management systems such as ISO 9001, and awards or recognitions such as the Q for Tourism Quality.

The tourism industry is offering a range of possibilities that requires the clientele to "make up their minds" in order to select what best suits their characteristics. This, in turn, influences the tourism industry, being essential to improve in the following aspects: - Quality - Competitiveness - Profitability - Sustainability.

where does it come from?

tourist animation

In the 1960s, the world tourism boom led to a massive production of tourism products, thus offering the customer totally standardized and therefore very rigid products.

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