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Amazon Alexa Troubleshooting

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Amazon Alexa Troubleshooting

I’m an awesome subtitle, ideal for giving more context about the topic at hand

Go!

Alexa Arming/Disarming Commands Are Not Working

Confirm that the customer is a Cove Connect customer and not a Cove Simple as Alexa and Google Home features are only compatible with the new generation of equipment.

Check a few things with the customer:

Unlink the Skill and then Relink it.

Ensure that the customer's Alexa account has the Alula Security Skill enabled and connected. To confirm this, have the customer go to their Skills & Games and have them search for the Alula Security skill.

With the customer on the skill page have them click "Launch."

Check that the Cove Connect Hub is online with an acceptable signal strength.

Have the customer arm their system from their Cove Connect app. This will test if the panel is receiving arming commands.

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Alexa is not Understanding Commands

Alexa requires specific wording and phrasing to understand the commands.

"Disarm"

"Arm Away"

“Arm Stay"

After it responds by asking what you would like to do, you can then respond with:

Open Cove Security: This is requesting Alexa to Open up the Cove Security Skill.

“Alexa”: gets the attention of the Alexa device.

Alexa requires specific wording and phrasing to understand the commands. These are very word-specific and all of them follow a pattern. This is what it looks like:

Ask Alexa what she just heard. You can say "Alexa, tell me what you heard" to find out what it thought you said.

Alexa is not understanding commands

"Alexa, Open Cove Security"

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Alexa Connectivity Issue

For issues with connectivity between the Cove App and Amazon Alexa, go through these steps to try and resolve the issue.

Amazon Alexa

For issues with connectivity between the Cove App and Amazon Alexa, go through these steps to try and resolve the issue. If they are having issues only with voice commands, skip to the bottom.

Restart the device

Remove the Cove Skill

Add the Cove Skill

Reset user credentials

If Alex is not hearing your commands clearly, You can also use Voice Training, a tool in the Your Profile settings in the Alexa app. You'll read 25 phrases aloud in a "typical voice from a typical distance" so Alexa can get a baseline understanding of your pronunciation and cadence.

1. Download and log in to your Alexa App.
2. Select “More” on the bottom right of the App.
3. On the next screen select "Skills & Games"
4. Search "Alula."
5. When you find the Alula skill, select it, and then press “Launch.”
6. A window will pop up where it will ask for your Username and Password.
7. Please Enter your Username & Password for the Cove Connect App.
8. After it says you have successfully linked, select “Close.”
9. The next page will list the Alexa Devices connected to your account, select the devices you want to be linked to the Security System, and then select “Launch.”
10. If you skip out of this page by accident, just select “Launch” on the Alula Skill page and it will bring up your list of Alexa Devices that you can link to your Cove Connect System.

1. Unplug your device or the power adapter from the power outlet. Then plug it back in.
2. For devices with removable batteries, remove and reinsert the batteries to restart the device.
3. Disable skill - When you no longer want to use a skill, select the Disable option. Or say, "Disable (skill name)."