HGV Partner Training

Partner Training

Japan base members

AGEnda

Topics we will be covering

• Cruises Tailored for Japanese market
• Cruise Ports Throughout Asia
• Featured Destinations and Itinerararies for the Japanese Market
• Website Run-through​
• Support – Contact Details

• Who is arrivia
• Hilton Legacy Program Benefits & Products
• HGV Hub Program Benefits & Products
• Why cruising?
• Benefits of Cruising
• Cruise Brands we work with
• Types of Cruises

Learning Objectives

• Demonstrate knowledge of the Travel Services Products offered, allowing members to use their Points toward Cruises and other select Travel Products through arrivia​
• Be able to summarize insights into the Cruise industry and how they cater to the Japanese Market
• Illustrate how the member views these benefits through their HiltonGrandVacations.com website

Founded in 1997 and introduced Cruise Exchange to the Vacation Owners industry.

BEST-IN-CLASSSERVICE Organization

Inbound call operations with nearly 3.5M calls handled annually globally in multiple languages.

In-house global fulfillment

Multi-geography redundancy to ensure your members are not impacted when unforeseen events occur.

London, UK

Professionally trained service staff are dedicated to partner brands and responsibly represent each brand and culture​.

Scottsdale, AZ

Carlsbad, CA

Mumbai, IN

Hanoi, VNM

Albufeira, PT

Mexico City, MX

Angeles, PH

Penang, MY

Gold Coast, AU

PCI Level 1 certification ​and enterprise-level security across global operations.

Benefits and Products

Hilton Grand Vacation (Legacy)

• These members are vacation owners through Hilton Grand Vacations with a point based program to enjoy 150+ Member Resorts along with 7,000+ Hilton Properties worldwide.
• arrivia Provides the ability to book Cruise and Luxury Homes using their HGV points.
• arrivia has access to VOICE which is the HGV database to access Live Point balances​.

Can cover 100% of the base fare using their points as a form of payment (not a discount)​

Tiers and Points Values

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Can NOT be used to Cover Taxes, Insurance, and Fees​

Can be used as a partial payment in combination with cash or in Full​

Call Into Book Only -Great for personalized assistance in applying points to reservations​

Hilton grand vacations hub

Benefits & Products Offered

New upgraded benefit available to Hilton and The Club Owners providing them a new and improved way to use their HGV points toward travel services through Our Vacation Centre.

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tiers & Point Values

ENHANCED REDEMPTION

• Often referred to as 20/20, 30/30, 40/40​
• Designed for Select Cruise reservations ​
• Best Value for the members, Fulfillment attempts to offer these first!​
• Available options are Featured on their website!

Example

tiers & Point Values

INSTANT REDEMPTION

• Available with Travel Products (air and car) with no limitations on selected options​.
• Ability to use points to cover UP TO 20/30/40% of reservations base rate​
• Members are always responsible for Taxes and Fees​
• 100% Redemption windows based on select Tiers at the beginning of the year!

Centum annual travel benefit for cruise

Centum Members can book a cruise covering 100% of the fare with their points at a ratio of $0.20 per point.

Exclusive for centum members and one of their favorite benefits

Members can book one cabin per calendar year.

Members must have enough points to cover the complete cruise fare.

This is a one time a year benefit that can be redeemed outside of the 100% redemption window

Guided VAcations (HGV hub Only)

Products Serviced by arrivia

arrivia has partnerships with all the largest Guided Vacations companies across the industry​.

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Air, Car & Activities (HGV hub Only)

Product Serviced by arrivia

AIR

CAR

Activities

All the major airlines and itineraries available.

Increase your freedom while traveling by renting a car.

Endless options for day trips or quick excursions and tours.

Hawaii

New York, NY

Luxury Homes

Products Seviced by arrivia

High-end unique & beautiful accommodations worldwide​.

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Los Angeles, CA

Why Cruise?

Statistics Do Not Lie...

85% of travelers who have cruised will cruise again, 6% higher than pre-pandemic

Source: CLIA Cruise Traveler Sentiment, Perception, and Intent Survey (Dec 2022)

In a recent survey, 44% of Asian consumers expressed interest in taking a cruise vacation in 2024.Of that 44%...

• 5% already booked a cruise holiday for future travel.​
• 39% are keen to book a cruise soon.

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Benefits of Cruising

Convinience

Unpack your things once!

Multi Desination

Visit multiple destinatin in a single trip.

All-Inclusive Packages

Plan your expenses with all-inclusive packages.

Variety of Activities

Wide range of activities for every age

Family Friendly

Options for every family member

Enterntainment & Nightlife

Live shows, musical performances, theme parties, and more!

Culinary Experiences

Formal dining, specialty restaurants or casual buffets

Cruise partner brands

types of cruises

Not all cruises are the same. Some cruises will suit some types of tourists better than others

OCEAN Cruises

SMALL SHIP

RIVER Cruises

cruises tailored for japanese market

• Diamond Princess: renowned as the best international ship in Japan.
• Bilingual Experience:
• Cultural offerings: japanese activities, food and beverages.
• Izumi Japanese Bath: the largest one at the sea

• MSC Bellissima: 12 dining venues, 20+ bars featuring international and local cuisine.
• Multilingual Experience: Japanese, Chinese, and English announcements onboard.
• Japanese-speaking crew.
• Japanese focused experience.

ASIA REGIONAL PORTS

featured Destinations & itineraries

For Japanese Market

Europe, Mediterranean

Japan

Middle East

Hawaii

CONTACT

Toll Free: 0120 805-811 Overseas: 03-6866-4900

www.travelservicesglobal.hiltongrandvacations.com

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

HAWAII

• 7 Nights
• Norwegian Cruise Line - Pride of America​
• Ports: Honolulu, Kahului Maui (overnight), Hilo, Kailua Kona, Nawiliwili Kauai (overnight), Honolulu​

Got an idea?

Let the communication flow!

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like! Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.

• arrivia does not sell these Max upgrades,
• arrivia provides Luxury Homes, Cruises, Guided Vacations, Car Rentals, Activities, and Air bookings benefits to the HGV Hub owners, leveraging their Points​.
• arrivia has access to VOICE which is the HGV database to access Live Point balances​.
• 2 Ways to use their points for different Values depending on the trip they are interested in taking​
• Enhanced Redemption ​
• Instant Redemption
• Centum Members get an annual 1 time cruise benefit

• Great for small or large Groups looking for all the comforts of home and MORE​
• All Locations have a Property Host to assist with any questions or needs while at the property​
• Homes could be on the beach, city center, or even in the Mountains​
• Properties are ready to enjoy already set up with fresh linens, towels and toiletries, cooking utensils and pantry basics​

MIDDLE EAST

• Emirates, Bahrain and Qatar
• 7 Nights
• MSC Cruises – MSC Virtuosa
• Ports: Dubai, Doha, Bahrain, Abu Dhabi, Sir Bani Yas Island, Dubai (overnight) ​

JAPAN

• Japan Explorer with Kumano Fireworks​
• 10 Nights
• Princess Cruises – Diamond Princess ​
• Ports of call: Tokyo (Yokohama), Shimizu (for Mt. Fuji), Kumano, Wakayama, Kochi, Jeju (Seogwipo), Nagasaki, Kagoshima, Tokyo (Yokohama)​

EUROPE, MEDITERRANEAN

• Mediterranean Rivieras
• 7 Nights
• Azamara Cruises – Azamara Pursuit
• Ports: Rome (Civitavecchia), Florence/Pisa (Livorno), Santa Margherita, Monte Carlo, Nice, Sanary-Sur-Mer, and Barcelona​

• Select from pre created itineraries or create your own custom experience!
• Group sizes can be from an intimate group of 6 to a larger group of 48 depending on preference .
• Designed for Instant Redemption Points so there is so much flexibility (no black out dates or selected Guided Vacations to choose from)