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Created on March 8, 2024
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Qualiopi
Différencier les critères et les indicateurs de Qualiopi
Définition :
Qualiopi est une certification qualité mise en place en France dans le domaine de la formation professionnelle. Elle vise à garantir la qualité des prestations proposées par les organismes de formation et les prestataires d'actions concourant au développement des compétences..
Résumé
Génèse de Qualiopi
Guide de lecture
Next
V9 ET AVANT
QUAND?
GUIDE DE LECTURE
POURQUOI?
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Qualiopi
Quand répondez-vous à quel critère et à quel indicateur et comment ?
Quand répondez-vous à quel critère et à quel indicateur et comment ?
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La sous traitance au coeur de la V9 À partir du 1er avril 2024, la V9 stipule que tout professionnel ou organisme chargé de mettre en œuvre une action éligible au CPF doit posséder la certification Qualiopi®. Cette obligation s’applique aux acteurs qui ne relèvent pas du régime micro-social, qui déclarent un chiffre d’affaires supérieur à 77 700 € et qui sont impliqués dans l’ensemble du processus de formation. Dans cette optique, la V9 du Guide de lecture national qualité intègre les précisions concernant cette nouvelle exigence, ainsi que les détails relatifs aux audits des sous-traitants.
Critère 1
Quand ? Vous répondez à ce critère dès le début du processus de formation. Comment?Indicateur 1 : Créer un site web avec une section dédiée aux informations sur les formations, fournir des brochures physiques dans un lieu d'accueil, diffuser des annonces sur les réseaux sociaux. Indicateur 2 : Publier des taux de réussite aux certifications, partager des témoignages de réussite d'anciens apprenants, organiser des séances d'information pour présenter les résultats obtenus. Indicateur 3 : Publier annuellement les taux d'obtention des certifications, organiser des réunions d'information spécifiques sur les certifications proposées.
Critère 2
Quand ? Vous répondez à ce critère lors de la conception de chaque prestation. Comment?ndicateur 4 : Réaliser des entretiens individuels avec les bénéficiaires, mettre en place des questionnaires d'auto-évaluation des besoins, organiser des réunions de groupe pour identifier les attentes. Indicateur 5 : Élaborer des plans de cours détaillés, définir clairement les objectifs de chaque module, organiser des ateliers de co-construction d'objectifs avec les bénéficiaires. Indicateur 6 : Aligner les contenus des formations sur les référentiels de certification, consulter les référentiels nationaux pour assurer la conformité, mettre en place des groupes de travail pour ajuster les contenus.
Critère 3
Quand ? Vous répondez à ce critère tout au long du déroulement des formations. Comment? Indicateur 9 : Organiser des réunions d'information avant le début des formations, fournir des documents explicatifs sur le déroulement, créer des vidéos informatives. Indicateur 10 : Proposer des modules optionnels pour répondre à des besoins spécifiques, mettre en place des tutorats individuels en fonction des besoins, adapter les méthodes pédagogiques en fonction des profils. Indicateur 11 : Organiser des évaluations régulières, solliciter des retours réguliers, mettre en place des jurys de validation pour les certifications. Indicateur 12 : Organiser des événements motivants, mettre en place des récompenses pour l'engagement, créer des espaces d'échanges et de partage d'expérience. Indicateur 13 : Organiser des réunions tripartites (apprenant, prestataire, entreprise), définir clairement les missions et objectifs en entreprise, ajuster les contenus de formation en fonction des retours de l'entreprise. Indicateur 14 :Proposer des séances d'accompagnement individualisées, organiser des ateliers sur les compétences transversales, fournir des ressources sur l'insertion professionnelle. Indicateur 15 : Organiser des sessions d'information spécifiques, fournir des guides explicatifs, créer des supports pédagogiques sur les droits et devoirs. Indicateur 16 : Collaborer avec l'autorité de certification, organiser des séances de préparation à la certification, mettre à disposition des guides de présentation
Critère 4
Quand ? Vous répondez à ce critère dès la planification des moyens nécessaires. Comment?Indicateur 17 : Assurer la disponibilité des équipements nécessaires, ajuster les effectifs des groupes en fonction des ressources disponibles, mettre à jour les ressources régulièrement. Indicateur 18 : Organiser des réunions d'équipe régulières, définir clairement les rôles de chaque intervenant, mettre en place des procédures de communication internes. Indicateur 19 : Créer des plateformes en ligne pour l'accès aux ressources, organiser des sessions de formation sur l'utilisation des ressources, proposer des supports variés (livres, vidéos, présentations). Indicateur 20 : Désigner des référents pour chaque domaine, organiser des formations spécifiques pour le personnel, mettre en place des procédures pour l'accompagnement des bénéficiaires en situation de mobilité ou en situation de handicap.
Critère 5
Quand ? Vous répondez à ce critère en continu tout au long de votre activité. Comment? Indicateur 21 : Réaliser des entretiens d'évaluation des compétences, mettre en place des plans de formation individuels, organiser des sessions de partage d'expérience. Indicateur 22 : Proposer des formations continues, encourager la participation à des événements professionnels, organiser des séances de partage d'expérience.
Critère 6
Quand ? Vous répondez à ce critère de manière continue en suivant l'évolution du secteur.Comment? Indicateur 23 : Mettre en place un système de veille régulier, former le personnel à la compréhension et à l'application des lois et réglementations, organiser des sessions d'actualisation. Indicateur 24 : Collaborer avec des experts du secteur, participer à des forums et salons professionnels, organiser des rencontres avec des professionnels en activité. Indicateur 25 : Suivre des formations sur les nouvelles technologies, participer à des ateliers sur les méthodes pédagogiques innovantes, intégrer des outils technologiques dans les formations. Indicateur 26 : Établir des partenariats avec des experts en handicap, former le personnel à l'accompagnement des personnes en situation de handicap, mettre en place des dispositifs spécifiques. Indicateur 27 : Établir des contrats de sous-traitance clairs, vérifier la conformité des prestataires externes, organiser des audits réguliers. Indicateur 28 : Établir des partenariats avec des entreprises, organiser des réunions de coordination avec les partenaires socio-économiques, mettre en place des conventions de partenariat. Indicateur 29 : Proposer des sessions d'orientation professionnelle, organiser des rencontres avec des établissements d'enseignement supérieur, établir des partenariats avec des entreprises pour faciliter l'insertion professionnelle.
Critère 7
Quand ? Vous répondez à ce critère tout au long de la prestation Comment? Indicateur 30 : Mettre en place des questionnaires d'évaluation, organiser des réunions d'échanges avec les parties prenantes, créer des espaces en ligne pour recueillir des retours. Indicateur 31 : Établir des procédures de traitement des réclamations, former le personnel à la gestion des conflits, organiser des médiations en cas de difficultés. Indicateur 32 : Réaliser des analyses régulières des retours, organiser des réunions d'amélioration continue, ajuster les pratiques en fonction des enseignements tirés des appréciations.