The Avatar's Quest - Sign In

BREAKOUT

Avatar

The

's

quest

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Story

The four nations of Air, Water, Earth and Fire lived in harmony until the Fire Nation declared war. A century later, there is still no end in sight to the destruction. The avatar need to master the four elements to restore balance and harmony to their world.

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Thank goodness you’ve come! We need your help! You need to master the 4 elemenents and have enough power to defeat the Fire nation that is terrorizing our people…

Help us, only the Avatar like you can do it!

No thank you, I’ll pass

Of course!

Ouch! I thought you were cool ... What will become of us!

Hehehe, I was kidding. Ahem, of course I’ll help you

I knew you would not fail me! Thanks a lot! Here is the Airbender staff. Now master the 4 elements to defeat the Fire nation.

LEVEL 1 - EARTH

EARTH

Master Earthbending by passing the quiz about How to Sign in

Start level

Where do you think you’re going, Avatar?! You won’t be worthy of the Earth element until you get all my questions correct. Do you dare to try?

If the customer says they can sign in on one device, but not on a specific device, choose what probing question we should ask the customer right away :

Have you tried unstalling the application on the tv?

What specifc device are you using?

Extra member activated her account and wants to sign in but received a message that their TV is not part of the household. Which of the following steps should we advise?

Sign out and sign in with their own credentials.

Click on create account

Customer wants to sign in via QR code on their TV but after scanning the code, customer was routed to a page where he was asked to enter their payment information. Agents can perform the following actions, EXCEPT:

Advise customer to enter their payment method.

Guide customer to sign in using web browser.

Customer is trying to reset his password but when he clicked on the reset link he was routed to the sign in screen. Customer was asked to clear Netflix cookies but still didn't work. What's the next step that agent should take?

Refer customer to device manufacturer.

Recommend they update their Netflix app

In order for the customer to sign in using a phone number, the phone number must already exist on their account and it needs to be verified.

True

False

Customer is under Play package and is trying to sign in to the Netflix app using their Play STB but only gets the sign up option. How woud you further assist the customer?

Escalate to Research Team.

Ask customer to select Sign up and complete the flow

Customer wants to sign in but forgot his password. He already requested for a password reset link but never got one. Which of the following should we do first?

Advise customer to wait after 24 hours.

Make sure the email address is correct.

Netflix password are case-sensitive

False

True

Customer was logged out and tried to sign back in but received an error 'Sorry, that password is incorrect for the account with the email address.' using her iPad and already followed steps in the Help center (node/131862). What's the next step that we need to do?

Update or remove saved passwords

Escalate to TR team

10

The customer is trying to access her account on her computer and she said that she can access it on their TV. She's getting a message, 'Sorry, we can't find an account with this email address.' Which of the following is the best probing question that you will ask first from the customer?

Are you using a Windows or iMac computer?

What specific device is getting the error?

Congratulations!! You have mastered Earthbending, you have earned it.

Hahahaha, what do you say? ...

Oh, I've lost my mind, give me another chance!

FINAL LEVEL - FIRE NATION

Congratulation, Avatar! You are now a master of the earth elenment.

Defeat the prince of Fire nation!

MY NAME IS ZUKO, SON OF URSA AND FIRE LORD OZAI, PRINCE OF THE FIRE NATION, AND HEIR TO THE THRONE.

THIS IS NOT THE END, AVATAR! I WILL GET YOU NEXT TIME!

THE END

"You defeated the prince of the Fire nation. You are indeed the Avatar, the AHT bender!”

© 2024 A game by TPCB Training

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