2 ELECT Material: Definition

Empathy definition

Empathy

Putting aside your own feelings and seeing things from the other person's perspective

By being empathetic, you create good rapport, which means creating a comfortable ‘state’ where all parties converse freely and comfortably.

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Watch the video to get some ideas about empathy. Then, take the quiz to test your understanding.

Video: The importance of empathy

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The importance of empathy

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The importance of empathy

Let's review THE main ideas about empathy

Empathy can be developed by trying to experience other people's realities.

Read ideas and put them into practice.

Empathy is an active attempt to understand another person's perspective, their emotions and reality.

To maintain our relationships, we need the ability to communicate and understand each other's emotional states.

To be more emphatic, care more about others' state of being, listen to them, and open up to share your own experiences and feelings.

Did you know...?

Being empathetic is a conscious choice. Empathy, especially over the phone, takes effort, mainly when you are stressed.