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Software Adoption

Miles IT

Created on March 1, 2024

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Transcript

"We won't let you fail"

Adoption is not optional

Start Here

Keep Eyes on the Prize!

Adoption Stages

Demos & Training

Refinement

Help through Process

Testing

Performance Optimization

Miles IT Quality Assurance Testing

Effective Customer User Acceptance Testing

  • We collaborate with you to create a scenario based test plan that Miles IT and you will perform
  • Developers perform functional unit testing
  • Peer developer code reviews
  • Quality assurance engineers execute the test plan focusing on functionality, business logic, usability, performance, and security
  • You collaborate with us to create a scenario based test plan
  • Plan ahead! Put it on your team’s calendar!
  • Use real world scenarios with the people who do the job every day
  • Use real data and examples
  • Focus on business logic, ease of use, and outcomes match expected result

Overview of Adoption

Project Manager

Development Team

Meet Your Team

Hover over each individual to see their role and how they help in your adoption process.

Software Coordinator

Support Team

Adoption Stages

Launch Week

Support & Advance

Interactive Development

Post Launch

Pre Launch

How we work together to effectively address refinement

Refinement In

Prioritized

Include the following in your refinement:

  • What is happening right now?
  • What would you like to happen?
  • Follow the Refinement Handling Guide
  • Keep moving forward!

Addressed

Tested

Resolved

Importance of Demos & Training

  • Attend the demos and training sessions and include all key team members who will be testing the software and training their teams
  • Bring real world scenarios, questions, and knowledge about your business processes
  • It’s important to learn how the system will work for them every day and to ask questions!
  • You should be ready to start testing the system following these sessions

Keep Eyes on the Prize

Your company and people will soon fully realize the value and improvements of using the new solution. In the meantime, stay positive, remember this is a challenging process and following this guide will help us get there together.

“It always seems impossible, until it is done.” -Nelson Mandela

Performance Optimization

When working together on performance issues, share the following so we can work together to optimize the performance: Area of system you were using Process you were working on Specific example with details

System speed may not be ideal, yet; optimizing performance for prime time is part of this process It’s important to use a realistic volume of records and transactions in pre-launch testing Your team’s realistic use and reporting of performance feedback is critical in having a fast system, ready to use on launch day