GOOD GENERAL HOUSEKEEPING
DPA - click the icons to see whats needed
THINK - CAN THIS BE RESOLVED ON THIS CALL?
WHAT DOES GOOD LOOK LIKE ON CUSTOMER SERVICE...
are there open cases relating to the query?
ENERGY
ENGAGE and be ENTHUSIASTIC
LOOK
no NEGATIVITY
EDUCATE and EXPLAIN
REMEMBER THE BASICS
look at any notes that have been left
RESPOND and express REGRET
note as you go
click the pictures below
GIVE the customer a call
TRUST PILOT
have YOU done all YOU can
What Does Good Look Like?
SEBL L&D Team
Created on February 26, 2024
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Essential Map
View
Akihabara Map
View
Match the Verbs in Spanish: Present and Past
View
Syllabus Organizer for Higher Education
View
Frayer Model
View
Create Your Story in Spanish
View
Microcourse: Key Skills for University
Explore all templates
Transcript
GOOD GENERAL HOUSEKEEPING
DPA - click the icons to see whats needed
THINK - CAN THIS BE RESOLVED ON THIS CALL?
WHAT DOES GOOD LOOK LIKE ON CUSTOMER SERVICE...
are there open cases relating to the query?
ENERGY
ENGAGE and be ENTHUSIASTIC
LOOK
no NEGATIVITY
EDUCATE and EXPLAIN
REMEMBER THE BASICS
look at any notes that have been left
RESPOND and express REGRET
note as you go
click the pictures below
GIVE the customer a call
TRUST PILOT
have YOU done all YOU can