GOOD GENERAL HOUSEKEEPING
THINK - CAN THIS BE RESOLVED ON THIS CALL?
click the pictures below
TRUST PILOT
LOOK
DPA - click the icons to see whats needed
ENERGY
have YOU done all YOU can
GIVE the customer a call
RESPOND and express REGRET
EDUCATE and EXPLAIN
no NEGATIVITY
ENGAGE and be ENTHUSIASTIC
WHAT DOES GOOD LOOK LIKE ON CUSTOMER SERVICE...
REMEMBER THE BASICS
note as you go
are there open cases relating to the query?
look at any notes that have been left
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What Does Good Look Like?
SEBL L&D Team
Created on February 26, 2024
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Transcript
GOOD GENERAL HOUSEKEEPING
THINK - CAN THIS BE RESOLVED ON THIS CALL?
click the pictures below
TRUST PILOT
LOOK
DPA - click the icons to see whats needed
ENERGY
have YOU done all YOU can
GIVE the customer a call
RESPOND and express REGRET
EDUCATE and EXPLAIN
no NEGATIVITY
ENGAGE and be ENTHUSIASTIC
WHAT DOES GOOD LOOK LIKE ON CUSTOMER SERVICE...
REMEMBER THE BASICS
note as you go
are there open cases relating to the query?
look at any notes that have been left