REGINA WALKER EMPATHY MAP

what THEY Say

what THEY Think

what THEY do

Regina Walker

what THEY Feel

Situation

Case Review

Situation

After completing your assessment of Mrs. Walker, you notify Mr. & Mrs. Walker that you will honor her wishes and recommend that she be placed in hospice care.

Consider the following reactions and responses as you deliver the news that Regina will be placed on hospice care.Regina Walker's Perspective

• What does she think?
• What does she feel?
• What does she say?
• What does she do?

Next, consider Mr. Walker's reaction. Answer the same questions from his perspective has husband/family member.

Regina Walker Case Review

Regina Walker was brought to the emergency room (ER) at 6am with severe pain from metastasized stage IV breast cancer. Mrs. Walker’s husband reports that she has been unable to eat anything more than a few bites each meal. He also reportsthat her last bowel movement was four days ago, and that she seems weak and agitated. Mrs. Walker stopped treatment for her breast cancer one month ago. Her breakthrough pain medication needs have increased from two or three doses to six doses per day, in addition to long-term morphine every twelve hours.

• Multiple Types of Pain: experiencing bone pain in legs and ribs, hypercalcemia due to breast cancer, & constipated with abdominal pain due to medication
• Hospice Care Ready: Mrs. Walker mentions that she is ready for hospice care several times during her assessment.

You advocate for Mrs. Walker’s choices, needs, and options as you provide care.