Copy - Adidas Learning Culture
tenesha
Created on February 22, 2024
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Transcript
How we've Embedded a training culture in
START
Adidastottenham&BATTERSEA
BEST PRACTICES FOR TEAM TRAINING
eFFECTIVENESS
mAKE IT RELEVANT
sTART THE DAY WITH...coffee?
How do we engage?
uNDERSTANDING THE BENEFITS
INDEX
- Improved employee performance and productivity
- Increased customer satisfaction and loyalty
- Healthier employee retention and morale
- To refresh knowledge and understanding of products
- To collectively use the skills as a team sharing successes and learning from each other
- Highlight the positive impact on overall store success and profitability
- Internal promotions
uNDERSTANDING THE BENEFITS
BRING MORE ENERGY TO TEAM HUDDLESHave relevant training topicsEncouraging team to pursue self-directed learning through Area/AtticusIncorporate briefing/training sessions during pre-shifts and shift changesProvide opportunities for on-the-job learning through shadowing or "buddying system"Encourage managers and team leaders to coach and reinforce training during day-to-day interactions
sTART THE DAY WITH....coffee?
Make it Relevant
Always remember the team have different goals and learn in different ways.The only way to figure this out is to go directly and find out what their learning needs are.Make it fun and engaging by coming up with non conventional ways of learning
COMPONENTS
ENGAGEMENT
Provide feedback &Lead by example
Recognise &Reward
EncourageCollaboration
Delegateresponsibility
ContinuousTraining
ClearCommunication
Clear Communication
INVOLVE THE WHOLE TEAM
- BOH & VM lead a weekly huddle
- Specalists/generalists given opportunity to lead huddles on areas they show interest or specialise in (e.g. running, sustainability)
- Whole management team gives input to weekly huddle plans and training focus
MAKE REALISTIC & ACHIEVABLE GOALS
- In order to establish consistency and to form good habits
- Use performance trackers to give feedback throughout and at the end of their shifts
PLAN AHEAD
- Create huddle plans
- Establish weekly training/CEI focuses (based on new Atticus uploads, upcoming campaigns, store opportunities)
BEST PRACTICES FOR TEAM TRAINING/ENGAGEMENT
BATTERSEA COMMITMENTS/WORK IN PROGRESS
- Updated CEI observation checklist to help give feedback
- Create a digital training tracker document to log individual training and follow-up on progress
- More frequent TBs to discuss training needs
CREATE COMPETITIONS & INITIATIVES TO DRIVE ENGAGEMENT
- Adivent challenge over December holiday period – fun daily challenges with prizes
- Easter themed challenge coming up in March
- Team challenges on weekends – most adiclub sign-ups/NPS responses etc
CELEBRATE TEAM & INDIVIDUAL WINS
- Use huddles to share team results and give individual shout-outs to top perfomers
- Recognise and acknowledge good performance when you see it (unxpected positive feedback)
- Use store prize money from competitons to celebrate as a team out of store
Huddle Cards
LinkedIn Learning
examples
*Always make sure you create a supportive and inclusive environment where the team feel encouraged to participate in training and development*
- Conduct regular feeback sessions to evaluate training satisfaction after training or in touch bases
- Track indicators such as employee engagement, retention, NPS, and sales performance
- Analyze training completion rates from Area
- Use performance metrics and KPIs to track progress and identify areas for further development
100%
How do we know it's effective?
What is your best practice?
THANKS!