Adidas Learning Culture

How we've Embedded a training culture in

START

Adidastottenham&BATTERSEA

BEST PRACTICES FOR TEAM TRAINING

eFFECTIVENESS

mAKE IT RELEVANT

sTART THE DAY WITH...coffee?

How do we engage?

uNDERSTANDING THE BENEFITS

INDEX

• Improved employee performance and productivity

• Increased customer satisfaction and loyalty

• Healthier employee retention and morale

• To refresh knowledge and understanding of products

• To collectively use the skills as a team sharing successes and learning from each other
• Highlight the positive impact on overall store success and profitability
• Internal promotions

uNDERSTANDING THE BENEFITS

BRING MORE ENERGY TO TEAM HUDDLESHave relevant training topicsEncouraging team to pursue self-directed learning through Area/AtticusIncorporate briefing/training sessions during pre-shifts and shift changesProvide opportunities for on-the-job learning through shadowing or "buddying system"Encourage managers and team leaders to coach and reinforce training during day-to-day interactions

sTART THE DAY WITH....coffee?

Make it Relevant

Always remember the team have different goals and learn in different ways.The only way to figure this out is to go directly and find out what their learning needs are.Make it fun and engaging by coming up with non conventional ways of learning

COMPONENTS

ENGAGEMENT

Provide feedback &Lead by example

Recognise &Reward

EncourageCollaboration

Delegateresponsibility

ContinuousTraining

ClearCommunication

Clear Communication

INVOLVE THE WHOLE TEAM

• BOH & VM lead a weekly huddle
• Specalists/generalists given opportunity to lead huddles on areas they show interest or specialise in (e.g. running, sustainability)
• Whole management team gives input to weekly huddle plans and training focus

MAKE REALISTIC & ACHIEVABLE GOALS

• In order to establish consistency and to form good habits
• Use performance trackers to give feedback throughout and at the end of their shifts

PLAN AHEAD

• Create huddle plans

• Establish weekly training/CEI focuses (based on new Atticus uploads, upcoming campaigns, store opportunities)

BEST PRACTICES FOR TEAM TRAINING/ENGAGEMENT

BATTERSEA COMMITMENTS/WORK IN PROGRESS

• Updated CEI observation checklist to help give feedback
• Create a digital training tracker document to log individual training and follow-up on progress
• More frequent TBs to discuss training needs

CREATE COMPETITIONS & INITIATIVES TO DRIVE ENGAGEMENT

• Adivent challenge over December holiday period – fun daily challenges with prizes
• Easter themed challenge coming up in March
• Team challenges on weekends – most adiclub sign-ups/NPS responses etc

CELEBRATE TEAM & INDIVIDUAL WINS

• Use huddles to share team results and give individual shout-outs to top perfomers
• Recognise and acknowledge good performance when you see it (unxpected positive feedback)
• Use store prize money from competitons to celebrate as a team out of store

Huddle Cards

LinkedIn Learning

examples

*Always make sure you create a supportive and inclusive environment where the team feel encouraged to participate in training and development*

• Conduct regular feeback sessions to evaluate training satisfaction after training or in touch bases
• Track indicators such as employee engagement, retention, NPS, and sales performance
• Analyze training completion rates from Area
• Use performance metrics and KPIs to track progress and identify areas for further development

100%

How do we know it's effective?

What is your best practice?

THANKS!