LGF - Language of Negotiations A2 Business English

Language of Negotiations

Vocabulary and Speaking

A2 - B1 Business English

What Will We Cover?

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Warm-up: Discussion QuestionsBasic Negotiation and CommunicationProducts & CostsProblem Solving and DecisionsThis or That

Warm-up

Speak Up

In your daily life, where do you often negotiate? For example, at home, with friends, or in a shop?

Speak Up

Have you ever negotiated with a friend, like deciding on plans or sharing something?

Speak Up

What was the hardest part of the negotiation for you?

Basic Negotiation & Communication

Sections:

Making Requests & Offers Agreement & Disagreement Communication Time Pressure

Making Requests & Offers

Click on the term to learn more about it.

• ask
• choose
• like
• need
• offer
• want

Complete the Passage

Word Bank

Complete this passage by moving the words into their respective spaces. You can click on the space to reveal the answer.

asked

needed

Maria ________ to order materials for her company. She ________ her team for assistance in finding a local supplier. The supplier that she chose ________ a discount for large orders.

needed

asked

offered

offered

Finding Synonyms

Drag the words in the box to their respective synonyms.

desire

enjoy

propose

question

require

select

Click here to see the answers.

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

my friend for assistance.

1. Last time I needed help, I asked...
2. When I have a problem, I choose...
3. In my job, I like...
4. When I am in a stressful situation, I need...
5. In my role, I offer...
6. When traveling, I want...

to talk to someone with experience.

collaborating with my colleagues.

to take a moment to think.

assistance to my team when they find a problem.

to explore new places and try local foods.

Agreement & Disagreement

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• accept
• agree
• disagree
• fair
• friendly
• polite
• reject

Complete the Sentence

Word Bank

Complete this passage by moving the words into their respective spaces. You can click on the space to reveal the answer.

accept

accept

1. The deal is good for your company? You should ________ it.
2. Don't like their opinion? Say you________.
3. Deals that are good for both sides are ________.
4. If you do not accept an offer, you are ________ it.
5. When disagreeing with someone, it is important to remain ________.

disagree

disagree

fair

fair

reject

reject

polite

polite

Matching Scenarios

Drag the scenarios to the matching words.

You are satisfied with the amount of money you are paid for your service. The price is right.

You say no to the offer.

After discussing your proposal, everyone shares your opinion.

You propose a new marketing strategy to your team, but some of them say they have concerns.

You like the offer that you have been given so you commit to it.

Click here to see the answers.

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

completing my tasks on time.

1. I accept responsibility for...
2. I generally agree with the idea that...
3. I disagree with the belief that...
4. I try to be friendly by...
5. It's difficult to be polite when...
6. I reject the idea that...

open communication is healthy.

the best ideas only come from leadership.

buying my colleagues coffee.

I'm stressed out.

the fastest solution is the best solution.

Communication

Click on the term to learn more about it.

• always
• clear
• discuss
• never
• say
• simple
• sometimes

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

to learn something new every day.

1. I always try...
2. A clear plan helps...
3. I enjoy discussing...
4. I never miss an opportunity to...
5. I sometimes choose to...

me avoid confusion and work efficiently.

different perspectives during team meetings.

collaborate with my colleagues.

take a break and recharge my energy.

Time Pressure

Click on the term to learn more about it.

• deadline
• delay
• now
• prioritize
• quickly
• schedule
• urgent

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

staying organized and focused.

1. I try to meet deadlines by...
2. Now, I'm working on...
3. I usually have to prioritize...
4. This week, I have scheduled...
5. An urgent problem my community must fix is...

a new plan to improve the quality of my services.

my clients' requests.

an appointment with my dentist.

government corruption

Products & Costs

Products Quantity and Value Buying & Selling

Products

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• cheap
• cost
• costly
• expensive
• price
• product
• service

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

result in paying more in repairs later on.

1. Buying cheap electronics can...
2. The cost of living in this city is...
3. I dream of owning an expensive...
4. I'm willing to pay a higher price for...
5. I prefer buying products that are...

too high.

sports car one day.

food if it is local.

made locally to support small businesses.

Quantity and Value

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• bargain

• discount
• evaluate
• quality
• quantity
• rate
• savings
• value
• wholesale

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. A recent bargain I found was...
2. I always take my time to evaluate...
3. I prefer to invest in quality items like...

a new pair of shoes at 50% off.

my options before making a decision.

expensive technology.

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. I always buy ________________ in large quanties.
2. I believe that our tax rates are...
3. My country has value because...

coffee

too high.

it produces a lot of food products.

Buying & Selling

Click on the term to learn more about it.

• acquire

• buyer
• deal
• invoice
• purchase
• refund
• seller
• transaction

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. When I have enough money, I plan to acquire...
2. As a buyer, I always look for...
3. The last great deal I found was...

a new house.

the best deals.

a new phone at a 50% discount.

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. A recent purchase I was happy with is...
2. Transactions are now easier because of...
3. I ask for a refund when...

my new jacket.

automatic invoicing.

there is a problem with my purchased item.

Problem Solving & Decisions

Issues & Solutions Making Choices Impact and Results

Issues & Solutions

Click on the term to learn more about it.

• address
• analyze
• anticipate
• implement
• initiate
• issue
• navigate
• resolve

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. I usually address problems at work by...
2. I anticipate that my work will _____________ for the rest of the year.
3. I think that my workplace should implement...

analyzing the cause of the issue.

improve

longer lunch breaks.

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. A problem I'd like my country to resolve is...
2. This year my workplace has initiated...
3. I sometimes have difficulty navigating...

the lack of affordable housing.

a new accounting policy.

new software.

Making Choices

Click on the term to learn more about it.

• alternate
• choose
• consider
• decide
• option
• preference
• select
• weigh

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. An alternate to one of my favorite brands is...
2. I recently chose to...
3. Soon, I must decide on...

Pepsi.

get a gym membership.

where to go for my next holiday.

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. Two options for may weekend plans are...
2. My friends have a preference for _______________ while I prefer...
3. When buying a new house, I must weigh...

Pepsi.

watching sports playing them.

the pros and cons.

Impact and Results

Click on the term to learn more about it.

• adjust
• challenge
• effective
• efficient
• impact
• outcome
• satisfy

Finish the Sentence

Complete the sentences in your own words. If you need ideas, you can click the text for a sample sentence.

1. It is difficult to adjust my schedule because...
2. A challenge that I am currently facing is...
3. I would like to make ______________ more efficient.
4. The best way to satisfy a client is by...

my agenda is already full.

finding enough time to do my work.

emailing

providing them with excellent service.

This

or

That

You will be presented with a situation requiring negotiation. Choose between the two presented strategies and explain why you believe it is the better choice.

Salary Concerns

Option B: Ask for more benefits and vacation days.

Option A: Ask for a higher salary.

Quantity of Work

Option A: Reduce the amount of work and keep the same salary.

Option B: Choose to work more for a higher salary.

Vendor Loyalty

Option B: Explore a new supplier offering slightly lower prices, risking a change in quality.

Option A: Stay with your regular supplier, even though their prices increased slightly.

Local vs. International Resources

Option A: Continue collecting resources locally to support the community, even if it's more expensive.

Option B: Explore international sourcing for cost savings, affecting local businesses.

That's all!

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resolve

Part of Speech: Verb Definition: To find a solution to a problem or dispute; to settle or conclude. Sample Sentences: The team worked together to resolve the conflict in a professional manner. Efforts were made to resolve the issue through open communication. Discussion Question: Describe a situation where you had to resolve a disagreement or conflict. How did you approach it?

navigate

Part of Speech: Verb Definition: To find your way around something, like a physical location, a system, or a situation. Sample Sentences: The new employee navigated the office complex easily after reviewing the map. During negotiations, the team navigated some challenging topics but ultimately reached an agreement. Discussion Question: How can companies better navigate the ever-changing business landscape?

urgent

Part of Speech: Adjective Definition: Requiring immediate action or attention. Sample Sentences: We have an urgent matter to discuss; please come to the meeting room. She received an urgent message and had to leave the party. Discussion Question: Share a situation when you faced something urgent. How did you handle it?

agree

Part of Speech: Verb Definition: To have the same opinion or belief; to be in harmony with someone or something. Sample Sentences: We all agree that the movie was enjoyable. Do you agree with the decision made by the team? Discussion Question: Think of something that almost everyone in your country can agree on. What is it?

service

Part of Speech: Noun Definition: An action or work performed for others, often for a fee. Sample Sentences: The restaurant provides excellent service to its customers. I always choose the airline with good customer service. Discussion Question: Describe an experience where you received good service. How did it make you feel, and would you recommend it to others?

polite

Part of Speech: Adjective Definition: Behaving in a courteous and respectful manner towards others. Sample Sentences: It's important to be polite when meeting someone for the first time. He thanked the waiter in a polite manner after the meal. Discussion Question: Why do you think it's important to be polite in different social situations?

deal

Part of Speech: Noun/Verb Definition: (Noun) An agreement or arrangement, especially in business; (Verb) To make an agreement or trade. Sample Sentences: We closed a great deal with the supplier for a bulk purchase. Can we deal on the terms of the contract? Discussion Question: Describe a memorable deal you made or were involved in. What made it successful?

satisfy

Part of Speech: Verb Definition: To fulfill or meet a need, desire, or expectation; to provide contentment. Sample Sentences: Completing the project ahead of schedule will satisfy the client's expectations. Finding a solution that satisfies everyone's concerns is the key to successful teamwork. Discussion Question: In your opinion, what are the key factors that satisfy you in a workplace?

weigh

Part of Speech: Verb Definition: To carefully consider and compare different factors or options to determine their relative importance. Sample Sentences: When making a decision, it's essential to weigh the advantages and disadvantages. She spent time weighing the potential benefits of each option. Discussion Question: When shopping, how might you weigh the cost and quality of a product?

quickly

Part of Speech: Adverb Definition: At a fast speed; in a short amount of time. Sample Sentences: I need to finish this assignment quickly before the class starts. Can you reply to the email quickly? It's important. Discussion Question: Think about a task you completed quickly. What helped you to finish it so fast?

expensive

Part of Speech: Adjective Definition: Costing a lot of money; not cheap. Sample Sentences: Designer clothes are often very expensive. Eating at that fancy restaurant can be expensive, but the food is excellent. Discussion Question: Think of something you consider too expensive. Why do you think it is priced that way, and would you still buy it?

discount

Part of Speech: Noun/Verb Definition: (Noun) A reduction in the original price of a product or service; (Verb) To reduce the price of something. Sample Sentences: I got a 10% discount on the new laptop during the sale. Can you discount the price if I buy two of these? Discussion Question: Share an experience where you received a discount. How did it influence your decision to make a purchase?

now

Part of Speech: Adverb Definition: At the present moment; without delay. Sample Sentences: I need your help now; the meeting is starting soon. Can you call me back now? It's urgent. Discussion Question: Describe a situation where you had to do something immediately. How did you prioritize tasks to address the situation promptly?

accept

Part of Speech: Verb Definition: To agree to receive or take something that is offered or given. Sample Sentences: She accepted the invitation to the party. Will you accept this gift as a token of appreciation? Discussion Question: Share a time when you accepted an invitation. How did it make you feel?

choose

Part of Speech: Verb Definition: To select or make a decision from various options.

Usage Tips

Suggested Prepositions: from: To select from multiple options (e.g., "I chose from three different flavors of ice cream.") between: To decide between two options (e.g., "Which would you choose between pizza or pasta?") among: To select from a larger group (e.g., "He was chosen among many applicants for the job.") Conversational Questions: How do you choose your favorite dessert when you have many options? Would you rather choose going to the beach or the mountains for vacation? How can you help someone choose from multiple job offers they received?

never

Part of Speech: Adverb Definition: Not at any time; not ever. Sample Sentences: He never forgets to wish his friends on their birthdays. I never eat spicy food because I don't like it. Discussion Question: Is there something you have never tried before? Why haven't you tried it, and do you have any plans to try it in the future?

savings

Part of Speech: Noun Definition: The amount of money saved; the difference between the amount spent and the amount retained. Sample Sentences: Buying in bulk can lead to significant savings. I always look for ways to maximize savings when shopping. Discussion Question: Share a strategy you use to maximize savings when making purchases. How effective has it been?

value

Part of Speech: Noun/Verb Definition: (Noun) The worth or importance of something; (Verb) To consider something as important or beneficial. Sample Sentences: The value of this antique painting has increased over the years. I value good customer service when choosing a company to buy from. Discussion Question: What factors do you consider when determining the value of a product or service?

consider

Part of Speech: Verb Definition: To think about or take into account when making a decision. Sample Sentences: Before choosing a new car, he considered factors like fuel efficiency and cost. The team will consider your suggestions during the decision-making process. Discussion Question: Think of a time when you had to consider someone else's opinion. What was the result?

fair

Part of Speech: Adjective Definition: Treating everyone equally without favoritism or prejudice. Sample Sentences: A fair decision considers the needs of everyone involved. It's important to be fair when playing games with friends. Discussion Question: What does "fairness" mean to you in your daily life? Can you give an example?

want

Part of Speech: Noun / Verb Definition: (Noun) A strong wish for something. (Verb) To have a desire or wish for something. Sample Sentences: I want to buy a new book for my collection. His big want is to travel.

Usage Tips

Noun: Often requires an object to show what is desired (e.g., "My want is to travel the world.") Verb: Can use an object (e.g., "I want pizza for dinner.") or not (e.g., "I just want to relax.") Conversational Questions: What are some things you really want to achieve in the next year? What is your biggest want right now? How will you get it?

efficient

Part of Speech: Adjective Definition: Achieving maximum productivity with minimum wasted effort or resources. Sample Sentences: Using this method is more efficient and saves time. An efficient process reduces costs and improves overall performance. Discussion Question: How do you try to be efficient in your daily tasks or work?

purchase

Part of Speech: Noun/Verb Definition: (Noun) The act or process of acquiring goods or services by paying money; (Verb) To buy something. Sample Sentences: My recent purchase was a new laptop for work. We need to discuss the terms of the purchase before finalizing the deal. Discussion Question: Share an experience where you made a significant purchase. How did you decide on the item, and were you satisfied with it?

costly

Part of Speech: Adjective Definition: Expensive; requiring a large amount of money. Sample Sentences: Repairing the car turned out to be more costly than buying a new one. Living in the city can be costly due to high rent prices. Discussion Question: Describe a situation where you found something to be more costly than you expected. How did it impact your decision?

address

Part of Speech: Verb Definition: To deal with or consider a matter or problem; to take action on a particular issue. Sample Sentences: The team is working together to address the concerns raised in the meeting. It's crucial to address the cause of the problem for long-term solutions. Discussion Question: In what ways can individuals or teams effectively address challenges in the workplace?

seller

Part of Speech: Noun Definition: A person or entity who transfers goods or services to another party in exchange for money. Sample Sentences: The seller provided a warranty for the electronic device. As a seller, it's important to be transparent about the product's condition. Discussion Question: Share a positive or negative experience you had with a seller. What influenced your opinion of the seller?

initiate

Part of Speech: Verb Definition: To begin or set in motion; to take the first step in a process or action. Sample Sentences: The manager decided to initiate a new training program for employees. It's important to initiate communication when resolving conflicts. Discussion Question: Share an example of a situation where you took the initiative to address a problem. What was the outcome?

acquire

Part of Speech: Verb Definition: To gain possession or control of something, often through purchase or other means. Sample Sentences: The company plans to acquire new technology to improve efficiency. Individuals often acquire skills through education and training. Discussion Question: Share an example of something that you would like to acquire. Why is it important to you?

simple

Part of Speech: Adjective Definition: Easy to understand or do; not complicated. Sample Sentences: The math problem was simple, and I solved it quickly. She prefers simple recipes for cooking. Discussion Question: Share an example of a simple task you enjoy doing. Why do you find it easy and enjoyable?

implement

Part of Speech: Verb Definition: To put a plan, decision, or solution into action; to carry out. Sample Sentences: Once we decide on the solution, we need to implement it effectively. The company is implementing new policies to improve productivity. Discussion Question: Share an experience where you were involved in implementing a solution. What challenges did you face?

invoice

Part of Speech: Noun/Verb Definition: (Noun) A document sent by a seller to a buyer, indicating the products or services provided and the amount due; (Verb) To send an invoice. Sample Sentences: The seller issued an invoice for the purchased goods. Make sure to invoice the client promptly after completing the project. Discussion Question: In what situations have you received or issued an invoice? How important is it in a transaction?

transaction

Part of Speech: Noun Definition: An instance of buying or selling goods or services; a business deal. Sample Sentences: The online transaction was quick and secure. The store recorded a high number of transactions during the holiday season. Discussion Question: Share an experience you had during a transaction. Was it a positive or negative experience, and why?

alternate

Part of Speech: Adjective/Verb Definition: (Adjective) Available as another option or choice; (Verb) To take turns or switch between options. Sample Sentences: The team considered alternate plans in case the initial one faced challenges. During the meeting, they decided to alternate between different proposals. Discussion Question: Can you think of a situation where having a second choice would be helpful?

clear

Part of Speech: Adjective Definition: Easy to understand or perceive; not ambiguous. Sample Sentences: The instructions were clear, so I finished the task quickly. It's important to give clear explanations during a presentation. Discussion Question: Share an experience when you found clear instructions helpful. How did it make a difference in your understanding?

outcome

Part of Speech: Noun Definition: The result or consequence of a particular action, situation, or decision. Sample Sentences: We will assess the outcome of the project at the end of the month. The outcome of the negotiation was a mutually beneficial agreement. Discussion Question: Can you think of a situation where the outcome wasn't what you expected? What did you learn?

evaluate

Part of Speech: Verb Definition: To assess or judge the value, quality, or significance of something. Sample Sentences: We need to evaluate the different options before making a decision. The manager will evaluate the employee's performance during the review. Discussion Question: When buying a product, how do you evaluate its value for money? What factors do you consider?

price

Part of Speech: Noun Definition: The amount of money that you pay for something. Sample Sentences: The price of the new book is reasonable, so I decided to buy it. We compared the prices of different laptops before making a choice. Discussion Question: How do you determine if the price of a product is fair? What factors do you consider?

prioritize

Part of Speech: Verb Definition: To arrange or deal with in order of importance. Sample Sentences: It's important to prioritize your tasks to meet deadlines. I need to prioritize my homework over watching TV tonight. Discussion Question: Share a situation where you had to prioritize tasks. How did you decide what to do first?

quality

Part of Speech: Noun Definition: The standard or degree of how good or bad something is. Sample Sentences: The quality of the painting impressed the art critic. It's essential to focus on the quality of your work rather than just the quantity. Discussion Question: Share an example of a product or service where you prioritize quality over quantity. Why is quality important to you in that context?

like

Part of Speech: Verb Definition: To have a positive preference or enjoyment for something. Sample Sentences: I really like the new song on the radio. They like to go for walks in the park on sunny days. Discussion Question: What is something you discovered recently that you really liked? Why do you like it?

deadline

Part of Speech: Noun Definition: The latest time or date by which something should be completed. Sample Sentences: The deadline for submitting the project is Friday at 5 PM. I need to work quickly to meet the deadline for my essay. Discussion Question: Share an experience when you had to complete a task before a deadline. How did you manage your time to finish it on time?

buyer

Part of Speech: Noun Definition: A person who acquires goods or services by paying money. Sample Sentences: The buyer was satisfied with the quality of the product. As a buyer, it's essential to compare prices before making a decision. Discussion Question: Have you ever been a buyer in a negotiation or transaction? How did you approach the process?

preference

Part of Speech: Noun Definition: A personal liking or inclination towards one option over another. Sample Sentences: Everyone has their own preference when it comes to choosing a place to eat. The team considered each member's preference before finalizing the decision. Discussion Question: Share a preference you have for a specific type of music or movie genre.

challenge

Part of Speech: Noun/Verb Definition: (Noun) A difficult task or situation; (Verb) To confront or deal with difficulties. Sample Sentences: Overcoming challenges can lead to personal growth. The team will need to challenge traditional approaches to find a solution. Discussion Question: What's a personal challenge you've faced recently?

anticipate

Part of Speech: Verb Definition: To expect or foresee a situation; to prepare for or predict potential issues. Sample Sentences: Good leaders anticipate challenges and plan accordingly. By anticipating customer needs, businesses can provide better service. Discussion Question: Share a scenario where anticipating a problem or challenge helped you or your team avoid complications.

analyze

Part of Speech: Verb Definition: To examine or study something in detail, often to understand its components or structure. Sample Sentences: It's essential to analyze the data to identify patterns and trends. Before making a decision, we should analyze the possible consequences. Discussion Question: How does analyzing information contribute to better problem-solving? Can you provide an example?

select

Part of Speech: Verb Definition: To choose or pick from a group or set of options. Sample Sentences: After evaluating the candidates, they decided to select the most qualified individual. The chef carefully selected ingredients for the special dish. Discussion Question: Think of a situation where you had to select a gift for someone. How did you choose?

offer

Part of Speech: Noun / Verb Definition: (Noun) Giving something or a job opportunity. (Verb)To present or provide something willingly to someone. Sample Sentences: I can offer you a ride to the airport. He got a job offer after the interview.

Usage Tips

Prepositions for the Verb: to: When proposing something to someone specific (e.g., "I offered to help him with his homework.") for: When suggesting something for a general purpose (e.g., "They offered a discount for students showing their ID.") Conversational questions: How do you offer to help others? What are some things that your company might offer a discount for?

delay

Part of Speech: Noun / Verb Definition: To postpone or put off an action to a later time. Sample Sentences: I can't delay my decision any longer; I need to choose now. The train was delayed, so I arrived at the station later than expected. Discussion Question: Can you think of a plan that you had to delay? Why did you have to change the time?

effective

Part of Speech: Adjective Definition: Producing the desired result; successful in achieving a goal. Sample Sentences: Using this strategy proved to be effective in resolving the issue. An effective presentation can capture the audience's attention. Discussion Question: What strategies do you find effective when trying to learn something new?

issue

Part of Speech: Noun Definition: A problem or concern that needs to be addressed or resolved. Sample Sentences: The team discussed the issue of communication breakdown. Identifying the root cause is crucial when dealing with workplace issues. Discussion Question: Reflect on a personal or work-related issue you faced. How did you approach solving it, and what was the outcome?

rate

Part of Speech: Noun Definition: The fixed price or cost of something, often measured per unit or period. Sample Sentences: The hourly rate for the service is $20. What is the interest rate on this loan? Discussion Question: How does knowing the rate of a service or product influence your decision to purchase or use it?

adjust

Part of Speech: Verb Definition: To make changes or adaptations; to modify or alter. Sample Sentences: We may need to adjust our plan based on new information. Adjusting to a new work environment can take some time. Discussion Question: When was a time you had to adjust your plans?

wholesale

Part of Speech: Adjective/Noun Definition: (Adjective) Relating to the sale of goods in large quantities at low prices; (Noun) The selling of goods in large quantities to retailers. Sample Sentences: We buy products from the wholesale market to save money. The company offers wholesale prices for bulk orders. Discussion Question: Have you ever considered buying wholesale? What advantages or disadvantages do you see in doing so?

ask

Part of Speech: Verb Definition: To request information or action from someone.

Usage Tips

Suggested Prepositions: for: For specific requests (e.g., "Can I ask for your help setting up the table?") about: For inquiries (e.g., "I'm asking about the new bus schedule.") Conversational Questions: What information might you ask for from a trusted friend? When might you ask about someone's recent trip with curiosity?

Usage Tips

refund

Part of Speech: Noun/Verb Definition: (Noun) The return of money to a buyer, especially in the case of a returned or unsatisfactory product; (Verb) To give back money as a refund. Sample Sentences: The store offered a refund for the defective product. Can I get a refund if I change my mind about the purchase? Discussion Question: Share an experience where you requested or provided a refund. How was the situation resolved?

reject

Part of Speech: Verb Definition: To refuse or decline an offer or proposal. Sample Sentences: She rejected the job offer because it required too much travel. It's okay to politely reject an invitation if you have other commitments. Discussion Question: Share a situation where you had to reject an offer. How did you communicate your decision?

cost

Part of Speech: Noun Definition: The amount of money needed to buy, do, or make something. Sample Sentences: The cost of the new phone is quite high, but it has many features. We need to consider the cost before deciding to go on a vacation. Discussion Question: When making a purchase, how do you decide if the cost is reasonable for the product or service?

choose

Part of Speech: Verb Definition: To select or pick from a group or set of options. Sample Sentences: I need to choose a new paint color for my bedroom. They decided to choose the most cost-effective solution for the project. Discussion Question: Share a memorable experience where you had to make a quick decision. How did you choose?

quantity

Part of Speech: Noun Definition: The amount or number of something, especially that which can be measured. Sample Sentences: The recipe requires a specific quantity of flour and sugar. The quantity of books in the library is impressive. Discussion Question: When shopping, do you pay attention to the quantity of products you buy? Why or why not?

need

Part of Speech: Noun / Verb Definition: (Noun) Something important that you must have. (Verb) To require something essential for survival or achieving a goal. Sample Sentences: I need your help with this difficult task. Clean water is a basic need for life.

Usage Tips

Noun: Requires a modifier or clause to show what is required or desired. It typically appears with prepositions like "for" or "of" (e.g., "The need for clean water is critical.", "There's a great need to protect endangered species.") Verb: Uses an object to show what is needed or desired. If referring to a verb, it must be in the infinitive with "to" just before it (e.g., "I need to sleep.", "I need your help."). Conversation Questions: Can you think of different needs people have depending on their age, job, or situation? What do you need to do today/this week/this month?

say

Part of Speech: Verb Definition: To express something in words; to utter words. Sample Sentences: She didn't say anything about the surprise party. It's important to say "thank you" when someone helps you. Discussion Question: Describe a situation where you had to say something important. How did you express yourself, and what was the outcome?

schedule

Part of Speech: Noun / Verb Definition: A plan that lists tasks and activities to be done at specific times. Sample Sentences: I have a busy schedule today with classes and meetings. Can you schedule an appointment for tomorrow? Discussion Question: How do you usually organize your schedule to manage your time effectively?

friendly

Part of Speech: Adjective Definition: Behaving in a kind and pleasant manner towards others. Sample Sentences: She is always friendly and welcoming to new people. Being friendly can create a positive atmosphere in the workplace. Discussion Question: Describe a situation where you experienced someone being friendly. How did it make you feel?

bargain

Part of Speech: Noun/Verb Definition: (Noun) An agreement between two parties on the terms of a transaction; (Verb) To negotiate the terms of a deal. Sample Sentences: We struck a good bargain on the price of the car. Let's bargain with the seller to get a better deal. Discussion Question: Share a situation where you successfully bargained for a lower price. How did you approach the negotiation?

option

Part of Speech: Noun Definition: A choice or alternative that is available for consideration. Sample Sentences: We have several options for the venue of the event. Each team member provided an option for resolving the issue. Discussion Question: Think about your next holiday. What are your options?

always

Part of Speech: Adverb Definition: At all times; on every occasion. Sample Sentences: She always arrives at school early. I always brush my teeth before going to bed. Discussion Question: What is a habit that you always follow?

impact

Part of Speech: Noun/Verb Definition: (Noun) The effect or influence of one thing on another; (Verb) To have a direct effect or influence. Sample Sentences: The new policy had a positive impact on employee morale. How will the recent changes impact our workflow? Discussion Question: Can you think of a movie or book that had a significant impact on you? How?

cheap

Part of Speech: Adjective Definition: Inexpensive; not costing much money. Sample Sentences: The store is having a sale, so everything is very cheap right now. I prefer to buy cheap clothes because I can save money. Discussion Question: Share an example of a time when you bought something cheap. How did it feel to find a good deal?

product

Part of Speech: Noun Definition: Something that is made or grown to be sold; a good or service. Sample Sentences: This new smartphone is a popular product in the market. The company focuses on creating high-quality products for its customers. Discussion Question: Share a favorite product of yours. Why do you like it, and how did you first discover it?

disagree

Part of Speech: Verb Definition: To have a different opinion or belief; to be in conflict with someone or something. Sample Sentences: It's okay to disagree; we all have different perspectives. I disagree with the idea of canceling the event. Discussion Question: How do you handle situations when you and a friend disagree on something?

decide

Part of Speech: Verb Definition: To make a choice or reach a conclusion after consideration. Sample Sentences: We need to decide on a date for the team meeting. After much discussion, they decided to proceed with the plan. Discussion Question: Share an example of a decision you had to make recently. How did you make that decision?

discuss

Part of Speech: Verb Definition: To talk about a topic in order to exchange ideas or opinions. Sample Sentences: Let's discuss our plans for the weekend. They discussed their favorite books during the book club meeting. Discussion Question: What topics do you enjoy discussing with your friends? Why do you find them interesting to talk about?

sometimes

Part of Speech: Adverb Definition: Occasionally; not always or continuously. Sample Sentences: I sometimes go for a walk in the evening. Sometimes, I like to try new foods. Discussion Question: Think of an activity you only do sometimes. Why is it not a regular part of your routine, and when do you usually engage in it?