PSC Process 1

Check reports

Using the Clinic Survey Tracker, update the Raw data tab, by getting the list of employees who visited the clinic from the Clinic Wait List.

EID Number

Copy the EID number and paste it on the "Monitoring" tab.

Check for discrepancies

Check for discrepancies such as terminated employees or unknown EIDs. Indicate remarks as needed.

Update df report

Update the DF Report Data by generating the Honduras Active list on DF (Include inactive and terminated employees).

Send clinic visit message

send the message via the DF Message Center and update the Clinic Survey Tracker.

Clinic Survey Email Template

Dear ResultsCX Employee, We hope this email finds you all in good health and high spirits. As part of our ongoing commitment to providing the best possible healthcare services for our employees, we want to ensure that you have a voice in shaping the quality of medical attention you receive. We understand you recently assisted our primary healthcare benefit provider. To this end, we kindly request your participation in a brief survey to manifest your sentiment and overall satisfaction regarding the medical attention you have received. The survey will cover various aspects of your experience, including the provider's accessibility, expertise, and overall quality of care. Your responses will be confidential, ensuring your privacy throughout the process. Please find the survey link below: https://forms.office.com/r/Xn0wKcJAcT(opens in a new tab) We value your opinion and encourage you to take a few minutes to complete the survey. Your Honest feedback will contribute directly to enhancing our healthcare services and ensuring that they meet your needs effectively. We hope you get better soon. Best Regards, ResultsCX