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TIMELINE COMPARISON

Olivia Popeye

Created on February 9, 2024

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Transcript

Responsable pilotage opérationnel service clients

MISSIONS

Henri-Louis

# 1

Expertise en Service Client

Gestion des ressources et planification :

  • Assurer l'adéquation des ressources de production avec les flux d'activité.
  • Organiser la présence des équipes et planifier leurs missions.

Expérience solide dans le secteur des télécommunications pour améliorer l'expérience client.

# 2

Gestion de la Relation Client

Supervision opérationnelle :

  • Piloter les missions des équipes en fonction des flux, incluant les appels entrants et le back office.
  • Maintenir la qualité de service et le confort de travail des collaborateurs.

Compétences en gestion de la relation client pour garantir la satisfaction des clients d'AMV.

Analyse des Données et Prise de Décision

# 3

Gestion matérielle et technique :

Compétences analytiques pour analyser les données et prendre des décisions stratégiques.

  • Assurer l'aménagement du service en termes de besoins matériels et techniques.
  • Mettre en place des actions et des outils de contrôle de l'activité.

Innovation et Adaptation au Changement

# 4

Rapports et intégration :

  • Alimenter les rapports d'activité.
  • Participer à l'intégration des nouveaux gestionnaires.

Capacité à innover et à s'adapter au changement pour répondre aux besoins du marché.

# 5

Management d'équipe et accueil :

Logiciels embarqués:

  • Manager une équipe de 3 à 6 agents administratifs.
  • Assurer le bon fonctionnement de l'accueil AMV dont vous êtes responsable.

Disponible au 06.59.05.11.54

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