DLG HR Sprint Answers ii

Claims Handler

Job Description A

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Customer Advisor

Job Description B

Pricing Practitioner

Job Description C

Policy Jargon Translator

Counter Fraud Claims Handler

Job Description D

Underwriting Specialist

Catastrophe Risk Analyst

Job Description E

Finance

Job Description F

Technology

Job Description G

Human Resources

Job Description H

Human Resources

Underwater Treasure Salvage Insurance Adjuster

Marketing

Job Description I

What I do:

• I support cash management in DLG, ensuring all money is paid on a timely basis, and all cash is appropriately allocated.
• I ensure that payments are authorised and monthly payments are made on time.
• I provide effective financial controls through regular monitoring of all reconciliations and the payment and receipt processes behind them.

Job Description C

I work in the Pricing and Underwriting team across our insurance products, focusing on whether we're charging the right price for any given insurance risk.

What I do:

• I help improve Direct Line’s pricing and underwriting performance and longer-term capability.
• I provide decision-making guidance through the use of data analytics to develop innovative solutions to often challenging problems.
• I support the development, testing and calibration of pricing tools.

What I do:

• I handle enquiries, provide quotes, help with renewals, make policy amendments.
• I support customers to make informed decisions and find an insurance product that is right for them.
• I work to targets to achieve team and individual goals.

Job Description E

I work with a group of experts who ensure that DLG is able to write the right risks at the right price. I use my technical experience to ensure DLG is operating safely and in line with regulations.

Job Description H

Along with colleagues, I am responsible for recruiting, developing and ensuring the wellbeing of my colleagues. My department focuses on Recruitment, Talent and Learning & Development.

What I do:

• I design and run applications that support our business and provide technical support.
• I create new computer systems, networks and applications to support our business.
• I maintain and troubleshoot any issues with our technology systems, applications and architecture to ensure maximum uptime for my colleagues and our customers.

Job Description A

I take responsibility for the end-to-end claims process, providing excellent customer service to support our customers at a time of need.

What I do:

• Specialise in insuring and evaluating claims related to underwater treasure recovery operations.
• Investigate the legitimacy and value of reported sunken treasure discoveries.
• Collaborate with marine archaeologists and salvage teams to verify claims.
• Determine insurance payouts for successfully recovered treasures.
• Assess the historical and cultural significance of artefacts to calculate their worth.

What I do:

• Simplify complex insurance policy language into plain, easy-to-understand terms for policyholders.
• Act as a bridge between customers and insurance agents, explaining coverage and exclusions.
• Create user-friendly documents and guides to enhance policyholder comprehension.
• Assist in resolving disputes and clarifying claims-related questions.
• Ensure policy documents comply with legal and regulatory requirements.

Job Description D

I deliver benefits to DLG by identifying and investigating insurance fraud and undertaking investigations to validate or find evidence for concerns.

What I do:

• I make sure all cases adhere to legislation and risk regulations.
• I keep customers updated regularly throughout an investigation.
• I help prevent fraud whilst treating our customers fairly.
• I prevent and detect insurance fraud, and manage potential outcomes.
• I control the cost of investigations by identifying threats and leakage.
• I provide advice, guidance and direction across DLG departments to maximise fraud detection opportunities.

What I do:

• Based on the DLG’s business strategy and priorities, I put a broad range of talent programmes in place, such as talent pipelining, workforce planning, D&I and wellbeing.
• I partner with hiring managers on recruitment strategy, strategic sourcing, candidate management and selection.
• I help identify and attract candidates to our open positions and help plan for future talent needs.
• I help ensure my colleagues have the skills required to do their jobs efficiently and effectively.

Job Description I

I help look at customer demand today and in the future. I focus on understanding and meeting customer needs, shaping our brands, marketing strategies, advertising, customer experience and propositions.

Job Description F

I am responsible for ensuring that DLG financial results are produced and financial processes are regularly reviewed following minimum standards and best practices.

What I do:

• Based on market research, I define our target audiences and develop deep customer insights to help shape our brand positioning strategies.
• I help promote our products and services through compelling and effective promotional and communications campaigns designed to attract customers to DLG across both online and traditional media.
• I am constantly analysing data to ensure my campaigns are optimised and delivering a return on investment.

What I do:

• I manage the claims process from first notification to settlement, making decisions as to the extent and validity of a claim, and looking for any potentially fraudulent activity.

• I communicate by phone, email and text to coordinate services that may be required by policyholders following an accident or incident.

What I do:

• I handle referrals, approvals and policy wordings but also areas around new products, distribution opportunities or new and emerging risks.
• I draw upon my technical, analytical and underwriting skills and my understanding of pricing to work in partnership with my pricing colleagues.
• I have oversight of a specific product area in our insurance book.
• I help shape thinking on future risks and opportunities.

What I do:

• Assess potential catastrophic events and their impact on insurance portfolios.
• Develop models to predict and analyse natural disasters like earthquakes, hurricanes, and wildfires.
• Collaborate with underwriters to determine risk premiums and policy terms.
• Provide data-driven insights to help insurance companies prepare for and mitigate catastrophic losses.
• Stay updated on climate change and emerging risks affecting the insurance industry.

Job Description G

I help implement our digital transformation strategy, designing and implementing customer-focused solutions that will enable growth and innovation at DLG.

Job description B

I am passionate about providing customers with an expert and personal experience. I help customers understand our products so that they can make the right decisions based on their insurance needs.