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Hiltoninnovation matrix

Keona Ng

Created on February 8, 2024

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Transcript

TRANSFORMATIONAL

VR & Metaverse hotels

ADJACENT

Robots for customer service

Hospitality training in Hilton

Expansion in the Middle East & Africa

AI Personalised food & beverage

AI-powered guest service bots

Branded residential communities

CORE

Improving overall app interface

Hilton Honors

Wellness retreats

Personalised app experiences

Connected Rooms

Future Initiatives

Current Initiatives