L'entretien en 9 étapes

Vérification des causes

L'entretien en

9 étapes

Exploration

Hypothèses de causes

1. Aider à identifier les causes pertinentes
2. Valider ou invalider les hypothèses
3. Formuler un diagnostic

1. Explorer la situation
2. Faire décrire la situation
3. Faire décrire les éléments importants

Aide à l'analyse

1. Aider à identifier des hypothèses de causes à partir de l'analyse

1. Aider à trouver du sens
2. Aider à hierarchiser
3. Aider à structurer les éléments
4. Aider à la synthèse

Hypothèse de remédiation

Contrat de communication

1. Aider à identifier les remédiation possibles
2. Valider ou invalider les hypothèses
3. Choisir les remédiations pertinentes

1. Négocier le contrat
2. Poser le cadre
3. Obtenir l'adhésion

Accueil

Plan d'action

1. Accueillir la personne
2. Mettre en confiance

Conclusion

1. Définir les actions et planifier les étapes
2. Définir les engagements de chacun

1. Vérifier si demande en suspens
2. Vérifier ensemble si l’objectif de est atteint
3. Prévoir les éventuelles suites à donner
4. Si besoin fixer un RDV pour un nouvel entretien

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