Who wants to be the C-Factor champion?

5 Steps to Customer Excellence

START

GOODLUCK!

1 100 POINTS

6 3.200 POINTS

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7 6.400 POINTS

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8 12.800 POINTS

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5 1.600 POINTS

10 50.000 POINTS

The road is blocked, you still proceed to pass by that road. Consequently, the cop catches you for entering a no entry road and insists you do not use this route. Under which category of c-factor does the cop fall?

Authority Bias

Ambiguity aversion

Empathy Gap

Priming

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WRONG!

3 400 POINTS

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4 800 POINTS

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5 1.600 POINTS

10 50.000 POINTS

START OVER?

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RIGHT!

8 12.800 POINTS

3 400 POINTS

9 25.600 POINTS

4 800 POINTS

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5 1.600 POINTS

When one of your team members is unwell, is experiencing vomiting and unable to eat, you offer to purchase a lemon soda for them. Which C-factor category would you fall under?

Power of because

Authority Bias

Ambiguity aversion

Empathy Gap

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

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6 3.200 POINTS

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7 6.400 POINTS

RIGHT!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

You visit a hospital for a doctor’s appointment. The nurse asks the patient to wait for2 hours as the doctor is attending an urgent operation. Under which C-factor does the patient fall?

Empathy Gap

Authority bias

Ambiguity aversion

Power of because

1 100 POINTS

6 3.200 POINTS

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7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

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6 3.200 POINTS

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7 6.400 POINTS

RIGHT!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

You’re in the queue to buy some medicines when a pregnant lady requests you if she can go ahead and buy her medicines. You ask her why she wants to go ahead. She tells you she’s pregnant and can’t stand for long periods of time. Under what category does this pregnant lady fall, given the C-factor?

Concretisation

Ambiguity aversion

Power of because

Anchoring

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WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

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5 1.600 POINTS

10 50.000 POINTS

START OVER?

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

RIGHT!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

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10 50.000 POINTS

You're planning to buy a house and your agent shows you a property that is close to the airport. However, this is not the requirement you have. Instead, you need a place with nearby markets and public transportation. Which C-factor do you fall into?

Concretisation

Power of because

Ambiguity aversion

Empathy Gap

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6 3.200 POINTS

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7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

RIGHT!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?

Wrong answer

Right answer

Wrong answer

Wrong answer

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

RIGHT!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?

Wrong answer

Right answer

Wrong answer

Wrong answer

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

RIGHT!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?

Right answer

Wrong answer

Wrong answer

Wrong answer

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

RIGHT!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?

Wrong answer

Wrong answer

Wrong answer

Right answer

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

1 100 POINTS

6 3.200 POINTS

2 200 POINTS

7 6.400 POINTS

RIGHT!

8 12.800 POINTS

3 400 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

Lorem ipsum dolor sit amet, consectetuer adipiscing elit sed diam nonummy?

Wrong answer

Right answer

10

Wrong answer

Wrong answer

1 100 POINTS

6 3.200 POINTS

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7 6.400 POINTS

WRONG!

3 400 POINTS

8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

START OVER?

WELL DONE!

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7 6.400 POINTS

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8 12.800 POINTS

4 800 POINTS

9 25.600 POINTS

5 1.600 POINTS

10 50.000 POINTS

YOU WIN!

50.000 POINTS

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