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OV INFOGRAFIC

Amy Huembes

Created on January 29, 2024

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Transcript

CREDIT PROCESS

How it looks like

How to calculate

tasks to check

Take the customer MRC devide into 30 days billing cycle and multiple for the days without service in case the customer had an outage.

Task 15 Task 25

Will be useful for us to know how task 15 and task 25 looks like when a credit was already applied

Hover here

How to apply it

leaving notes

1) Go to task 292) Select the proper LOB 3) Select proper credit code 4) Enter the amount with a negative signed, select proper bucket 5) Type the credit description and click enter.

Go to task 15 and make sure yo u are leaving notes about the reason and the credit amount.