01
02
INFO
INFO
WARM TRANSFER
05
INFO
This is the process to follow when you need to transfer the call to a supervisor and there is a supervisor available in that moment
03
04
INFO
INFO
Now that there is a supervisor available, in your AVAYA click on the SUW_Tier2 option and you will talk with the supervisor
Press the button you see in the image to CONFIRM TRANSFER, this will transfer the call to the supervisor and the call will go away
The supervisor will ask you if you authenticated the account completely and you need to explain why the cx is requering a supervisor, remember it could be:
- DEACTIVATION PROCESS
- RETENTION PROGRAM
- Customer asked for a supervisor
- DEVICE INCIDENT
HOLD
In this step you will place the cx on hold and you will check if there is a supervisor who can take the call immediately to help this customer
NOW YOU ARE READY TO TAKE A NEW CALL
WARM TRANSFER
StandUp Wire
Created on January 25, 2024
This is the step by step you should follow to make a good process when need to transfer a call
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Timeline video
View
Images Timeline Mobile
View
Sport Vibrant Timeline
View
Decades Infographic
View
Comparative Timeline
View
Square Timeline Diagram
View
Timeline Diagram
Explore all templates
Transcript
01
02
INFO
INFO
WARM TRANSFER
05
INFO
This is the process to follow when you need to transfer the call to a supervisor and there is a supervisor available in that moment
03
04
INFO
INFO
Now that there is a supervisor available, in your AVAYA click on the SUW_Tier2 option and you will talk with the supervisor
Press the button you see in the image to CONFIRM TRANSFER, this will transfer the call to the supervisor and the call will go away
The supervisor will ask you if you authenticated the account completely and you need to explain why the cx is requering a supervisor, remember it could be:
HOLD
In this step you will place the cx on hold and you will check if there is a supervisor who can take the call immediately to help this customer
NOW YOU ARE READY TO TAKE A NEW CALL