01
INFO
Cold TRANSFER
This is the process to follow when you need to transfer the call to a supervisor and there is no supervisor available in that moment
SUPERVISOR NOT AVAILABLE AFTER 2 MIN HOLD
The agent should transfer the callback to the one-team queue, and then the supervisor must handle the call from the beginning.
COLD TRANSFER
StandUp Wire
Created on January 25, 2024
This is the step for you to transfer a call to a sup directly
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Transcript
01
INFO
Cold TRANSFER
This is the process to follow when you need to transfer the call to a supervisor and there is no supervisor available in that moment
SUPERVISOR NOT AVAILABLE AFTER 2 MIN HOLD
The agent should transfer the callback to the one-team queue, and then the supervisor must handle the call from the beginning.