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COLD TRANSFER

StandUp Wire

Created on January 25, 2024

This is the step for you to transfer a call to a sup directly

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Transcript

01

INFO

Cold TRANSFER

This is the process to follow when you need to transfer the call to a supervisor and there is no supervisor available in that moment

SUPERVISOR NOT AVAILABLE AFTER 2 MIN HOLD

The agent should transfer the callback to the one-team queue, and then the supervisor must handle the call from the beginning.