OFR Refunds Report
Report based on data obtained from the reimbursement area from March to December 2023.
START
General information
Based on the change of provider for certain destinations since March 2023, we obtained a total of 335 cases escalated to reimbursement during the year.
* Data shown was taken from 2023-03-01 to 2023-12-31
The reason why more eSIMs were refunded from this provider was due to compatibility; similarly, withdrawal and connection also cover a high percentage of the reasons for cancellation.
10
19
136
73
77
Note: * Logistic, Speed and Calls: 2 cases each one. Coverage and Activation: 1 case each.
The destination from which we received the most reimbursement requests was Andorra, with 275 cases 48.73% of these claims are due to compatibility.
The total value reimbursed for these destinations during 2023 was €10,913.64 Please note that we do not receive reimbursement requests for the following destinations:
- Mayotte
- Liechtnestein
- French Guyana
Refund type
* A total of 213 full and 49 partial reimbursements were made.
Andorra
For this destination was reimbursed a value of €9,003.37.
San Martin
For this destination was reimbursed a value of €672.66.
Iceland
For this destination was reimbursed a value of €470.96.
Norway
For this destination was reimbursed a value of €320.73.
Martinique
For this destination was reimbursed a value of €314.92.
Guadeloupe
Unlike the other destinations, Guadeloupe was only reimbursed for one variant: 3GB 7 days. In total we only had 4 requests, 2 related to connection failure and 2 related to QR failure.
For this destination was reimbursed a value of €131.00.
Thank you!
In this table we can see the value refunded per refund type:
OFR REPORT
Mariana Vásquez
Created on January 18, 2024
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Transcript
OFR Refunds Report
Report based on data obtained from the reimbursement area from March to December 2023.
START
General information
Based on the change of provider for certain destinations since March 2023, we obtained a total of 335 cases escalated to reimbursement during the year.
* Data shown was taken from 2023-03-01 to 2023-12-31
The reason why more eSIMs were refunded from this provider was due to compatibility; similarly, withdrawal and connection also cover a high percentage of the reasons for cancellation.
10
19
136
73
77
Note: * Logistic, Speed and Calls: 2 cases each one. Coverage and Activation: 1 case each.
The destination from which we received the most reimbursement requests was Andorra, with 275 cases 48.73% of these claims are due to compatibility.
The total value reimbursed for these destinations during 2023 was €10,913.64 Please note that we do not receive reimbursement requests for the following destinations:
Refund type
* A total of 213 full and 49 partial reimbursements were made.
Andorra
For this destination was reimbursed a value of €9,003.37.
San Martin
For this destination was reimbursed a value of €672.66.
Iceland
For this destination was reimbursed a value of €470.96.
Norway
For this destination was reimbursed a value of €320.73.
Martinique
For this destination was reimbursed a value of €314.92.
Guadeloupe
Unlike the other destinations, Guadeloupe was only reimbursed for one variant: 3GB 7 days. In total we only had 4 requests, 2 related to connection failure and 2 related to QR failure.
For this destination was reimbursed a value of €131.00.
Thank you!
In this table we can see the value refunded per refund type: