OFR REPORT

OFR Refunds Report

Report based on data obtained from the reimbursement area from March to December 2023.

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General information

Based on the change of provider for certain destinations since March 2023, we obtained a total of 335 cases escalated to reimbursement during the year.

* Data shown was taken from 2023-03-01 to 2023-12-31

The reason why more eSIMs were refunded from this provider was due to compatibility; similarly, withdrawal and connection also cover a high percentage of the reasons for cancellation.

10

19

136

73

77

Note: * Logistic, Speed and Calls: 2 cases each one. Coverage and Activation: 1 case each.

The destination from which we received the most reimbursement requests was Andorra, with 275 cases 48.73% of these claims are due to compatibility.

The total value reimbursed for these destinations during 2023 was €10,913.64 Please note that we do not receive reimbursement requests for the following destinations:

• Mayotte
• Liechtnestein
• French Guyana

Refund type

* A total of 213 full and 49 partial reimbursements were made.

Andorra

For this destination was reimbursed a value of €9,003.37.

San Martin

For this destination was reimbursed a value of €672.66.

Iceland

For this destination was reimbursed a value of €470.96.

Norway

For this destination was reimbursed a value of €320.73.

Martinique

For this destination was reimbursed a value of €314.92.

Guadeloupe

Unlike the other destinations, Guadeloupe was only reimbursed for one variant: 3GB 7 days. In total we only had 4 requests, 2 related to connection failure and 2 related to QR failure.

For this destination was reimbursed a value of €131.00.

Thank you!

In this table we can see the value refunded per refund type: