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NYU Hospital at Home INFOGRAPHIC
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Created on January 16, 2024
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Transcript
NYU Langone Hosptial at Home
Measures of Success
Readmissions
Mortality
Length of Stay
Observed: Expected length of stay = 0.66 (as of December 2023), lower than the initial target of 0.82
Zero mortality rates
Fewer readmissions at 8.6% vs. brick-and-mortar med-surg patients at 11.2%
Staff Engagement
Safety
Patient Satisfaction
Staff engagement 8 points higher than the organizational average.
Zero hospital-acquired condition cases
100% overall rating of care
Key Takeaways
Source: NYU Langone Hospital at Home; 90-day measurements from XXX to XXXX.
• Success is in the preparation • It takes a village: all key stakeholders • There’s no place like home
Learn more about NYU Langone Hospital—Long Island’s Hospital at Home program.
Explore this blog by Jeff Moser, pricipal, Sg2 intelligence team, about how care-at-home programs can bolster cost savings, health equity and supplier innovation — all while boosting patient satisfaction.
Lessons Learned
The NYU Langone Hospital at Home was created through robust internal and external collaboration and focuses on patient outcomes and safety rather than rapid growth. Lessons learned include:
Determine stakeholders. Be thorough and don't leave anybody out.
Executive sponsorship. Support from senior leadership to the clinicians caring for the patients is critical for success.
Our goal from the start wasn’t to see as many patients at home as possible, but to build a virtual program where patients receive the same high-quality care as the brick-and-mortar hospital.
Team, not individual effort. Involve all departments from nurses, physicians, laboratory, pharmacy, radiology, rehab, dietary and housekeeping to IT and quality partners.
Change management. Start early to educate patients, providers, nurses, multidisciplinary teams and payers to see value of program.
Standardize and integrate. For example, integrate remote patient monitoring seamlessly with EMR for the same experience for patients at home and those on campus.
Social determinants of health. Care for the patient holistically, taking into consideration their access to healthy foods, health literacy and environment.