INTRODUCTION: GOVQA
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Attention:
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You will be provided with a full text version of this presentation immediately after viewing it. Sit back, relax, and absorb as much information as you can, knowing that you have full access to the information for future reference!
Please also note that audio and animation for the following slides cannot be paused, fast forwarded, or restarted. To begin a slide over, navigate away from the slide, then back to the slide to restart the audio and animation.
START
Course Index
Introduction:
Process
User Interfaces
Technology used by GovQA scrum teams
Azure DevOps Boards (ADO)
GovQA Overview
Broadly, the govService product family provides an online self-service platform for constituents, government focused Customer Relationship Management (CRM), a robust, configurable workflow engine, and flexible local integration modules for email, database, and services integrations.
- Focused primarily on enabling governments to manage records requests.
- Additionally, GovQA also supports subpoena management and legal holds, as well as other compliance related workflows that can be automated and simplified in a centralized platform.
Functions:
Scrum Teams:
GovQA: Background
Quick Facts:
Scalable
Supported
- GovQA has been a software-as-a-service organization since the year 2000, focusing exclusively on records request management services for different levels of government in the United States.
- GovQA is the top provider of public records requests, providing request management solutions for public records in the US.
- GovQA prides itself in building “Trustomers” - partnerships with customers that are based on trust, built on a foundation of four pillars: Supported, Scalable, Simplified, and Secure.
Let us understand the background and clients of GovQA, to help learn the context of the work that might come your way, and the team you will join!
Request Management
Secure
Simplified
GovQA: Customers
Legal
Records
IT
Finance
Executives
GovQA: Solutions
Essentials PRR
Enterprise
User Personas
User Personas
Understanding how our customers want to use GovQA products is extremely important for those working to design and support the product. Here are the 3 different user personas for GovQA: Click each portrait to learn more about each user persona!
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The Enterprise Package is for governments receiving more than 1,000 requests per year. The Enterprise package offers GovQA’s full range of capabilities.
End Users
End Users are contributors to the request process. They may or may not need to login to GovQA, and do not necessarily need to have GovQA access to contribute to requests.
Power User
Power Users are staff that manage the request from beginning to end including responding to the customer and completing the request.
The Essentials PRR is for governments with a population under 150,000 receiving under 1,000 requests per year, as well as non-government organizations such as School Districts and Special Districts. Essentials PRR is a streamlined version of the Enterprise Package, limited to only key functions required by the customer rather than the full capability of the platform.
Admin Users
Admin Users are staff with permissions enabled to make changes to their site in GovQA Settings, in addition to the full access of Power Users.
INTRODUCTION: GOVQA
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Transcript
INTRODUCTION: GOVQA
START
Be sure to enable fullscreen mode!
Attention:
There is no need to take notes of the following presentation!
You will be provided with a full text version of this presentation immediately after viewing it. Sit back, relax, and absorb as much information as you can, knowing that you have full access to the information for future reference!
Please also note that audio and animation for the following slides cannot be paused, fast forwarded, or restarted. To begin a slide over, navigate away from the slide, then back to the slide to restart the audio and animation.
START
Course Index
Introduction:
Process
User Interfaces
Technology used by GovQA scrum teams
Azure DevOps Boards (ADO)
GovQA Overview
Broadly, the govService product family provides an online self-service platform for constituents, government focused Customer Relationship Management (CRM), a robust, configurable workflow engine, and flexible local integration modules for email, database, and services integrations.
Functions:
Scrum Teams:
GovQA: Background
Quick Facts:
Scalable
Supported
Let us understand the background and clients of GovQA, to help learn the context of the work that might come your way, and the team you will join!
Request Management
Secure
Simplified
GovQA: Customers
Legal
Records
IT
Finance
Executives
GovQA: Solutions
Essentials PRR
Enterprise
User Personas
User Personas
Understanding how our customers want to use GovQA products is extremely important for those working to design and support the product. Here are the 3 different user personas for GovQA: Click each portrait to learn more about each user persona!
Icon8
Icons by
THANK YOU!
Please exit fullscreen mode and continue below.
The Enterprise Package is for governments receiving more than 1,000 requests per year. The Enterprise package offers GovQA’s full range of capabilities.
End Users
End Users are contributors to the request process. They may or may not need to login to GovQA, and do not necessarily need to have GovQA access to contribute to requests.
Power User
Power Users are staff that manage the request from beginning to end including responding to the customer and completing the request.
The Essentials PRR is for governments with a population under 150,000 receiving under 1,000 requests per year, as well as non-government organizations such as School Districts and Special Districts. Essentials PRR is a streamlined version of the Enterprise Package, limited to only key functions required by the customer rather than the full capability of the platform.
Admin Users
Admin Users are staff with permissions enabled to make changes to their site in GovQA Settings, in addition to the full access of Power Users.