Business_Elementary UNIT 2

UNIT 2

PRODUCTS AND SERVICES

1 What nationality are these companies: Lufthansa, Sony? 2 What do these companies produce: Philips, Bayer? 3 What do these companies provide: Banco do Brasil, CNN?

BRAINSTORMING Company types and activities

1. Let's brainstorm with each of these words; write down as many words as you can think of about these types of companies.

pharmaceuticals real estate electronics recruitment hotel software financial services automobile

Example: Pharmaceuticals: Medications, Research and development, Biotechnology Healthcare, Clinical trials, Drug manufacturing

2. Listen to three people at a job fair. Which words do you hear from 1? Listen again and complete these sentences.

1. Natasha works for a _____company. She provides staff in the ____industry. 2. Malik’s company produces_____for____companies. 3. William works in _____. He wants a job in the ______industry.

A company produces products and it provides services. Choose the correct verb and write product or service next to the words in 1-6.

1. GlaxoSmithKline provides/produces pharmaceuticals _______ 2. Microsoft provides/produces software _______ 3. Sony provides/produces electronic equipment _______ 4. Manpower provides/produces staff ________ 5. Toyota provides/produces cars ______ 6. Deutsche Bank AG provides/produces finance _______

Listen to a presentation about Kikkoman and complete it with the verbs from the list.

employ sell export provide buy develop

Kikkoman is a Japanese company and we 1________400 million litres of soy sauce every year. We 2________ around 6,000 people in total. We 3________ soy sauce all over the world, including Asia, North America, Australia and Europe. We also 4 ________new products for the pharmaceuticals industry. Restaurants, supermarkets and Asian food shops 5________our products and we also 6________lessons in Japanese cooking - using Kikkoman products, of course!

Present Simple

CJ is a Korean company with different business areas. Match these business areas to pictures A-D below. Bio Pharma Home Shopping and Logistics Food and Food Service Entertainment and Media

C_________________ We 6produce/ produces films for the Korean market. We 7import/imports films from foreign production companies and we 8havehas eight cable TV channel and a chain of cinemas

A _________________ We 1produce/produces sugar and cooking oil. The company 2have/has restaurants, cafés and food shops. It 3provide/provides meals for restaurants, schools and hospitals.

B_________________ We 4export/exports medicines to countries around the world and we 5 develop/develops new biotechnological products.

D_______________ We 9provide/provides a home shopping service. We 10 have/has a logistics centre. It 11provide/ provides transport and delivery services.

+info

Present simple

Listen and complete these questions and answers about CJ. 1 A ___ ___ export these products? B Yes , we ___. 2 A ___ the ___ import films, too? B Yes, ___ ___. 3 A ___CJ provide financial services ? B No, it ___ provide financial services. 4 A ___ you ___ medicines? B No, ___ ___. We export medicines. LANGUAGE POINT We use the present simple for general facts. Complete these rules. 1 We add -s or -es to the verb after he, she and ____. 2 We make questions with the words ____and ____. 3 We make negative sentences with the words ____and ____. 4 We make positive short answers with Yes, he ____/ Yes, I ____. 5 We make negative short answers with No, she ____/ No, we ____ In conversation, we answer questions with short answers. A Do you export these products? B Yes, we do. NOT Yes, we export.

TIP! have/has

Practice

Work with a partner. Name a company from a business area you know. Use the words in italics to talk about the company. Write your sentences on the WB.

Example: Canal Plus is a media company. It produces films for the European market. Let's give it a different twist and suggest a game instead! Now write sentences about a company you have in mind and let your partners guess which company you are talking about.

Work with a partner. Ask and answer questions using the prompts below. … you work for …? … your company export / import…? … your company produce / provide …? … your company develop / deliver …? … you have…? … your department employ…? … your customers buy…?

Find an example here. Follow this dialogue to create similar conversations in class.

HOW TO SAY NUMBERS

Can you say the numbers in A-D?

Listen and match A-D in 1 to the speakers 1-4.

Do you remember the numbers in English? Have a look at them!

Work with a partner. Ask and answer these questions with numbers. 1 What year is it now? 2 What’s your phone number? 3 What’s the number of employees in your company? 4 What’s the price of your company’s main product or service? 5 When is your next deadline? 6 When is your next meeting?

Numbers in English

Ordinal numbers

PRONUNCIATION - TH SOUND

How did you find pronouncing ordinal numbers in English, especially the final TH sound? You may find it really hard at first. But nothing is impossible! Let's watch the following video and learn how to pronounce the TH in English. Then, review the reading and pronunciation of ordinal numbers again, and if you feel up to it, think of other common words (you can think of words related to your work environment) with TH and let's practice pronouncing them together!

Ordinal numbers

1 A Hello, Dubai Hire Cars. How ______ I ______ you? B Hello. This is ______ from ______ . I’m ______ ______ your prices … …. and you can pay by credit card. A That’s great. Thanks for your ______ . B ______ welcome. A Goodbye. B ______ . 2 A Good morning. ______ B Good morning. This is ______ from ______ . ______ Niki Alstom ______, please? A Yes, I’ll ______ you ______ . B Thanks… … Good. See you tomorrow then. A Yes.______ ______ ______ . Bye .

Making phone calls

1. Listen to two phone calls. Choose the correct names or words in italics to complete the sentences. 1 The receptionist puts Anna / Peter through to Anna / Peter. 2 Anna knows / doesn’t know Peter. 3 Anna is calling about the bank / an email. 4 Raymond Saddler calls his office / a hotel. 5 The receptionist puts / doesn’t put Raymond through to another person. 6 Raymond is calling about meeting rooms / hotel rooms.

2. Complete the two phone calls. Practise the phone calls with your partner. Use your own name and company name.

Work in groups of two or three. Practise starting and ending phone calls. Remember to use the key expressions on this slide. Use these reasons for calling, or your own ideas: . Today’s meeting . Next week’s visit . A conference hotel next week . A business trip . Updates on the status of a project . Delivery details

Find an example here. Follow this dialogue to create similar conversations in class.

Key expressions

VIDEO

Watch the video again. Connect the people with their words and information.

- What type of company is your company? What type of companies do you work with? - Does your company produce products or provide services? Or both? Prepare a presentation about your company. Use some of the sentences below. 1 I’m _________ 2 I’m from __________ 3 I work for __________ 4 We produce / provide ___________

5 We employ___________ 6 We develop __________ 7 We export to __________ 8 We sell our products to ___________

TIP!

Find an example here!

• Present Simple

• Present Simple

• Present Simple

• VIDEO: How to make a phone call in English

EXTRA PRACTICE

Click on the links here for further practice

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THANKS!

Possible Answers Real Estate: Property development, Residential houses Commercial properties, Rental market, Real estate investment, Property management, Housing market trends Electronics: Consumer electronics, Gadgets and devices, Manufacturing, Innovation and technology, Electronic components, Circuitry, Robotics Recruitment: Job placement, Human resources, Recruitment agencies, Job market trends, Resume/CV, Interview process Hotel: Hospitality, Accommodation, Tourism, Guest services, hotel management, Travel and leisure, Amenities Software: Programming, Coding, Software development apps, IT solutions, Software engineering, Tech industry Financial Services: Banking, Investment, Wealth management Insurance, Financial planning, Stock market Automobile: Car manufacturing, Automotive industry, Vehicle design, Electric vehicles, Autonomous vehicles, Car maintenance

1. 1 Anna, Peter 2 knows 3 an email 4 a hotel 5 doesn’t put 6 meeting rooms 2. Call 1 A Hello, Dubai Hire Cars. How can I help you? B Hello. This is (student name) from (student’s company name). I’m calling about your prices … … and you can pay by credit card. A That’s great. Thanks for your help. B You’re welcome. A Goodbye. B Goodbye. Call 2 A Good morning. (student’s company name) B Good morning. This is (student name) from (student’s company name). Is Niki Alstom there, please? A Yes, I’ll put you through. B Thanks … … Good. See you tomorrow then. A Yes. See you tomorrow/soon. Bye.

work + preposition We use the verb work in different ways: work for (an employer / company): I work for BMW. work with (people or another country): I work with colleagues. work in (department or area of business): I work in Production.

HAVE / HAS The verb have is irregular: I have It has --- NOT It haves

Answers 1 Lufthansa – German (airline) Sony – Japanese (electronics) 2 Philips – electronics Bayer – pharmaceuticals 3 Banco do Brasil – financial services CNN – news/media

Key expressions Answering the phone Hello. (company name) How can I help you? Good morning. (your name) speaking. Greeting and introducing yourself Good morning. This is (your name) from ( your company). Hi, (name). It’s (your name ). Asking to speak to someone Is (name) there, please? Yes, I’ll put you through. Giving the reason for the call I’m calling about…

Thanking and saying goodbye Thanks for your help. You’re welcome. See you (tomorrow). goodbye/Bye.

Student B: Hello. ABC Corporation. How can I help you? Student A: Good morning. This is John from XYZ Solutions. Student B: Hi, John. It's Alice here. How can I assist you? Student A: Hi, Alice. I'm calling about today's meeting. Is Bob there, please? Student B: Yes, I'll put you through. One moment. [Transfer the call to Bob] Bob: Hello? Student A: Hi, Bob. It's John from XYZ Solutions. I'm calling about today's meeting. Bob: Oh, hi John. How can I help? Student A: I need to confirm the time and agenda for today's meeting. Can you provide some details? Bob: Sure, John. The meeting is at 2 PM in the conference room. We need to discuss the new project proposal. Student A: Great, thanks, Bob. I'll be there on time. Anything specific I should prepare? Bob: Just a brief update on your team's progress would be good. Looking forward to it. Student A: Perfect. Thanks for the info, Bob. See you at 2 PM. Bob: See you then, John. Have a good day! Student A: You too. Goodbye! Bob: Goodbye!

Answers 1 D 2 C 3 B 4 A

Hi, I'm John Smith. I'm from New York City. I work for XYZ Tech Solutions. At XYZ Tech Solutions, we provide cutting-edge technology solutions/services for businesses. Currently, we employ 50 dedicated professionals. Our team is passionate about developing innovative software solutions. We develop user-friendly software applications for various industries. Our products are exported to several countries in Europe and Asia. We sell our products to small and medium-sized enterprises. Our presence extends to markets in North America, Europe, and Southeast Asia.

GlaxoSmithKline produces pharmaceutical products. Microsoft produces software products Sony produces electronic equipment products Manpower provides staff services Toyota produces car products Deutsche Bank AG provides financial services. 1 sell 4 develop 2 employ 5 buy 3 export 6 provide

recruitment, pharmaceuticals, software, financial services, electronics, automobile 1 recruitment, pharmaceuticals 2 software, financial services 3 electronics, automobile

Peter - Bampton - Catermasters - Assistant Catering Manager Teresa – Poland – Catermasters - Front of house manager – catering - 23 Vee - Viventi Being - Company Director - training Jonathan – Oxford - Bagnalls Haulage – Fuel – 35 to 50 Andrea - Bristol - Nationwide - Financial services Calum - Bathroom and Kitchen Studio - Design and install bathrooms and kitchens

Person A: Hi, I'm Sarah. Nice to meet you! Do you work for any company? Person B: Hello, Sarah! Yes, I work for XYZ Tech Solutions. Person A: Oh, that sounds interesting! Does your company export or import anything? Person B: We export software solutions to some countries around the world. Person A: That's great. What exactly does your company produce or provide? Person B: Well, at XYZ Tech Solutions, we develop and provide user-friendly software applications for businesses. Person A: Does your company also develop or deliver any specific services? Person B: Yes, it does! Apart from software development, we deliver tech consultancy services. Person A: Great! Do you have any specific departments in your company? Person B: Yes, we have different departments. I work in the software development department. Person A: Nice! How many people does your department employ? Person B: Currently, our department employs around 25 professionals. Person A: What kind of customers does your company attract? What do they usually buy? Person B: Our customers are small and medium-sized enterprises. They usually buy our software solutions to enhance their business operations.

Answers 1 Do you, do 2 Does, company, it does 3 Does, doesn’t 4 Do, import, we don’t

Answers A Food and Food Service B Bio Pharma C Entertainment and Media D Home Shopping and Logistics 1 produce 7 import 2 has 8 have 3 provides 9 provide 4 export 10 have 5 develop 11 provides 6 produces

Rearrange the words to form correct sentences in the present simple.

1. every / She / Friday / meeting / the / attends.
2. We / work / on / weekends / don't.
3. you / the / submit / report / on / time?
4. responsible / is / the / manager / for / team / the.
5. they / clients / meet / every / day / don't.
6. isn't / happy / client / with / results / the
7. participate / in / the / meetings / client / do / you / the / with?
8. always / the / punctual / team / is.
9. I / a / budget / for / this / quarter / have / tight.
10. are / bank / where / files / the ?

Complete the sentences with the correct form of the verb in brackets.

1. I ______ (be) a manager at a software company.
2. They ______ (not/like) working on weekends.
3. ______ (she/attend) the meeting every Monday?
4. Our team ______ (work) on a new project right now.
5. He ______ (not/understand) the client’s requirements.
6. ______ (you/upload) your hours every day?
7. The office ______ (not be) open on public holidays.
8. We ______ (not/have) a lot of resources.
9. ________ (your clients/be) generally friendly?
10. ready / aren't / changes / the / yet