CCS Data

Communication Coaching Sessions: Q4 Data

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A Look at the Numbers

• Soft launch with automation beginning 9/23

• 194 sessions

• 971 sales from Sept 23rd - Jan 1st

• 20% conversion rate

Previous Metrics

• 2019
• Connected to trained conversion
• Approximately 250 trainings

• 2020
• Connected to trained conversion
• Approximately 100 trainings

* It is important to note that during 2019-2020, a n LG employee was physically calling people ( our sales are too high to do that now) *

Who is Attending Sessions?

• 40% SLP and user

• 40% CP and user

• 20% user by themselves

• Approximately 15% of users scheduled a follow up session

• Approximately 5% scheduled 3 or more sessions

Attendance by Dx

• 31% (Cerebral infarction, unspecified)

• 10% (Pick's Disease)

• 8% (Parkinsons Disease)

• 3.25% (Autism)

• 24% is unspecified based on Hubspot Data

Topics Covered

• Device navigation and overview - Approximately 60%
• Unfamiliar members of communication circle requesting overview

• Functional use and implementation - Approximately 40%
• Familiar with device basics, requesting assistance for implementation

• Specific questions across all sessions
• Functional organization/layout, linking URL, downloading external apps, downloading images

Case Studies

• 5 participants

• Varying Dx

• 2 months post sale to 8+ months

• Connected via phone call/zoom

• Device usage data

• Subjective data via questions

Participant #1

• 75 y/o Male

• Primary dx: Pick's Disease (PPA)

• Career hx: Chef and worked in IT later in carrer

• Permanent device for approx 2-2.5 months at time of interview

• Communication Coaching Sessions:
• 10/16
• 11/3, 11/6, 11/8
• 12/21

Participant #2

• 57 y/o Female

• Primary dx: Frontotemporal Dementia (PPA)

• Career hx: Certified medical assistant, trainer for EMR systems

• Permanent device for approx 6 months at time of interview

• Communication Coaching Session:
• 12/5

Participant #3

• 73 y/o Female

• Primary dx: Stroke

• Career hx: Homemaker

• Permanent device for approx 8.5 months at time of interview

Participant #4

• 75 y/o male

• Primary dx: Cerebral infarction, unspecified

• Career hx: Airforce and military contracting

• Permanent device for approx 8 months at time of interview

• Reported decline since conclusion of ST

Future Growth and Enhancements

• Group sessions starting 1/22
• Focusing on functional use and implementation
• 3 times per week
• 12 week rotation

• Updates to workflow
• Dx based iterations with 3 month follow ups for PPA
• 4 month follow up for all other dx
• Alt funding customers allowed CCS in post-trial stages

• Continued training for internal referrals

• CDS reach out to schedule upon sale