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AMS Operations Manager Accountability
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Operations Manager Accountability
August 2023 to December 2023
AMS LAW GROUP
Operations Manager Accountability
Milestones
AUGUST
AUDITS
SEPTEMBER
MANUALS AND JOB DESCRIPTION
OCTOBER AND NOVEMBER
TEAM MERGE
DECEMBER
TRAINING AND DEMANDS
Operations Manager Accountability
Achievements, Initiatives, and Future Focus
Client Growth
Embark on a journey through our recent achievements as we present the Last 4 months' Accountability Report. This concise overview will showcase the pivotal milestones and initiatives that defined our past 4 months, offering a glimpse into the accomplishments that drive us forward. Let's explore the impactful strides we've taken and set the stage for what lies ahead in our continuous pursuit of excellence.
Training
Team Audits
Projects
Team Growth
Operations Manager Accountability
Operations Manager Accountability
Achievements
Client Growth
Projects
From January to July we onboarder 184 new clients, an from August to December we successfully onboarded 207 new clients, showcasing our effective client acquisition strategies.
Completed 4 key projects, including Team Merge, Audits optimization, Manuals, and Job Descriptions.
In the last four months as Operations Manager, we optimized processes, conducted audits, completed key projects, hired new team members, and onboarded 207 clients. Streamlining departments and introducing new leaders strengthened our capabilities, highlighting our commitment to growth and operational excellence
Training
Team Growth
Invested 60+ hours in mastering Casepeer, Google Sheets, and refining processes.
Successfully hired 4 new members: Angie, Estefania, Yorkman, Sara.
Team Audits
Conducted 8 audits (Case Managers, B&R, Billing, Claims) ensuring compliance.
Operations Manager Accountability
What are we going to do now?
Continuous Feedback Loop: Establish a robust feedback mechanism, building on auditing experience, to ensure ongoing evaluation and improvement in all aspects of our operations.
Talent Development and Retention: Leveraging insights gained in team expansion, a structured talent development program will be implemented. This will not only equip existing team members with advanced skills but also contribute to talent retention, ensuring a skilled and cohesive workforce
Leadership Training and Development: Building on the success of leadership courses, a comprehensive leadership training and development program will be instituted. This will ensure our leadership remains adaptive, resilient, and capable of steering the organization through evolving challenges.
Market Analysis and Expansion: Conduct thorough market analysis to identify growth opportunities and potential areas for expansion. The strategic identification of new markets and client segments will be pivotal for sustained success.
Operational Excellence and Process Optimization: As Operations Manager, our focus will remain on fine-tuning and optimizing our operational processes. Continuous refinement will ensure heightened efficiency, reduced bottlenecks, and enhanced overall productivity.
Interdepartmental Synergy: Encourage cross-functional collaboration to create synergy between departments. Establish regular collaboration forums and project teams, leveraging diverse skill sets to drive innovation and efficiency.
Operations Manager Accountability
Projects
STRATEGIC GOAL SETTING AND RECOGNITION
We need to establish goals for each department and team. This will enhance our metrics and results. We will analyze the main needs for each department and motivate these aspects with rewards and certificates to recognize their good work as a strategy to improve productivity and achieve goals
In our future projects, we're dedicated to elevating our reputation, attracting more clients, and becoming the #1 choice in the Texas market. Our strategic focus is on improving quality to drive quantity.
TRAINING AND CONTINUOS LEARNING
For our company's growth, it is imperative that we prioritize discussions on providing comprehensive training and professional courses for our team members. This initiative is crucial to enhancing the necessary skills that will contribute to our continuous growth as a firm, enabling us to offer optimal support and solutions for our clients while ensuring the best outcomes for our interests
Operations Manager Accountability
Projects
IMPLEMENT ONE MORE CASE MANAGER TEAM
Our goal is to increase our team members by implementing four Case Manager teams. This approach will allow us to reactivate marketing efforts, attract more clients and cases, prevent delays in the process, and ensure the highest quality of service
AUDITS AND WEEKLY MEETINGS
Implementing streamlined audits with defined key performance indicators (KPIs) and weekly team meetings to enhance efficiency, maintain quality standards, and foster team collaboration.
Operations Manager Accountability
PRODUCTIVITY ON CASEPEER
From 01/02/2023 to 07/28/2023
Operations Manager Accountability
PRODUCTIVITY ON CASEPEER
From 08/01/2023 to 12/31/2023
Operations Manager Accountability