BREAKOUT VIDEOGAME
Dennisse Nickole Pir
Created on December 31, 2023
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Transcript
VIDEOGAME
VIDEOGAME
RECAP
PRESS START
CHARACTERS
© 20XX GENIALLY ESCAPE GAMES
232323
HI-SCORE
PLAYER1
PLAYER2
PLAYER3
MISSIONS
© 20XX GENIALLY ESCAPE GAMES
232323
HI-SCORE
1 SPACE
2 PUZZLE
3 STICK
PASSWORD
Pass the missions to obtainthe password numbers
Which of the following must be use as a welcoming?
OF 5
LEVEL 1
1
How may I enhance your vision experience
This is agent speaking what's your concern?
What can I do for you?
2
3
X
Which one is consider a soft skill
OF 5
LEVEL 2
X
1
Steering the Conversation
Say customers name
Conflict resolution
2
3
What customers can do at the America's Best website
OF 5
LEVEL 3
1
Find my Store
Place a follow-up
Check doctors availability
2
3
X
Which of the following actions cannot be performed at the Agent Scheduler?
OF 5
LEVEL 4
1
Cancel an appointment
Place medical appointments
Correct patient info
2
3
X
At GoContact you can find the following options
OF 5
LEVEL 5
1
Check previous appointments
Know which insurances are accepted
Find the correct scripts
2
3
X
THE NUMBER OF THIS MISSION IS 1
CONGRATULATIONS!
X
CONTINUE?
GAME OVER
X
YES
NO
Which of the following actions can be performed at the Agent Scheduler?
OF 5
LEVEL 1
1
Check insurance information
Check existing appointment
2
3
X
NEXT
Edit an appointment
blisters can be handle by optometrist?
OF 5
LEVEL 2
1
Yes because they cure eyes
No but we need to schedule a regular appointment
No, it's handle as a medical appointment
2
3
X
NEXT
Which of the following can be considered as power words?
OF 5
LEVEL 3
1
Outstanding
Sure
2
3
X
NEXT
Brilliant
which application must be open to work with GoContact?
OF 5
LEVEL 4
X
NEXT
1
Microsip
Aspect
Kronos
2
3
Can you switch store if the patient asks for it?
OF 5
LEVEL 5
X
NEXT
1
No, they need to call the right store number
Yes, using zip code or store name
Yes, using the website map
2
3
THE NUMBER OF THIS MISSION IS 2
CONGRATULATIONS!
X
CONTINUE?
GAME OVER
X
YES
NO
Is Empathy the same as Simpathy
OF 5
LEVEL 1
X
1
Yes, they aim for the same resolution
Sympathy says, 'I'm sorry,' whereas empathy says, 'I'm hurting with you
When you share the feelings of another is empathy and simpathy
2
3
What is a must you need to say at the beginning?
OF 5
LEVEL 2
X
1
Appoitment center
2
3
this is your doctor
This paragraph is ready to hold stunning creativity, experiences and stories.
Customers date of birth
What tabs do you need to use at the Agent scheduler?
OF 5
LEVEL 3
1
Scheduler Tab
Script Tab
2
3
X
External Tab
Can we handle Follow-ups or Medical appointments?
OF 5
LEVEL 4
X
1
No, we need to transfer to the store
No but we can call the store to help as a 3wc
Yes, we need to do is as a normal appointment
2
3
What you must say if the store does not answer a call you're trying to transfer?
OF 5
LEVEL 5
X
1
Call later same phone number but dial option 2
Call the right store number
Ask to wait on the line
2
3
THE NUMBER OF THIS MISSION IS 3
CONGRATULATIONS!
X
CONTINUE?
GAME OVER
X
YES
NO
THE NUMBER OF THIS MISSION IS 4
CONGRATULATIONS!Double price
X
CONGRATULATIONS
THANKS FOR PLAYING
999999
NEW HIGH SCORE