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BREAKOUT VIDEOGAME
Dennisse Nickole Pir
Created on December 31, 2023
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Transcript
RECAP
VIDEOGAME
VIDEOGAME
PRESS START
HI-SCORE
232323
CHARACTERS
PLAYER3
PLAYER1
PLAYER2
© 20XX GENIALLY ESCAPE GAMES
HI-SCORE
232323
MISSIONS
Pass the missions to obtainthe password numbers
1 SPACE
2 PUZZLE
3 STICK
PASSWORD
© 20XX GENIALLY ESCAPE GAMES
LEVEL 1
OF 5
Which of the following must be use as a welcoming?
This is agent speaking what's your concern?
How may I enhance your vision experience
What can I do for you?
LEVEL 2
OF 5
Which one is consider a soft skill
Steering the Conversation
Say customers name
Conflict resolution
LEVEL 3
OF 5
What customers can do at the America's Best website
Find my Store
Place a follow-up
Check doctors availability
LEVEL 4
OF 5
Which of the following actions cannot be performed at the Agent Scheduler?
Cancel an appointment
Place medical appointments
Correct patient info
LEVEL 5
OF 5
At GoContact you can find the following options
Check previous appointments
Find the correct scripts
Know which insurances are accepted
CONGRATULATIONS!
THE NUMBER OF THIS MISSION IS 1
GAME OVER
CONTINUE?
YES
NO
LEVEL 1
OF 5
NEXT
Which of the following actions can be performed at the Agent Scheduler?
Check insurance information
Check existing appointment
Edit an appointment
LEVEL 2
OF 5
NEXT
blisters can be handle by optometrist?
Yes because they cure eyes
No but we need to schedule a regular appointment
No, it's handle as a medical appointment
LEVEL 3
OF 5
NEXT
Which of the following can be considered as power words?
Outstanding
Brilliant
Sure
LEVEL 4
OF 5
NEXT
which application must be open to work with GoContact?
Microsip
Aspect
Kronos
LEVEL 5
OF 5
NEXT
Can you switch store if the patient asks for it?
No, they need to call the right store number
Yes, using zip code or store name
Yes, using the website map
CONGRATULATIONS!
THE NUMBER OF THIS MISSION IS 2
GAME OVER
CONTINUE?
YES
NO
LEVEL 1
OF 5
Is Empathy the same as Simpathy
Yes, they aim for the same resolution
Sympathy says, 'I'm sorry,' whereas empathy says, 'I'm hurting with you
When you share the feelings of another is empathy and simpathy
LEVEL 2
OF 5
This paragraph is ready to hold stunning creativity, experiences and stories.
What is a must you need to say at the beginning?
Appoitment center
Customers date of birth
this is your doctor
LEVEL 3
OF 5
What tabs do you need to use at the Agent scheduler?
Scheduler Tab
Script Tab
External Tab
LEVEL 4
OF 5
Can we handle Follow-ups or Medical appointments?
No, we need to transfer to the store
No but we can call the store to help as a 3wc
Yes, we need to do is as a normal appointment
LEVEL 5
OF 5
What you must say if the store does not answer a call you're trying to transfer?
Ask to wait on the line
Call the right store number
Call later same phone number but dial option 2
CONGRATULATIONS!
THE NUMBER OF THIS MISSION IS 3
GAME OVER
CONTINUE?
YES
NO
CONGRATULATIONS!Double price
THE NUMBER OF THIS MISSION IS 4
Enter the correct code 👾
Numbers acquired from missions