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Level 1 Case Management

Patricio Carrasco

Created on December 28, 2023

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Transcript

7 Business Days of referral acceptance Virtual Check-in 1,--CANS --Confidentiality Agreement--Consent to Services--EOIR--SCHOOL--MEDICAL--OTHER

24 hours ,Submit the outcome of Virtual Check-in 1 to direct supervisor for review, each virtual check-in in the child’s PRS case file within 24 hours per section 4.10. Plus Case Note

48 hours Initial Contact

48 hours Upload Initial Contact Case Note

CM

CM

CM/CSS

CM

CASE WORKFLOW

CM

14 Business Days of referral acceptance Virtual Check-in 2,--EOIR--SCHOOL--MEDICAL--OTHER

30 Calendar days of Case Closure ,Submit case closure form to direct supervisor for review. Plus Case Note.

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CSS

CM

24 hours ,Submit the outcome of Virtual Check-in 2 to direct supervisor for review, each virtual check-in in the child’s PRS case file within 24 hours per section 4.10.3, Plus Case Note

24 hours ,Submit the outcome of Virtual Check-in 3 to direct supervisor for review, each virtual check-in in the child’s PRS case file within 24 hours per section 4.10.3, Plus Case Note

30 Business Days of referral acceptance Virtual Check-in 3

Weekly Staffing ,With supervisor to provide update on cases

RPCM

After 5 day UC Assessment, if there are SIRS, CLE HD that need to be submited to OTIP , it has to be completed in 24 hours

After 5 day UC Assessment, if there are SIRS, CLE HD, etc, those should be send to Q&A and completed in 24 hours

If there are Emergency SIRS those should be send to Q&A and completed in 4 hours

Once ARI is received 24 hours to schedule fingerprints

CM

CM/CLINICIAN/Q&A

CM/CLINICIAN/Q&A

CM/CLINICIAN/Q&A

After TVPRA Release Request is approved, send CA-N check forms for signatures to sponsor and hhm within 24 hours

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CM/CMS

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Once CA-N check forms are received with signatures send Initiation email to PSC within 24 hours

If the case requires a video house tour, after completing it, noted in the CR and upload evidence to UC Portal within 24 hours

If Background checks have criminal Hits, notify FFS within 24 hours

DEPENDING ON THE CASE BUT SPECIALLY FOR TVPRA CASES, CAT 3, CAT 2B, OR WHEN REQUIRED. BESIDES COMPLETING ALL THE STEPS IN THE CASE WORKLFOW , YOU ALSO HAVE TO

Created by: Patricio C.