7 Business Days of referral acceptance Virtual Check-in 1,--CANS --Confidentiality Agreement--Consent to Services--EOIR--SCHOOL--MEDICAL--OTHER
24 hours ,Submit the outcome of Virtual Check-in 1 to direct supervisor for review, each virtual check-in in the child’s PRS case file
within 24 hours per section 4.10. Plus Case Note
48 hours Initial Contact
48 hours Upload Initial Contact Case Note
CM
CM
CM/CSS
CM
CASE WORKFLOW
CM
14 Business Days of referral acceptance Virtual Check-in 2,--EOIR--SCHOOL--MEDICAL--OTHER
30 Calendar days of Case Closure ,Submit case closure form to direct supervisor for review. Plus Case Note.
CM
CSS
CM
24 hours ,Submit the outcome of Virtual Check-in 2 to direct supervisor for review, each virtual check-in in the child’s PRS case file
within 24 hours per section 4.10.3, Plus Case Note
24 hours ,Submit the outcome of Virtual Check-in 3 to direct supervisor for review, each virtual check-in in the child’s PRS case file
within 24 hours per section 4.10.3, Plus Case Note
30 Business Days of referral acceptance Virtual Check-in 3
Weekly Staffing ,With supervisor to provide update on cases
RPCM
After 5 day UC Assessment, if there are SIRS, CLE HD that need to be submited to OTIP , it has to be completed in 24 hours
After 5 day UC Assessment, if there are SIRS, CLE HD, etc, those should be send to Q&A and completed in 24 hours
If there are Emergency SIRS those should be send to Q&A and completed in 4 hours
Once ARI is received 24 hours to schedule fingerprints
CM
CM/CLINICIAN/Q&A
CM/CLINICIAN/Q&A
CM/CLINICIAN/Q&A
After TVPRA Release Request is approved, send CA-N check forms for signatures to sponsor and hhm within 24 hours
CM/CSS
CM/CMS
CM
CM
Once CA-N check forms are received with signatures send Initiation email to PSC within 24 hours
If the case requires a video house tour, after completing it, noted in the CR and upload evidence to UC Portal within 24 hours
If Background checks have criminal Hits, notify FFS within 24 hours
DEPENDING ON THE CASE BUT SPECIALLY FOR TVPRA CASES, CAT 3, CAT 2B, OR WHEN REQUIRED. BESIDES COMPLETING ALL THE STEPS IN THE CASE WORKLFOW , YOU ALSO HAVE TO
Created by: Patricio C.
Level 1 Case Management
Patricio Carrasco
Created on December 28, 2023
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Transcript
7 Business Days of referral acceptance Virtual Check-in 1,--CANS --Confidentiality Agreement--Consent to Services--EOIR--SCHOOL--MEDICAL--OTHER
24 hours ,Submit the outcome of Virtual Check-in 1 to direct supervisor for review, each virtual check-in in the child’s PRS case file within 24 hours per section 4.10. Plus Case Note
48 hours Initial Contact
48 hours Upload Initial Contact Case Note
CM
CM
CM/CSS
CM
CASE WORKFLOW
CM
14 Business Days of referral acceptance Virtual Check-in 2,--EOIR--SCHOOL--MEDICAL--OTHER
30 Calendar days of Case Closure ,Submit case closure form to direct supervisor for review. Plus Case Note.
CM
CSS
CM
24 hours ,Submit the outcome of Virtual Check-in 2 to direct supervisor for review, each virtual check-in in the child’s PRS case file within 24 hours per section 4.10.3, Plus Case Note
24 hours ,Submit the outcome of Virtual Check-in 3 to direct supervisor for review, each virtual check-in in the child’s PRS case file within 24 hours per section 4.10.3, Plus Case Note
30 Business Days of referral acceptance Virtual Check-in 3
Weekly Staffing ,With supervisor to provide update on cases
RPCM
After 5 day UC Assessment, if there are SIRS, CLE HD that need to be submited to OTIP , it has to be completed in 24 hours
After 5 day UC Assessment, if there are SIRS, CLE HD, etc, those should be send to Q&A and completed in 24 hours
If there are Emergency SIRS those should be send to Q&A and completed in 4 hours
Once ARI is received 24 hours to schedule fingerprints
CM
CM/CLINICIAN/Q&A
CM/CLINICIAN/Q&A
CM/CLINICIAN/Q&A
After TVPRA Release Request is approved, send CA-N check forms for signatures to sponsor and hhm within 24 hours
CM/CSS
CM/CMS
CM
CM
Once CA-N check forms are received with signatures send Initiation email to PSC within 24 hours
If the case requires a video house tour, after completing it, noted in the CR and upload evidence to UC Portal within 24 hours
If Background checks have criminal Hits, notify FFS within 24 hours
DEPENDING ON THE CASE BUT SPECIALLY FOR TVPRA CASES, CAT 3, CAT 2B, OR WHEN REQUIRED. BESIDES COMPLETING ALL THE STEPS IN THE CASE WORKLFOW , YOU ALSO HAVE TO
Created by: Patricio C.