Ethical and Social Responsibility InTotal Quality Management
Content
1. Total Quality Management [TQM]
2. Relatation between ESR &TQM
3. Commonalities between ESR & TQM
4. How ESR & TQM are related as concepts
5. ESR & TQM collaborate together
6. Benefits of integrating ESR into TQM
7. Callanges of integrating ESR into TQM
What is the Total Quality Management?
TQM
TQM
TotalMade up of the whole.
Management Handling Controlling Directing
QualityDegree of excellence a product or service provides.
purpose
purpose
- Higher quality product and lower price
- Increase productivity and lower cost
- Competitive position in the marketplace will be enhanced
Relationship between ESR and TQM
ESR
ESR
emphasizes the ethical and social obligations of businesses towards their stakeholders and the environment
TQM
TQM
focuses on achieving continuous improvement in quality, customer satisfaction, and organizational effectiveness.
Commonalities between ESR and TQM
Stakeholder engagement
Stakeholder engagement
Continuous improvement
Continuous improvement
Both ESR and TQM recognize the importance of engaging with stakeholders, including customers, employees, suppliers, communities, and the environment.
Ethical business practices
Ethical business practices
By improving the quality of their products and services, reducing their environmental impact, or enhancing their social performance
by- treating their employees with respect - protecting the environment -avoiding unethical practices such as bilberry and corruption.
How ESR and TQM are related as concepts
TQM
TQM
provides a framework for businesses to consider their social and environmental responsibilities
provides a methodology for achieving continuous improvement in all aspects of an organization.
ESR
ESR
ESR and TQM and how both terms collaborate together in a corporation
2. Production process
1.Product Design and Development
Ensuring that products are: - Environmentally friendly - Socially responsible- Meet customer needs.
ESR principles permeate production processes:-Minimizing environmental impact. -Prioritizing employee well-being. -Promoting ethical sourcing.
3.Supplier managment
Supplier selection is ensuring compliance with ethical and environmental standards.Prioritizing relationships with suppliers who demonstrate a commitment to sustainability and ethical sourcing.
4.Employee managment
- Promoting labor standard. - Providing growth opportunities. - positive work environment
5.Customer satisfaction
Companies may offer eco-friendly product options, provide transparent product information to establish customer satisfaction feedback.
Benefits of Integrating ESR into TQM: A Holistic Approach to Success
1. Reduce cost
2. Enhanced Reputation and Customer Loyalty
Through efficient resource utilization, waste reduction, and improved environmental performance.
Attracting loyal customers who value ethical and socially responsible businesses.
3.Increased Innovation and Competitive Advantage
4. Improved Stakeholder Relations and Social Impact
5. Sustainable Business Excellence
Promotes long-term sustainability by aligning business goals with ethical principles and societal expectations.
new market opportunities and partnerships with like-minded organizations. Organizations can tap into a growing market of socially conscious products which create a competitive edge.
increased loyalty, reduced turnover, enhanced brand value, and attract socially responsible investors.
Challenges of integrating (ESR) into (TQM)
Cost Considerations
Implementing ESR initiatives may involve initial costs associated with changes in management processes and the establishment of ESR.
Challanges
Measurement and Reporting
Measuring and reporting on ESR performance can be complex, as it involves a wide range of qualitative and quantitative indicators.
Stakeholder Expectations and Balancing Interests
Balancing the expectations of various stakeholders, including customers, employees, suppliers, and investors, can be challenging.
Challanges
Cultural Integration and Change Management
Change management strategies are crucial to successfully embed ESR into the organization's DNA.
Measuring Long-Term Impact and ROI
Challanges
Organizations need to develop long-term perspectives and focus on the intangible benefits of ESR, such as enhanced reputation, employee engagement, and stakeholder trust.
Conclusion
ESR and TQM are not merely buzzwords or passing trends; they represent a fundamental shift in the way organizations must operate to achieve long-term success and fulfill their responsibility to society. By embracing ESR principles and integrating them into TQM practices, organizations can navigate the complex business landscape with a clear ethical compass and a commitment to building a more sustainable and equitable future for all stakeholders.
TQM
Sohila Moustafa
Created on December 12, 2023
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Transcript
Ethical and Social Responsibility InTotal Quality Management
Content
1. Total Quality Management [TQM]
2. Relatation between ESR &TQM
3. Commonalities between ESR & TQM
4. How ESR & TQM are related as concepts
5. ESR & TQM collaborate together
6. Benefits of integrating ESR into TQM
7. Callanges of integrating ESR into TQM
What is the Total Quality Management?
TQM
TQM
TotalMade up of the whole.
Management Handling Controlling Directing
QualityDegree of excellence a product or service provides.
purpose
purpose
- Higher quality product and lower price
- Increase productivity and lower cost
- Competitive position in the marketplace will be enhanced
Relationship between ESR and TQM
ESR
ESR
emphasizes the ethical and social obligations of businesses towards their stakeholders and the environment
TQM
TQM
focuses on achieving continuous improvement in quality, customer satisfaction, and organizational effectiveness.
Commonalities between ESR and TQM
Stakeholder engagement
Stakeholder engagement
Continuous improvement
Continuous improvement
Both ESR and TQM recognize the importance of engaging with stakeholders, including customers, employees, suppliers, communities, and the environment.
Ethical business practices
Ethical business practices
By improving the quality of their products and services, reducing their environmental impact, or enhancing their social performance
by- treating their employees with respect - protecting the environment -avoiding unethical practices such as bilberry and corruption.
How ESR and TQM are related as concepts
TQM
TQM
provides a framework for businesses to consider their social and environmental responsibilities
provides a methodology for achieving continuous improvement in all aspects of an organization.
ESR
ESR
ESR and TQM and how both terms collaborate together in a corporation
2. Production process
1.Product Design and Development
Ensuring that products are: - Environmentally friendly - Socially responsible- Meet customer needs.
ESR principles permeate production processes:-Minimizing environmental impact. -Prioritizing employee well-being. -Promoting ethical sourcing.
3.Supplier managment
Supplier selection is ensuring compliance with ethical and environmental standards.Prioritizing relationships with suppliers who demonstrate a commitment to sustainability and ethical sourcing.
4.Employee managment
- Promoting labor standard. - Providing growth opportunities. - positive work environment
5.Customer satisfaction
Companies may offer eco-friendly product options, provide transparent product information to establish customer satisfaction feedback.
Benefits of Integrating ESR into TQM: A Holistic Approach to Success
1. Reduce cost
2. Enhanced Reputation and Customer Loyalty
Through efficient resource utilization, waste reduction, and improved environmental performance.
Attracting loyal customers who value ethical and socially responsible businesses.
3.Increased Innovation and Competitive Advantage
4. Improved Stakeholder Relations and Social Impact
5. Sustainable Business Excellence
Promotes long-term sustainability by aligning business goals with ethical principles and societal expectations.
new market opportunities and partnerships with like-minded organizations. Organizations can tap into a growing market of socially conscious products which create a competitive edge.
increased loyalty, reduced turnover, enhanced brand value, and attract socially responsible investors.
Challenges of integrating (ESR) into (TQM)
Cost Considerations
Implementing ESR initiatives may involve initial costs associated with changes in management processes and the establishment of ESR.
Challanges
Measurement and Reporting
Measuring and reporting on ESR performance can be complex, as it involves a wide range of qualitative and quantitative indicators.
Stakeholder Expectations and Balancing Interests
Balancing the expectations of various stakeholders, including customers, employees, suppliers, and investors, can be challenging.
Challanges
Cultural Integration and Change Management
Change management strategies are crucial to successfully embed ESR into the organization's DNA.
Measuring Long-Term Impact and ROI
Challanges
Organizations need to develop long-term perspectives and focus on the intangible benefits of ESR, such as enhanced reputation, employee engagement, and stakeholder trust.
Conclusion
ESR and TQM are not merely buzzwords or passing trends; they represent a fundamental shift in the way organizations must operate to achieve long-term success and fulfill their responsibility to society. By embracing ESR principles and integrating them into TQM practices, organizations can navigate the complex business landscape with a clear ethical compass and a commitment to building a more sustainable and equitable future for all stakeholders.