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232323

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INTRODUCTION

CHARACTERS

MISSIONS

© 2023 GENIALLY ESCAPE GAMES

HI-SCORE

232323

INTRODUCTION

Welcome Gamer's! Welcome to my game, where you are now stuck until you can beat the levels and escape, but I warn you now,only a few have managed this.Play the game, collect the letters, get the password and GOOD LUCK..

© 2023 GENIALLY ESCAPE GAMES

HI-SCORE

232323

CHARACTERS

PLAYER1

PLAYER2

PLAYER3

PLAYER4

© 2023 GENIALLY ESCAPE GAMES

HI-SCORE

232323

MISSIONS

Pass the missions to obtainthe password

1 SPACE

2 PUZZLE

3 STICK

4 FROG

PASSWORD

© 2023 GENIALLY ESCAPE GAMES

LEVEL 1

OF 5

For DPA what is mandatory you ask?

Full Name

Address

Telephone Number

LEVEL 2

OF 5

When completing DPA for a receipt, I should ask about?

Nothing, we don't need it for a receipt

Full name,Address, Postal code

Specifics about the order

LEVEL 3

OF 5

I only need to ask DPA when I am?

Accessing Data

Talking to every customer

Wait I have to do DPA?

LEVEL 4

OF 5

Mr T has called in as Face made an order but as they are on the run Mr T needs to change address, can he?

Yes we do anything for the A-Team

No, I pitty the fool

Yes as he has called on his behalf

LEVEL 5

OF 5

When outbound calling a customer I need to make sure I follow

VETA ID: 2826

VETA ID:12275

VETA ID: 209381

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS E

GAME OVER

CONTINUE?

YES

NO

LEVEL 1

OF 5

NEXT

Alvin has called as wants to know when the Manchester Restaurant opens

9am-Mon/Sat 9:30-Sun

9:30-Mon/Sat 10am-Sun

8:30-Mon/Sat 9am-Sun

LEVEL 2

OF 5

NEXT

Betty called in as she never got her free tea on Saturday at her local store with her family card

Call the store and make a complaint

Offer comp for the cost of the tea

Its only for Mon-Fri

LEVEL 3

OF 5

NEXT

Gordon wants to know how long the guarantee he has on 20560670, He brought them it May 2021

25 Years

10 Years

365 days

LEVEL 4

OF 5

NEXT

Brian wants to know what he can do himself on the website, what do we use to help him?

VETA ID: 226488

VETA ID:22085

VETA ID:282091

LEVEL 5

OF 5

NEXT

Blake needs the dowels for his MALM bed as hes lost them, how do we do this?

Order on Isell and give timescales advise this can be done on self sever via the website also

Order on ASAP and give timescales, advise this can be done on self sever via the website also

Order a new bed for him

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS K

GAME OVER

CONTINUE?

YES

NO

LEVEL 1

OF 5

Using VETA ID:7645 how should your SAC title look?

Nothing RTS fills it in

Product/Issue/Resolution

Issue/Product/Resoultion

LEVEL 2

OF 5

Transport Information VETA ID is?

246110

229203

175922

LEVEL 3

OF 5

When reserving parts on Spartacus, I have to give the customer....

Case number,directions to the store

Case number and advise to go to the Customer Service desk

The Case number

LEVEL 4

OF 5

Customer has a damaged item,it is under 90 days old and cost £250. What do we do?

Follow the damaged routine on The Assitant

Set up an INFO only case, email the customer requesting pictures as over £200

Set up a INFO only case,give the customer the case ref and advise to return to store

LEVEL 5

OF 5

Customer has a parcel delivery, it is showing as delivered but the customer has not recieved. What do we do?

Check Isell and the tracking. Then follow the process for missing items.

Check Isell and tracking, call DPD to investigate and advise the customer to wait

Advise the customer to wait 6 days and then call us back as it might turn up

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS E

GAME OVER

CONTINUE?

YES

NO

LEVEL 1

OF 3

If sending out a zero value order what else can we do for the customer?

234141

158716

68959

LEVEL 2

OF 3

Happy Customer needs to be done at what point in your call?

At the ending as part of the ending statement

At the start in the opening statement

At any point

LEVEL 3

OF 3

When ending the call, my closing statement should be..

Is there anything else I can help you with?Thank you for calling IKEA

Is there anything else I can help you with? Have a good day.

Thanks for calling, have a nice day

CONGRATULATIONS!

THE LETTER OF THIS MISSION IS T

GAME OVER

CONTINUE?

YES

NO

Enter the correct code 👾

ENTER ME IN CAPITALS

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• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.
• Activate and surprise your audience.

Got an idea?

Bring it to life with an interactive window

Create a new layer with all the Genially features.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.
• Activate and surprise your audience.

Got an idea?

Bring it to life with an interactive window

Create a new layer with all the Genially features.

• Generate experiences with your content.
• It’s got the Wow effect. Very Wow.
• Make sure your audience remembers the message.
• Activate and surprise your audience.