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VICI Callback Process

Mash Shukutani

Created on December 8, 2023

How to do call back in VICI

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When doing call back: click MANUAL DIAL

on this page please select: Group Alias

Select which GROUP ALIAS -campaign you are calling from that way the customer will know you are calling from K2L(example), and will not use other campaign's number

then input customer phone number on the "Phone Number" Box

Then hit Dial Now