When doing call back: click MANUAL DIAL
on this page please select: Group Alias
Select which GROUP ALIAS -campaign you are calling from that way the customer will know you are calling from K2L(example), and will not use other campaign's number
then input customer phone number on the "Phone Number" Box
Then hit Dial Now
VICI Callback Process
Mash Shukutani
Created on December 8, 2023
How to do call back in VICI
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Transcript
When doing call back: click MANUAL DIAL
on this page please select: Group Alias
Select which GROUP ALIAS -campaign you are calling from that way the customer will know you are calling from K2L(example), and will not use other campaign's number
then input customer phone number on the "Phone Number" Box
Then hit Dial Now