Copie - Webinar workload V4

Products and Marketing

Business

Workload

Webinar

Made by : Eric Berton, Shereen KhairyMusic by: Lite Saturation Voice over: Shereen Khairy

Our business context is transforming fast

And we transform too...

We areconstantly solicited

everything is

urgent!

WORKLOAD can become an issue

How do we cope?

Add resources?

Not the short term tendency

Can be done in some places, but seldom in "Products and Marketing" jobs

Automate?

So what?

Screen our activities

Our colleagues of Global Professional Services (GPS) performed this exercise toroughly

Shereen KHAIRY explains it all !

First things first!!

Set the department priorities / objectives explicitely and clearly

They will be your reference

Your priorities :

Derived from the company strategy

Explicit and known by teams!

Communication Services Business Line, Global Professional Services

In our case it looked like this :

Organize a workshop :

Log each person's list of tasks, in transparency

Can be done with Front Line Managers...

Organize a workshop :

Log each person's list of tasks, in transparency

and work with teams directly...

"Utilization" : How much of a Full Time Equivalent do you spend on each task?

Value

Effort

Use a rational prioritization weighting -> Ask for help from agile coaches if needed @ GPS they used WSJF weighting

Value

Effort

we found that

60%

Fact!

of the tasks were not linked to the entity roadmaps

60%

Not linked to the roadmap

Should we not think about these

Who reads this report?

I like doing this, but who is this really helping?

Is this activity STILL useful?

I know WHY I do this or that activity

And how much it relates to the team strategy

Actions are then categorized

Discuss, debate...

and discuss more!

come up with a validated, "official" file of priorities

Validated

Arbitration

Freeze

The idea is really to

free up resources

Freeze

If workload becomes too high

Report to the list!

People will have the tool to stop or freeze an activity, safely

This is not a one time job Keep your prioritized log updated

regularly reopen the box!

Handle new upcoming tasks

and prioritize again!!!

This exercise is an investment

for an efficient team

Get inspired by Shereen

Every team in Products and Marketing is expected to do this

What is next (for everyone)?

Discuss "WORKLOAD" at each yearly review

2023

2024

What is next (for every team)?

Really perform that tasks scrutiny

Priorities

Log

Need Help?

Ask Human Resources or the Transformation team

Thank you!!

Have a good day!