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Interest Media ACA Script 2024
Alejandra Lara
Created on December 5, 2023
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Transcript
aca ENGLISH script
"Hello (Cx’ name)? (wait for a response) This is (YOUR NAME) with with National Health Advisors on a recorded line ."
"We’re just following up with you - because our records show that you may qualify for a FREE HEALTH INSURANCE Program approved in your area. I just need to confirm a few pieces of information with you."
IF THE USER ONLY SPEAKS SPANISH – Move to
Spanish Script
"Are you on Medicare or Medicaid right now?"
"Are you currently insured through any other type of health coverage plan?"
"Are you currently receiving Social Security Disability benefits?"
"Are you making between $14,000 - $50,000 a year in income?"
"To confirm, what’s your current zip code? "(Log/verify the user zip code)
"Do you have 5-10 minutes available right now to speak with my licensed agent to get set up?"
"Great! We are going to get connected to the agent now. Now, when the agent answers the call they will ask you some basic questions like howto spell your name and date of birth to pull up your options. It might be silent for about 30 seconds but don't worry, just hold. I will still be on the line with you, ok?"
*Transfer Script* to Customer/ Prep for transfer
**Licensed Agent/Verification Team takes the call**
*Transfer Script* to Licensed Agent/Agent Hand-Off
"Hello, I have on the line with us. We'd like to review health insurance benefits for 2024, can I go ahead and leave him with you?"
Learning & Development
NO:
"Ok, are you sure? It only takes about 5-10 minutes to see if you’re eligible for that FREE insurance."
2ND NO:
"Ok, well please feel free to call back when you have more time and we can check your eligibility then. Thank you. Have a good day."
YES:
"Unfortunately, we don't have any plans available for you. Thank you. Have a good day."
NO:
"Unfortunately, we don't have any plans available for you. Thank you. Have a good day."
YES:
"Unfortunately, we don't have any plans available for you. Thank you. Have a good day."
YES:
"Unfortunately, we don't have any plans available for you. Thank you. Have a good day."