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8 TIPS TO BEING ASSERTIVE
Kimberly Chang
Created on December 5, 2023
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Transcript
REQUEST
COMPROMISE
BREATHE
RESPECT
TIPS TO BE
ASSERTIVE
SOLVE
PARAPHRASE
FOCUS
LISTEN
Breathe!
Breathe. Take a moment before you respond. This also helps you maintain a polite tone of voice. Know that it is perfectly acceptable to take time to avoid saying something you’ll regret. Think of a time where you felt good with yourself, where you felt peace inside and replicate that feeling.
Solve
Being right will not make you happy, and it eats away at all relationships. Focus instead on solutions. When you do this, the other steps fall into place more easily.
Focus
Remember to focus on what is happening now, in this moment. Now is not the time to bring old conflicts or other issues into the conversation.
Paraphrase
Tell the other person what you heard them say, and ask if your understanding is correct.
Listen
Stop preparing your response in your head and really listen to the other person. Wait for the other person to finish talking before you speak. Stay open to changing your opinions with a sincere and cooperative attitude.
Respect
Speak your truth in a respectful manner and don't insult. Instead of, talk about what happened, without making any judgments about the other person. Avoid words like always or never. Remember, don't play the guilty game.
Compromise
Compromise on a solution, not on your values. What will the customer think of you and the company after?
Respect
Speak your truth in a respectful manner and don't insult. Instead of, talk about what happened, without making any judgments about the other person. Avoid words like always or never. Remember, don't play the guilty game.
Request
Ask for what you want, instead of demanding or begging. It will be perfect if you explain why do you need it.