Divisional - MAY

Divisional

Retail Academy

Learning and Development Update

June 2024

Retail Academy

• Think 25 and Accountabilty Training
• Learning Hub
• Learning Track
• Succession Plan Progress
• SSBT Trial Update
• ASM Upgrade Feedback
• Zoom instead of Teams
• Future Training

Agenda

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Think 25 and Accountabilty Training

• Vikki currently working on updating the training post SL fail
• L & D team will make T21 to T25 changes in all exisiting training
• Awaiting images from marketing to swap out shop fronts/counters etc with T25
• Time will be spent with all affected HO departments to ensure fully compliant
• Training to shops 24th June on Learning Hub for one month (go live currently aiming for 29th July)

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Learning Hub

• Reporting fix has now gone live
• Feedback from shop teams is positive
• L & D Calender has been shared with deadlines.

Current Figures:

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Learning Track

Current Figures:

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Succession Plan Progress

• 99% of Professional Discussions have been completed
• Email colleagues with confirmed dates by EOW
• Could Area Teams help with Stay Overs and Travel arrangements - Mal Maison (suggested Hotel)
• Those on Succession Plan and SSBT Trial will have 2 consecutive days in Manchester (planned that way)

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SSBT Trial Update

• Early September start
• Train the Trainer sessions 15/8 & 12/9 in SPH
• Area Manager and Support
• Attendee Form - Confirm attendance & Dietary Requirements.
• Once completed will email confirmation

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Trainee Feedback

ASM Upgrade

• April & May requests went by email - 7 responses
• Trial Text request this month - 14 responses in 3 days.

Current Figures:4 Weeks

• Request feedback from colleagues at 4 weeks to identify potential early issues.

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Zoom instead of Teams

• Branded Invites
• Branded Lobby
• Communicate with Lobby
• More effective registration process
• Reporting Feature
• Trial - Security starting 11th June.

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Future Training

Competency Training

• Info/time spent from CS and References to identify where staff are making unnecessary calls due to lack of knowledge
• KB/VS to spend some time in HO to undestand more

Security Training

• Looking at producing Security Modules to sit on the Learning Hub (2 modules - procedures and cash control)
• Not compulsary - can be used post investigation or disciplinary or where issues/concerns are identified

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Questions?