Test Your Learning to practice classifying interactions
Customer Relationships
Read the customer interaction below and indicate which kind of interaction it is.
While Susan is working in her flower shop, a customer comes in. The customer says her name is Mary. She makes small talk with Susan while ordering a bouquet of flowers. She asks Susan simple questions, such as, "How long have you owned the shop?" and "Did you always want to be a florist?" What kind of interaction are Susan and Mary having?
Read the customer interaction below and indicate which kind of interaction it is.
Jim is at a job fair hosted by a college that is for business students. A student stops by his booth, his name is Oscar. Oscar asks Jim about him company and their mission. Jim explains to Oscar their mission at his company and their hopes for the future. He tells Oscar in detail about the qualifications needed for an entry-level position.
Read the customer interaction below and indicate which kind of interaction it is.
Pam is an interior designer that is decorating a home for her friend Cliff. While walking through the house, Pam explains her vision, in detail, to Cliff. Cliff listens to Pam's ideas, thens shares his own vision and opinion on the color scheme of the living room and bedrooms. Pam takes these into consideration when decorating Cliff's home.
Read the customer interaction below and indicate which kind of interaction it is.
Elyse is going to get a massage from her regular masseuse, Linda. Upon arriving, Linda asks Elyse if there are any areas of tension she needs to focus on. Linda also asks Elyse if she would like any add-ons to her appointment, such as a facial or sauna experience. Afterwards, Linda tells Elyse her total for the massage experience.
Read the customer interaction below and indicate which kind of interaction it is.
Rick and Dave are partners at a marketing firm. They were higher by a fruit snack company for rebranding. At the first meeting, Rick and Dave, along with the owners of the fruit snack company, meet to discuss ideas and inspiration for the rebranding of the company.
