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Course catalog

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Available courses

From Management To Leadership: A Practical Guide To Emotional Intelligence

The Art Of Being Happy At Work

A manager's guide to give feedback

Introducing Food & Beverage Management

A Journey Through Organizational Culture

Management vs Leadership

Leadership branding

Next

The Skills for the Perfect Wine & Dine Experience

The Fundamentals of Revenue Management

Available courses

F&B cost control and management

Hotel laundry for leaders

Communication in the field of F&B

Unlocking the Secrets of Successful Hospitality Management

Introduction to Housekeeping Management

Savor the Safety: A Guide to Kitchen Hygiene & Safety

Office automation plan: Excel

Look for the upcoming courses

Introduction to front-office management

Spanish for the hospitality

Digital Marketing for Hotels

Introduction to Kitchen Management

Language Course: Spanish

Cooming soon

Become the star of the events

Successful sales techniques

Change Facilitator

Well-being in the work place

HR program: - Equality - Discrimination -Harrasment

Look the available courses

Office management - Power Point - Word

Contributing to sustainability

From Management To Leadership: A Practical Guide To Emotional Intelligence (EI)

Description

Index

Few managers stop to think about the value of emotional intelligence in business. Often intelligence and technical skills are seen as the real drivers in performance and success, and soft skills like self-awareness, inspiring, and coaching do not even make the list of priorities. This course is written to introduce managers to the concept of Emotional Intelligence: managers who are young or not so young, experienced or novice, supervisors or CEOs.

1. What is Emotional Intelligence?
2. The 5 elements of EI
3. EI at work
4. Promoting EI in Others: Developing an EmployeePutting EQ to work: The team
5. Test
6. References

Objectives

• Describe emotional intelligence and analyze how its domains relate to personal achievement and successful leadership.
• Understand yourself better, as well as the potential effects of your behaviors on others.
• Develop the ability to more accurately self-diagnose your own affect and that of others in order to have more successful relationships and collaborations.

The Art Of Being Happy At Work

Description

The question at the heart of many leadership debates is, “What constitutes a good leader?” Good leaders everywhere have a tendency to place a positive emphasis on human values and virtues. Simply put, they aren't wasting their time focusing on criticizing others. They understand how to motivate others to outperform expectations by reframing negative situations as opportunities for growth. This course provides insights for you to become a positive leader, in order to foster a happy and healthy work environment.

Index

1. Introduction to Positive Leadership
2. Fostering a positive work climate
3. Positive Relationships in the workplace
4. Positive communication
5. Finding positive meaning at work
6. Test
7. References

Objectives

• Understand the concept of positive leadership
• Explore the benefits of a positive work environment
• Analyze the role of emotions in the workplace and how to manage them effectively
• Develop strategies for cultivating a positive workplace culture

A manager's guide to give feedback

Description

Index

This course will show you how to have these conversations, discuss why it is important for managers to control their own emotional states, and will also explore some tips for giving constructive feedback!

1. Manager's Role
2. Negative feedback
3. Positive Feedback
4. Managing yourself during difficult conversations
5. Test
6. References

Objectives

• Understand the importance of giving positive and negative feedback.
• Discover how to reflect on and react to a difficult conversation and apply adequate mechanisms for understanding, support, and closure.
• Learn a manager's role when dealing with a difficult conversation.

A Journey Through Organizational Culture

Description

Index

This course aims to clarify what organizational culture is and how you might influence it or be influenced by it. It also discusses the challenges of organizational culture and the role that leadership plays in creating a positive, effective, and high-performing organization.

1. What is organizational culture?
2. Navigating Organizational culture
3. Role of Leaderrship in Organizational culture
4. Case if study
5. Test
6. References

Objectives

• Recognize the distinction between organizational culture and climate and how different organizational cultures affect an organization's success.
• Determine how diversity, inclusion, and leadership can influence organizational culture.
• Learn how to embrace organizational culture and recognize the factors that contribute to its formation.

Leadership branding

Index

Description

1. Self-awareness
2. Building a Leader branding
3. Building your personal brand
4. Activity: Test MBTI
5. Test
6. References

This course aims to clarify the importance of the creation of your own leadership and personal branding.

Objectives

• Examine the various aspects of self-awareness and its relationship to leadership identity.
• Explore how self-awareness and the use of psychometric testing can help you improve yourself.
• Learn about the elements to consider when developing an effective personal leadership brand.

Management vs Leadership

Description

What comes to mind when you hear the words management and leadership? Is there a distinction between the two? Is it possible for one person to be both a manager and a leader? This brief course discusses the differences between managing and leading people and offers advice on how to become a great manager and a successful leader!

Index

1. Difference between Management and Leadership
2. What do managers and leaders do?
3. Becoming a great manager
4. Start your leadership journey
5. Test
6. References

Objectives

• Distinguish between leadership and management theories and functions, and identify relevant contexts for their application.
• Evaluate how to lead and manage others in an inclusive manner while taking into account diversity and versatile situational requirements.

Introducing Food & Beverage Management

Description

Index

When attempting to distinguish between food and beverage outlets, the great variety makes it difficult. Some are quite distinctive (e.g., fast food and hotel restaurants). Others are more difficult to classify (e.g., catering). This course is for anyone who wants to formalize and update their knowledge in order to improve their operations' profitability and productivity, as well as their customers' satisfaction.

1. Today's restaurant industry
2. Starting a restaurant
3. Organization & Management
4. Customer Satisfaction
5. Sustainability
6. Test
7. References

Objectives

• Recognize the complexities of the restaurant business.
• Determine the size and scope of the food and beverage business.
• Explain the factors that influence the nature of the dining experience and the manager's responsibility in maintaining consistency.

The Fundamentals of Revenue Management

Index

Description

Over this course, you will obtain a general notion of what Revenue Management is and its application in any type of accommodation: hotel, tourist apartments and inns.

1. The concept of Revenue Management
2. Elements of Revenue Management
3. Inventory allocation and capacity management
4. Introduction to Forecasting and Budgeting
5. Using Revenue Management
6. Test
7. References

Objectives

• Learn the importance of Revenue Management and its effects on your service organization.
• Get familiarized with the tools that will help you increase the income of your establishment.
• Learn the practical application of revenue management to key areas of your hotel.
• Understand the importance of all departments involved in order to achieve the objectives set by the company.

The Skills for the Perfect Wine & Dine Experience

Description

Index

Service personnel will receive guidance from this course on how to deliver exceptional and consistent customer service. An overview of the significance of customer service is given at the beginning of this restaurant customer service training course. A guide to the customer service procedure and appropriate techniques to serve visitors is provided after that. Additionally, it enables your team to become knowledgeable about food and beverages, so they can upsell to clients more successfully.

1. The service industry
2. The importance of service
3. Upselling
4. Handling payment

Objectives

• Understand the wide variety of restaurants.
• Identify the size and scope of food and beverage operations.
• Understand the customer journey within a restaurant.
• Understand the importance and impact of exceptional customer service.

Hotel laundry

Description

This course will cover the fundamental principles and practices of hotel laundry management. You will learn about the various types of laundry equipment and their uses, as well as the proper techniques for sorting, washing, drying, and ironing linens. Upon completion of this course, you will be prepared to effectively manage hotel laundry operations and ensure high standards of cleanliness, efficiency and customer satisfaction.

Index

1. Introduction to laundry
2. Processes
3. Type of machinery
4. Textile
5. Cost structure
6. Occupational risk prevention
7. Test

Objectives

• Understand the types and uses of laundry equipment.
• Learn proper techniques for sorting, washing, drying, and ironing clothes.
• Learn about inventory control and cost management.
• Develop skills to manage a hotel laundry operation and ensure high standards of cleanliness, efficiency and customer satisfaction.
• Understand the role of technology in the laundry operation and how to optimize it.

Communication in the field of f&b

Description

Great communication helps teams work together smoothly during those chaotic shifts. It helps you understand what is really going on in your restaurant, whether it has to do with the customers, the team or anyone else. In this course you will learn how good communication is at the heart of every establishment, and you will discover how to communicate effectively. effectively with customers, the team and management.

Index

1. Introduction
2. Factors to establish effective communication
3. The customer satisfaction algorithm
4. Managing a complaint
5. Test

Objectives

• Demonstrate how to interact with customers productively.
• Increase your ability to speak clearly with others.
• Learn the difference between internal communication vs. external.
• Use the procedure, tool or resource to improve communication that the organization makes available to you.
• Learn to deal with a complaint.

Management and Control of Costs in F&B

Description

In this course you will discover the world of cost control and its application in food and beverage management. We'll explore a variety of cost management strategies that can help hotels and restaurants reduce their food and beverage expenses and, as a result, increase profitability. With the help of examples and control templates, you'll understand the principles of all cost management strategies. cost control techniques.

Index

1. Introduction to costs
2. Calculations of consumption and inventory discrepancies
3. The price tag and technical sheet
4. The income statement
5. Test

Objectives

• Understand the profit and loss (income) statement.
• Implement a productive inventory and storage system for food and beverage products.
• Accurately calculate expenses and cost percentages for food and beverages.
• Understand the difference between the product costs that an operation actually achieved versus the product costs that the operation hoped to achieve.
• Define the components of labor costs.

Introduction to housekeeping management

Description

This course provides an introduction to the principles and practices of housekeeping management in the hospitality industry. You will learn about the essential roles and responsibilities of housekeeping operations in a hotel, including staffing, inventory management, guest service, and quality control. This course is designed to help housekeepers learn efficient hotel housekeeping procedures and provide them with comprehensive guidance on housekeeping management.

Index

1. Introduction to apartment management
2. Organizational chart of the apartment department
3. Day-to-day in the apartment department
4. Diverse situations in the hospitality industry
5. Sustainability applied to the department
6. Test

Objectives

• Understand the importance of cleanliness in the hospitality industry.
• Identify the key components of a housekeeping department and their respective functions.
• Learn techniques for providing excellent guest service and handling guest complaints.
• Understand the importance of quality control and maintaining high standards in housekeeping operations.
• Learn about trends in cleaning management, including sustainability.

Savor the Safety: A Guide to Kitchen Hygiene & Safety

Description

Index

Implementing proper hygiene and food safety practices can help prevent the spread of disease and protect both customers and a company's reputation.In this course, you will learn about the key elements of kitchen hygiene and safety and how to implement them in your own kitchen. From understanding foodborne illness and proper food storage to using kitchen equipment safely...

1. Maintaining food and safety
2. Understanding the Microworld
3. Cleaning and sanitizing your operations
4. Food allergens
5. The danger zone
6. Test

Objectives

• Provide a comprehensive understanding of the importance of hygiene and safety in the kitchen.
• Discover the knowledge and skills necessary to maintain a clean and safe kitchen environment.
• Recognize the different types of foodborne illnesses and how to prevent them.
• Understand the importance of hand washing and other personal hygiene practices in the kitchen.

Unlocking the Secrets of Successful Hotel Management: A Comprehensive Introduction

Description

Index

In this course, you will learn the basic concepts and principles of hotel management, including customer service, operations, sales, and marketing. We will explore the exciting world of hotel management and the impact it has on our daily lives. So, get ready to enter the exciting and dynamic world of hotel management!

1. Introduction to the Hotel Industry
2. Types of properties and clients
3. Lodging operations
4. Sales and Marketing
5. Service and relationship with the client
6. Test

Objectives

• Provide a comprehensive understanding of the hospitality industry, including its various segments and businesses.
• Become familiar with key hotel management concepts and principles, such as customer service, operations, sales, and marketing.
• Develop an understanding of the challenges and opportunities in the hospitality industry, including emerging trends and technologies.
• Enhance your skills in customer service, operations management with a focus on the front desk department.

Office automation plan: Excel - basic and medium level

Description

The Excel course is designed for learning how to use the Microsoft Excel spreadsheet tool from scratch and for those who want to improve their existing Excel skills and knowledge. During the course, topics such as navigating the Excel user interface, entering and editing data, creating basic formulas and functions, formatting cells, creating charts, sorting and filtering data, and printing spreadsheets will be covered.

Index

1. Introduction to Excel
2. Formatting
3. Basic Formulas and Functions
4. Working with data
5. Tables and Charts
6. Advanced Formulas and Functions
7. Pivot Tables and Pivot
8. Charts
9. Work with multiple worksheets and workbooks
10. Test

Objectives

• Become familiar with the Excel user interface and its tools.
• Create and format basic spreadsheets.
• Create basic formulas and functions to perform mathematical and statistical calculations.
• Use data analysis tools, such as sorting and filtering data.
• Create and design basic charts.

Check-in for success: hotel reception operations

Description

This course is designed to provide an overview of the fundamental concepts and skills necessary for successful hotel reservation and front desk operations. Topics covered in the course include the role and responsibilities of front desk staff, such as check-in and check-out, the reservation process, guest communication, and customer service techniques.

Index

1. Introduction to reception operations
2. Customer service in the hotel industry
3. Reservation management
4. Registration
5. Check out and settlement of accounts
6. Test

Objectives

• Describe key front desk roles and responsibilities.
• Explain the reservation process.
• Apply effective communication techniques to interact with guests and handle customer service issues.
• Understand the importance of teamwork and operations.
• Develop critical thinking and problem-solving skills.
• Analyze and evaluate the impact of front desk operations and reservations on the overall success of a hotel.

Spanish for the hospitality industry: excellence in professional communication and customer service

Description

Index

This course is designed to equip you with the essential language skills and communication strategies necessary to excel in the dynamic and multicultural environment of the hospitality industry. If you are a hotel employee looking to improve your English proficiency, this course will provide you with the necessary tools to Interact effectively with guests, colleagues and management in English.

1. Introduction to the hotel industry
2. Fundamentals of English for hospitality
3. Reservations and room management
4. Practical communication with clients
5. Quiz

Objetives

• Develop fluency: Improve spoken English skills to confidently communicate with guests, handle inquiries in English and provide exceptional customer service.
• Improve vocabulary: Expand hotel-related vocabulary to effectively describe hotel facilities, services, amenities and provide accurate information.
• Master professional communication: Acquire the language skills necessary to interact with hotel members, ensuring clear and effective communication.