Other scenarios
L&D
Created on November 23, 2023
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Transcript
Other
Scenarios
Let's deep dive through a few scenarios
No time to send personal reminders
How to handle negative feedback in a TE call
Scenario 6
Scenario 5
Should you use the strategic budget?
Scenario 4
Keep your message consistent if they are asking for a waiver
Scenario 3
Addressing questions/concerns around APCs
Scenario 2
Changing deadlines and MS in reviews
Scenario 1
How to handle negative feedback in a TE call
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Topic Editors are used to special issues with other publishers (either leading or submitting their work) and are not aware that we don’t embargo manuscripts until all articles are accepted within the Topic.
Changing deadlines and MS in review
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In this video you will hear some common replies you can use when there is push back from Topic Editors around APCs.It is really important to share as much information as you can early in the process, so that everyone involved can make informed decisions going forward.
Addressing questions or concerns around APCs
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*Please note this is a mock scenario. We wanted to share an especially challenging moment for training purposes.
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Here is a video that was recorded for you where the TE challenges the APCs and does not feel comfortable in sending a call for participation email to potential contributors.
Let's see this in action
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Watch this video on how fees are introduced and explained when concerns around APCs arise.
Keep your message consistent if they are asking for a waiver
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Click through to the next slide to see a technique you could use
In the rare scenario that they seem concerned, and you have strategic budget, try to find the root of their concerns to support them.You can always offer that you will look into this further on your end to show you are doing everything you can.
Should you use the strategic budget?
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If after considering whether strategic budget should be used in this case, you decide it cannot, then you can inform them that you did everything you could but at this time additional support cannot be offered. Use the Positive First MGI 1>2>3 Template to share this via email or a call.
Should you use the strategic budget?
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*Please note this is a mock scenario. We wanted to share an especially challenging moment for training purposes.
Requested by you
In this video the specialist emphasizes the importance of sending the call for participation from the TEs personal email.
No time to send personal reminders
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Requested by you
No one likes to receive negative feedback, especially from someone that we would like to work with. In this video we will look at a few tips on how to handle negative feedback and turn this around.
How to handle negative feedback in a TE call
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Experts from the CX and L&D teams will be available for call coaching sessions.These sessions will focus on handling the calls, what challenges you are expecting, and working through them.If you are interested in booking a session, click the link and register your interest.
Additional call support
Our goal is for good science to be made available immediately after peer review. We publish on a rolling basis, as soon as articles are accepted, even when in a Research Topic.Therefore, when extending deadlines it is important to mention that manuscripts in review will still be published as soon as they are accepted.
You will only have access to these if you have attended a live workshop. Speak with L&D for more information
Specialists use this link:
- https://learning.frontiersin.org/paths/6441e9fe8450466e89bf389a/home
Managers use this link:
- https://learning.frontiersin.org/paths/6441c5f6486d85f0ddf3fac0/home