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L&D
Created on November 23, 2023
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Transcript
Other
Scenarios
Let's deep dive through a few scenarios
Scenario 1
Changing deadlines and MS in reviews
Scenario 2
Addressing questions/concerns around APCs
Scenario 3
Keep your message consistent if they are asking for a waiver
Click on each of these scenarios to learn more
Scenario 4
Should you use the strategic budget?
Scenario 5
No time to send personal reminders
Scenario 6
How to handle negative feedback in a TE call
How to handle negative feedback in a TE call
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Changing deadlines and MS in review
Topic Editors are used to special issues with other publishers (either leading or submitting their work) and are not aware that we don’t embargo manuscripts until all articles are accepted within the Topic.
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Click here to learn more
Requested by you
Addressing questions or concerns around APCs
In this video you will hear some common replies you can use when there is push back from Topic Editors around APCs. It is really important to share as much information as you can early in the process, so that everyone involved can make informed decisions going forward.
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How does this sound in real life?
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Requested by you
Let's see this in action
Here is a video that was recorded for you where the TE challenges the APCs and does not feel comfortable in sending a call for participation email to potential contributors.
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*Please note this is a mock scenario. We wanted to share an especially challenging moment for training purposes.
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Keep your message consistent if they are asking for a waiver
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Watch this video on how fees are introduced and explained when concerns around APCs arise.
Should you use the strategic budget?
In the rare scenario that they seem concerned, and you have strategic budget, try to find the root of their concerns to support them.You can always offer that you will look into this further on your end to show you are doing everything you can.
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Click through to the next slide to see a technique you could use
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Should you use the strategic budget?
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If after considering whether strategic budget should be used in this case, you decide it cannot, then you can inform them that you did everything you could but at this time additional support cannot be offered. Use the Positive First MGI 1>2>3 Template to share this via email or a call.
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Click to access the CS elearning
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Requested by you
No time to send personal reminders
In this video the specialist emphasizes the importance of sending the call for participation from the TEs personal email.
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*Please note this is a mock scenario. We wanted to share an especially challenging moment for training purposes.
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Requested by you
How to handle negative feedback in a TE call
No one likes to receive negative feedback, especially from someone that we would like to work with. In this video we will look at a few tips on how to handle negative feedback and turn this around.
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Click here to move to the next slide
Additional call support
Experts from the CX and L&D teams will be available for call coaching sessions. These sessions will focus on handling the calls, what challenges you are expecting, and working through them. If you are interested in booking a session, click the link and register your interest.
Our goal is for good science to be made available immediately after peer review. We publish on a rolling basis, as soon as articles are accepted, even when in a Research Topic. Therefore, when extending deadlines it is important to mention that manuscripts in review will still be published as soon as they are accepted.
Link to CS learning
Managers use this link:
- https://learning.frontiersin.org/paths/6441c5f6486d85f0ddf3fac0/home
Specialists use this link:
- https://learning.frontiersin.org/paths/6441e9fe8450466e89bf389a/home
You will only have access to these if you have attended a live workshop. Speak with L&D for more information