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Conversation openings

lucy.taskin

Created on November 22, 2023

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Transcript

How are you...how are you really?
I’m finding it heavy-going at the moment, how about you?
Let’s think about who is best placed to help here…

CONVERSATION openings

You don’t seem your usual bouncy self, shall we have a chat…
While we have a moment, shall we have a quick chat…
You’ve been amazing, but I really feel you could do with easing down…

INFORMAL CHATS

MORE STRUCTURED CONVERSATIONS

  • More likely to be planned
  • Focus on exploring and finding solutions
  • Caring and supportive
  • May help for the recipient to keep a record
  • In the moment
  • Brief check-ins
  • Focus on understanding and helping
  • Caring and supportive
  • May lead to a longer conversation