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Helen Poon
Created on November 21, 2023
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Transcript
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Buy/Access
Use & Post-Experience
- It is expected that travelers can have more autonomy in choosing their routes, instead of only having one choice from TripAdvisor
- Meanwhile, it is also expected to provide mre transportation's information
Customised a bunch of routes
New idea
Cause: Some 943,205 reviews submitted to Tripadvisor—3.6% of total reviews submitted—were determined to be fraudulent in 2020, the website said, two-thirds of which were identified before being posted to the platform.
2022Tripadvisor Took Down Nearly 1 Million Fake Reviews Last Year
Click here to check more
On Forbes 21 April
Data-Driven Personas
New idea
This aims to leverage the concept of hyper-personalisation to tailor marketing efforts to the customer.
- it introduces an innovative tool, and customer service enhancement
- it aims to improve the overall user experience and address consumer behaviour trends
Using AI chatbox
New Idea