Safeguarding Pathway for clinicians

Process overview

Safeguarding pathway

This tool shows the steps to take where you identify a possible need for a safeguarding or early help referral (in Scotland this is known as a "named person discussion"). Select the most appropriate option below to get started. Note: process queries should be raised in #safeguarding in Slack.

ITS teams

Urgent/in session support required

Non-urgent clinical risk support required

Non-urgent safeguarding support required

Safeguarding team

Office hours

Contactdetails

Urgent/in session support required

0330 088 5277

+info

Seek initial support from the safeguarding duty worker. You can do this by:

• Messaging on Slack.
• Calling the duty safeguarding number.

You'll then complete the Safeguarding Notification form.

Resources:

• MH duty team lead rota.
• ND duty team lead rota.
• On-call manager information.

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Safeguarding team

Office hours

Contactdetails

Urgent/in session support required

+info

Seek initial support from the safeguarding duty worker. You can do this by:

• Messaging on Slack.
• Calling the duty safeguarding number.

You'll then complete the Safeguarding Notification form (support request).

0330 088 5277

Resources:

• MH duty team lead rota.
• ND duty team lead rota.
• On-call manager information.

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Safeguarding team

Office hours

Contactdetails

Non-urgent clinical risk support required

The duty safeguarding worker...

Reviews the request for support and allocates to safeguarding team member. The allocated safeguarding officer will make contact with you to arrange a discussion. Contact will be made on the same day the request is received, unless out of hours.

You will...

...complete the Safeguarding Notification form (support request) This is received by the duty safeguarding worker into the safeguarding inbox. This must be completed for:

• Any safeguarding concern/high risk case, even if support is not needed. This ensures the safeguarding team has a log of concerns to then let local contracts know/follow up on outcomes.
• Risk of suicide cases.

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Safeguarding team

Office hours

Contactdetails

Collaborative discussion

Collaborative discussion takes place between you and the safeguarding team to agree what actions are required and who will complete them.

The safeguarding team will be able to support with the "doing", where appropriate.

The team ask that you should always be involved in the completion of the referral with support from the team, when needed.

The team will share a summary of the agreed actions with you and your team lead and will add this to Panacea.

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Contactdetails

Office hours

Safeguarding team

Agreed actions

You will...

...share the manual form referral with safeguarding@healios.org.uk to quality check and send (paper referrals).* *if you're a contractor, this will be done by the Safeguarding team.

The safeguarding officer...

...progresses with agreed options including:

• Information gathering.
• Multi-agency discussions.
• Support to complete referrals, where required.

+info

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Safeguarding team

Office hours

Contactdetails

Next steps

The safeguarding officer...

...will inform the local contract when a safeguarding referral is made or if there is a an increase in risk, copying in the team lead and the account manager. Note: in high/immediate risk cases, this will be done by phone.

The safeguarding team...

...will follow up on the outcome within agreed KPIs. The outcome will be recorded on Panacea and shared with you and the local contract.

+info

+KPIs

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Safeguarding team

Office hours

Contactdetails

Considerations and monitoring

Then...

The safeguarding team...

...will consider the outcome and liaise with the clinician/team lead if there is any need for case escalation.

...the team will monitor all cases received via the Safeguarding Notification form. These forms populate the safeguarding log and are monitored closely. High risk cases will be flagged and additional monitoring will take place. The local contract will also be kept updated about these cases.

+info

+KPIs

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Contact details

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

• Email: safeguarding@healios.org.uk
• Tel: 0330 088 5277

Reasons for support

• To clarify processes.
• To discuss risk.
• To debrief and off-load.
• For emotional support.

Time KPIs

• Follow up on child protection referrals within 48 hours

• Follow up on early help referrals within 10 working days.

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday. Out of hours:

• Urgent support, please continue to seek support from the out of hours manager.
• Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Contact details

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

• Email: safeguarding@healios.org.uk
• Tel: 0330 088 5277

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday. Out of hours:

• Urgent support, please continue to seek support from the out of hours manager.
• Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday. Out of hours:

• Urgent support, please continue to seek support from the out of hours manager.
• Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday. Out of hours:

• Urgent support, please continue to seek support from the out of hours manager.
• Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Reasons for support

• To clarify processes.
• To discuss risk.
• To debrief and off-load.
• For emotional support.

Mental Health teams

Urgent support and clinical risk will continue to be dealt with by team leads and clinicians in the mental health divisions.

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday. Out of hours:

• Urgent support, please continue to seek support from the out of hours manager.
• Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Contact details

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

• Email: safeguarding@healios.org.uk
• Tel: 0330 088 5277

Contact details

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

• Email: safeguarding@healios.org.uk
• Tel: 0330 088 5277

Office hours

The safeguarding team will be available between 8.00am and 6.00pm, Monday to Friday. Out of hours:

• Urgent support, please continue to seek support from the out of hours manager.
• Non-urgent support: Complete a safeguarding notification form to be followed up on the next working day.

Contact details

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

• Email: safeguarding@healios.org.uk
• Tel: 0330 088 5277

During safeguarding activity

The clinician and team lead will be kept updated throughout. All activity will be recorded on Panacea throughout, as a progress note. If additional risk information is identified, the risk assessment should also be updated - changes should be initialled and dated. The Safeguarding team will update the risk management plan with action(s). Any risk that impacts on continuation of service will be discussed with the team lead to take forward.

During safeguarding activity

The clinician and team lead will be kept updated throughout. All activity will be recorded on Panacea throughout, as a progress note. If additional risk information is identified, the risk assessment should also be updated - changes should be initialled and dated. The Safeguarding team will update the risk management plan with action(s). Any risk that impacts on continuation of service will be discussed with the team lead to take forward.

Contact details

The safeguarding team will be the central point of contact for external professionals. The following contact details should be shared on all referral forms:

• Email: safeguarding@healios.org.uk
• Tel: 0330 088 5277