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MYSTERY BREAKOUT THE KEY TO SALES
Manda Hyrams
Created on November 20, 2023
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Transcript
Listening and Responding: The Key to Sales
Mystery Breakout
Start
Intro
You have entered a dark and unknown world from which you have to get out before it's too late and you will be locked in forever.
Continue
Mission 1
Locked
Locked
Locked
Answer the questions and you will find out the address of the following scenario
What is the primary goal of listening in a sales context?
To convince the customer to buy
To showcase your product knowledge
To gather information
Mission 2
Completed
Locked
Locked
Drag and discover
Couch Retail: "I'm flying to California to have minor back surgey. I need new luggage." What would you receommend?
Wheeled Carryon in Signiture Canvas
Gotham Duffle
Hitch Backpack
Mission 3
Completed
Completed
Locked
Coach Outlet: The customer called to return their Track Belt Bag in Signiture Canvas. "I love the style, but it's too small" What would you receommend?
West Pack
Warren Belt Bag
Track Pack in Signiture Canvas
Coach Outlet: Jessica called because she didn't receive her Indi Booties In Signature Jacquard. A Chat SR was able to reship the order. What item would you receommend?
Morgan Crossbody in Block Signiture Canvas
Double Zip Crossbody
Nothing
In a sales scenario, how can you handle objections raised by customers effectively?
Ignore the objections and continue with your pitch
Argue with the customer to change their opinion
Listen to the objection, acknowledge it, and address it
Remember the code
216
Continue
Contextualize your topic
17
Completed
Completed
Completed
Mission 4
What is the ultimate goal of effective listening and responding in sales for Coach Retail and Coach Outlet?
To build trust, meet customer needs, and establish long-term relationships
To achieve our Sales Conversion Goal of 9,75%
To convince customers to buy products they don't need
What does YOUR business commit to doing to achieve your 9.75% Sales Conversion Goals ?
Wait for customers to tell me that they want to place an order
Listen, build trust, and meet the customer's needs
I don't know
14+3
Continue
You have reached the last mission 🎉 Do you know what the code is?
Enter the password
Congratulations, you made it out!
Wrong answer!
Try again