Equipment and Plans

Equipment and Monitoring Plans

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equipment plans

The option to purchase equipment upfront so that in the event a customer decides to pause or cancel their monitoring services, they can do so at any time because they own the equipment.

Value Plan

The monthly fee will either be $17.99+tax or $27.99+tax for the monitoring service.

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Economy Plan

Cove gives the option for a customer to receive $415 worth of retail equipment without having to pay for it.

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The monthly fee will either be $17.99+tax or $27.99+tax for the monitoring service, plus $10 for the convenience fee.

Plus Plan

Basic Plan

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MONITORING plans

• 24/7 Live Alarm Monitoring
• Fire, smoke, and flood protection
• Alarm verification
• 10x faster response with InstaText
• 24/7 Customer Support
• Dual Connection
• 24 hour Battery Backup
• Smartphone Control
• 1-year Equipment Warranty

• Dual connection means the hub's ability to connect through ethernet and cellular.
• Basic Smartphone control includes all touchpad features but no camera access.

$17.99

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• 24/7 Live Alarm Monitoring
• Fire, smoke, and flood protection
• Alarm verification
• 10x faster response with InstaText
• 24/7 Customer Support
• Dual Connection
• 24 hour Battery Backup
• Smartphone Control
• Lifetime Equipment Warranty

$27.99

• Camera Support
• Free Video Storage
• $5 Monthly Equipment Reward
• Lifetime Monitoring Rate-Lock Guarantee

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Repayment

Approval

Loan offer

The customer will receive reminders from Affirm when their payments are due. They can also set up automatic payments to ensure they never miss a payment. If the customer has any questions or concerns, they can contact Affirm's customer service team.

If the customer is verified and is eligible, Affirm will present them with a loan offer that outlines the details of the loan. The customer can choose the repayment plan that works best for them, whether that's paying in full at checkout or financing with Affirm.

If the customer accepts the loan offer, they will be asked to confirm their payment information and sign a loan agreement. Affirm will then process the payment.

Affirm Checkout Process

Affirm is a trusted and secure payment platform that offers flexible payment options to our customers. We use this as a financing option giving our customers more flexibility in their finances. Affirm will provide our customers with transparent, easy-to-understand terms and conditions, and will not charge any hidden fees. See the detals below on how this process works.

Verification

When a customer chooses Affirm as their payment option, they will be directed to Affirm's website to complete the checkout process.

Employees are prohibited from placing an order or filling in personal information on the customer's behalf. Infractions may be answered with formal disciplinary action up to/and including termination.

Economy Plan Details

• Pays the first month's monitoring cost.
• Pays an additional $10 a month (including the first) for the convenience of not paying for the equipment up front.
• Needs to keep the monitoring service for 36 months.
• After 36 months, the customer will have the equipment balance forgiven. If they decide to cancel before the 36 months they will need to pay off their equipment balance. The RMR will remain the same after the 36 month period.
• The Economy plan is not available for some areas or addresses including apartments, townhomes with unit numbers, businesses, etc.

Additional Information

• Camera support includes the ability to purchase Eufy Cameras and technical support.
• $5 Monthly equipment reward is earned monthly by the customer, accrues, and can be used for additional equipment purchases. It cannot be used to pay for monitoring.
• Lifetime Monitoring Rate-Lock, customers are guaranteed that any monitoring price changes in the future will not affect them.

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Affirm will ask the customer to provide personal information, including their name, address, date of birth, and the last four digits of their Social Security number. This information is used to verify the customer's identity and determine their eligibility for financing with a soft credit check.These information are not sent over to Cove and is exclusively shared with Affirm.