Identity Verification

AUTHORIZED THIRD PARTY

Primary / co-buyer

caller's first and last name as listed on Third Party Consent SR

1.

1.

Caller's first and last name

2.

Primary/Co-Buyer's first & last name as listed on account

3.

Address listed in the Third Party Consent SR

2.

Last 4 of SSN or complete DOB.

4.

Phone number, if listed in the Third Party Consent SR

non-debtor spouse

unauth third party

• Primary/Co-Buyer's first & last name as listed on the account
• Any 2 of the following bullet points
• Last 4 of Primary or Co-Buyer’s SSN or complete DOB, or Business Tax ID/EIN
• Account #
• Last 6 of VIN

Attempt to get customer consent to discuss the account by asking the third party if it is possible for them to conference call the customer

• Primary/Co-Buyer's first & last name or business name as listed on account
• Caller’s relationship to customer
• Caller’s full address (Must match the Primary/Co-Buyer's address in CRM)

Any 2 of the following bullet points

• Last 4 of Primary or Co-Buyer’s SSN or complete DOB
• Account #
• Last 6 of VIN

identity verification