Problem Solving and Decision Making

Empowering Your Problem Solving and Decision Making Skills

Essential tools LxD Teams

Learning Targets

I can use the PICBA tool to find small actionable solutions I can use the balanced decision making table to organize and streamline the decision process I can use motivational interviewing tools effectively to find authentic solutions with supportive communication techniques

From Box Checkers to Innovative Problem Solvers

Problem: 43% of my LxD community on LinkedIn reported not feeling confident in their abilities to problem solve or make decisions through the design process.

Instructional Designers are already innate problem solvers and decision makers

Documenting Decisions: Instructional designers make key decisions, such as target audience and instructional strategies. Working with Subject Matter Experts: Collaboration with experts helps prioritize information and ensure clear communication. Institutional Change Agents: Instructional designers drive change by providing input and facilitating implementation of new approaches.

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Seeking Change

DBT Tools

The following tools are dialectical behavior evidence-based behavioral health tools used to support changing behavior

Developed for people in behavioral health seeking to learn to make small changes in their life

When to use these tools?

When we can't answer the following questions:

• Where are we going?
• Where are we now?
• How will we get there?

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PICBA

Problem. Impact.Cost. Brainstorm. Action

How to use PICBA in Learning Experience Design

P-Problem I-Impact C-Cost B-Brainstorm A-Action

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Sample Use of PICBA

P-Problem: The current workflow doesn't allow for accessibility features to be created but there is an organizational requirement and DEI endeavor that all the courses are 508 compliantI-Impact: Team burnout and excessive errors C-Cost: The company their inclusive reputation and a future law suit since 30% of their employees have reported using assistive technology B-Brainstorm: Pick two accessibility features that are absolutely necessary or launch without one with accessbility continuous improvement plan when upgrading the course to submit to DEI with a plan to improve in future iterations A-Action: Include captions and alt-text at course launch and then submit an accessibility continuous improvement plan with DEI Deparment

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Motivational Interviewing Tools

Open-Ended questions

Affirmations

Ask questions that encourage people to dig deeper

Affirm the diverse ideas and thinking

These are communication tools to use during the problem and decision-making process to ensure everyone is listening and communicating from a space of curiosity and respect..

Reflective listening

Summarizing

Summarize people's thoughts to show that you heard their idea.

Ask questions that ensure that show you are listening and responding to people's thoughts

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The balanced decision making table

Systematically reviewing pros and cons of each decision making

When to use these tools?

When we can't answer the following questions:

• Where are we going?
• Where are we now?
• How will we get there?

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The Balanced Decision Making Table

Indentify the cost of not changing?

What is the benefit of changing?

What will the cost be for changing?

What or who will benefit when the change is made?

The Balanced Decision Making Table Sample

What is the benefit of changing? More people will use our content

Identify the cost of not changing? Letting down DEI, less people can use our product

What or who will benefit when the change is made? In 4-5 months, 30% profit gain with more people using accessible product

What will the cost be for changing? Losing staff, $2000 in labor

Your turn to practice

In your breakout rooms, you will have 10-15 minutes to practice using these tools to problem solve the following scenario:

Scenario-based learning Pt. 1

As an experienced instructional designer, you face a dilemma: release an inaccessible e-learning course to meet a deadline or push the deadline back, prioritizing accessibility. The choice weighs your professional values against disappointing clients and impacting your company's reputation. It's a challenging decision, torn between accessibility and meeting deadlines.

Thanks!

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